Lovely room, very clean and comfortable, staff very helpful and friendly . Plenty of parking snd convenient for NEC

Lovely room, very clean and comfortable, staff very helpful and friendly . Plenty of parking snd convenient for NEC

For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.

For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.

Needs updating But clean and reasonable price

Needs updating But clean and reasonable price

Good

Good

Lovely property second time i have used it i would recommended this property

Good comfort clean and would stay again. It would be nice to have some bottle water in the room

Good comfort clean and would stay again. It would be nice to have some bottle water in the room

The rooms are really really in need of an upgrade and change in toilet, carpet etc.

Lovely stay. This was a return to the hotel - it has a lovely ambience and the staff are warm and friendly. The room was clean and apart from one day (Sunday) where it looked like the cleaner had not got enough time to complete the daily room cleaning, we have no complaints. Would visit again definitely.

Lovely stay. This was a return to the hotel - it has a lovely ambience and the staff are warm and friendly. The room was clean and apart from one day (Sunday) where it looked like the cleaner had not got enough time to complete the daily room cleaning, we have no complaints. Would visit again definitely.

GREAT BREAKFAST & STAY - Highly recommend

GREAT BREAKFAST & STAY - Highly recommend

We stay here before, nice clean affordable accommodation.

We stay here before, nice clean affordable accommodation.

Very nice restaurant and bar. Room somewhat aged but comfortable and well maintained. Close to Birmingham and Coventry. Plenty of free parking.

Very nice restaurant and bar. Room somewhat aged but comfortable and well maintained. Close to Birmingham and Coventry. Plenty of free parking.

The hotel is nice so is the restaurant and the bar. But the hotel staff are a bit hopeless. But the staff in the restaurant and the bar are very friendly and welcoming so is the service and the food. Hotel staff not given the right training or the tools to get the job done right I feel sorry for them. BW you have to do better than that. Marco Pierre White well done the food and service are great, and the staff are awesome!!!

The hotel is nice so is the restaurant and the bar. But the hotel staff are a bit hopeless. But the staff in the restaurant and the bar are very friendly and welcoming so is the service and the food. Hotel staff not given the right training or the tools to get the job done right I feel sorry for them. BW you have to do better than that. Marco Pierre White well done the food and service are great, and the staff are awesome!!!

Faulty kettle had to leave room to find someone to change it as the room phone also did not work. I would expect sockets on either side of the bed there was none on that side of the room. We booked for three sharing the family room but Towels and sundries for two were left out after first night. Parties were on for two nights out of the three we were there. Very noisy corridors late into night.

Faulty kettle had to leave room to find someone to change it as the room phone also did not work. I would expect sockets on either side of the bed there was none on that side of the room. We booked for three sharing the family room but Towels and sundries for two were left out after first night. Parties were on for two nights out of the three we were there. Very noisy corridors late into night.

Stayed for one night for a wedding What can I say but absolutely beautiful the staff on arrival was so pleasant and helpful nothing was to much trouble and the staff on the bars fabulous breakfast was perfect the room was spotless as is the hotel Thank you for a wonderful stay Hope your all blessed 🙏

Stayed for one night for a wedding What can I say but absolutely beautiful the staff on arrival was so pleasant and helpful nothing was to much trouble and the staff on the bars fabulous breakfast was perfect the room was spotless as is the hotel Thank you for a wonderful stay Hope your all blessed 🙏

Only fault is that a week later and my £50 deposit still not returned. Watch that.

Only fault is that a week later and my £50 deposit still not returned. Watch that.

We have stayed here before and it's been ok which is why we return. It should be noted that for this size of hotel, there is only ONE disabled parking space at the front of the hotel with step free access via a ramp, into the hotel. There are spaces at the back of the hotel, but you then have to negotiate a ramp and then THREE steps. Why? why not make a ramp there? The other noticeable thing was in the Triumph Bar. The staff were good with their drinks service but not so quick to clear tables and clean them. The cleaning, especially of the glass tops and in the edges of the round tables was atrociously bad or not done. I was told the key card didn't work upon my return because I'd been to the NEC and that wiped the card??

Check in was quick and easy and were very welcoming, instructions were clear and simple. The room was a fair size and very clean. The only downside was when having breakfast the team needed to work together as tables were given twice on several occasions which wasn’t easy on customers but a very pleasant stay.

We have stayed here before and it's been ok which is why we return. It should be noted that for this size of hotel, there is only ONE disabled parking space at the front of the hotel with step free access via a ramp, into the hotel. There are spaces at the back of the hotel, but you then have to negotiate a ramp and then THREE steps. Why? why not make a ramp there? The other noticeable thing was in the Triumph Bar. The staff were good with their drinks service but not so quick to clear tables and clean them. The cleaning, especially of the glass tops and in the edges of the round tables was atrociously bad or not done. I was told the key card didn't work upon my return because I'd been to the NEC and that wiped the card??

as described