Used to be the Mr C hotel, now changed ownership - terrible - DO NOT STAY HERE

Very well maintained property with up to date decorations

I booked a room late at night (10:30pm) and meant to book it for the following night but accidentally did the current night. The hotel refused to adjust the dates to the next night stating it was non refundable. I explained I don’t want a refund just to stay for the current night. A true 5 star hotel is much more accommodating and does not keep someone’s money in a sketchy way. Had stayed here previously but will not be staying again. They stated they “held” the room for me and I would have had to call before midnight. I explained I had only 1.5 hours before midnight from when I booked it and that I went to bed immediately after. They were very rude and unhelpful

Staff were amazing.

I’ve stayed at this hotel, many times. Fantastic staff, in particular Jeff Klein. Very nice rooms. Excellent area. Thank you very much. See you soon.

Great location, beautiful view from the room of the Brooklyn Bridge, clean and well equipped with friendly staff.

I’ve stayed at this hotel, many times. Fantastic staff, in particular Jeff Klein. Very nice rooms. Excellent area. Thank you very much. See you soon.

Housekeeping didn’t replenish products very well. Had to ask several times for shower gel. Not a welcoming environment in lobby bar for morning coffee. Restaurant was closed off for private event one of the mornings so no where to sit and enjoy your coffee. Chris, the bellman, did a wonderful job at making us feel welcomed. He gave a thorough tour of room upon arrival.

Housekeeping didn’t replenish products very well. Had to ask several times for shower gel. Not a welcoming environment in lobby bar for morning coffee. Restaurant was closed off for private event one of the mornings so no where to sit and enjoy your coffee. Chris, the bellman, did a wonderful job at making us feel welcomed. He gave a thorough tour of room upon arrival.

Great location, beautiful view from the room of the Brooklyn Bridge, clean and well equipped with friendly staff.

All staff fantastic and room exceeded expectations

Staff are amazing

Excellent!

Staff are amazing

Very nice location. Quite and lovely neighbourhood. Room was large and comfortable compared to other NY hotels. Good quality price.

Excellent!

Room was a little small for 2 people.

Very nice location. Quite and lovely neighbourhood. Room was large and comfortable compared to other NY hotels. Good quality price.

Room was a little small for 2 people.

Very nice rooms/hotel. Chris was awesome and helped us so much with our luggage, he was great!

Very nice rooms/hotel. Chris was awesome and helped us so much with our luggage, he was great!

Everything from check-in and onward was fantastic. Friendly and warm welcoming staff. The house keeping was spot on every single day. Super hospitable bellmen and front desk staff. I can't say enough, we loved our stay and we loved NYC!!! We will definitely be back for our next visit.

Everything from check-in and onward was fantastic. Friendly and warm welcoming staff. The house keeping was spot on every single day. Super hospitable bellmen and front desk staff. I can't say enough, we loved our stay and we loved NYC!!! We will definitely be back for our next visit.

It was a wonderful experience, great location, very friendly

We totally enjoyed this hotel. Staff fabulous that made us feel at home. View to Brooklyn Bridge.

It was a wonderful experience, great location, very friendly

We totally enjoyed this hotel. Staff fabulous that made us feel at home. View to Brooklyn Bridge.

Excellent

Excellent

Great place to stay for a concert at Pier 17

Great place to stay for a concert at Pier 17

The rooms were not great. The a/c condenser must be on the other side of the bathroom wall and when the air conditioner came on, the bathroom was so loud you couldn't sleep. Also the bathroom has a large window so when someone goes in during the night it lights up the whole room.