Good hotel

Good hotel

Excellent stay

Excellent stay

Not friendly or helpful at all!!

Not friendly or helpful at all!!

Amazing stuff and very hospitable and beautiful place .

Amazing stuff and very hospitable and beautiful place .

At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

Super

Super

Beautiful exterior of the resort. The interior was a little more worn out than expected from the online pictures. Overall a very nice stay.

Beautiful exterior of the resort. The interior was a little more worn out than expected from the online pictures. Overall a very nice stay.

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back

The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back

The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area. Thank you for making our stay enjoyable.

The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area. Thank you for making our stay enjoyable.

Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!

Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!

We had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.

We had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.

Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!

Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!

the area was nice , They should improve dinning options more , overall good experience.

the area was nice , They should improve dinning options more , overall good experience.

Pro: overall this is a lovely hotel, well maintained with helpful staff. The 2 pools are great (one heated). The rooms are fine (bathroom and toilet on the small side but a nice size terrace). Breakfast buffet is decent. The restaurant on the beachfront is great. Con: The drinks and food at the hotel are a bit pricey (unsurprising I suppose for a 5*). The evening buffet is around £35 per head, but wasn't spectacular. We only went once, at 8.30pm and the staff were already packing away the food. As I said above, staff were overall very helpful and courteous. However a few staff can be a bit intense, especially when they know you're leaving soon. My wife was witness to an unseemly scene between 2 waiters who were obviously arguing (very loudly and almost physically) about who should serve her. No doubt this was about tips, and I have no problem with giving tips, but this was unacceptable. I will be writing to Sofitel to make them aware of this. None of that however should take away from the fact that this is a very nice hotel.

Pro: overall this is a lovely hotel, well maintained with helpful staff. The 2 pools are great (one heated). The rooms are fine (bathroom and toilet on the small side but a nice size terrace). Breakfast buffet is decent. The restaurant on the beachfront is great. Con: The drinks and food at the hotel are a bit pricey (unsurprising I suppose for a 5*). The evening buffet is around £35 per head, but wasn't spectacular. We only went once, at 8.30pm and the staff were already packing away the food. As I said above, staff were overall very helpful and courteous. However a few staff can be a bit intense, especially when they know you're leaving soon. My wife was witness to an unseemly scene between 2 waiters who were obviously arguing (very loudly and almost physically) about who should serve her. No doubt this was about tips, and I have no problem with giving tips, but this was unacceptable. I will be writing to Sofitel to make them aware of this. None of that however should take away from the fact that this is a very nice hotel.