Very nice and clean.

Just part of a longer trip

Just part of a longer trip

This is our 2nd time at this hotel. Our first visit blew us out of the water. Upon check in we were greeted so warmly and kindly. Room was fantastic. This visit while still good, lacked the extra sparkle from the first time. Upon check in the representative barely spoke to me, didn’t apologize for giving our room away to a family member before we arrived (we knew because said family member called us about the mix up) yes, they were polite and not rude so I cannot claim that. Upon arriving in our room the floor was very dirty. Didn’t look like it had been swept or mopped. Beds are very comfortable, slept like a baby. No towels at the pool like previous time, so it made for a very drippy walk back to the room lol Breakfast is always good. Fresh omelette, sweet breakfast staff that kept all things clean and organized. We did have an issue with our toilet that I made the front desk aware of at check out. We will come back. Just sad that it has lost a smidge of the sparkle.

This is our 2nd time at this hotel. Our first visit blew us out of the water. Upon check in we were greeted so warmly and kindly. Room was fantastic. This visit while still good, lacked the extra sparkle from the first time. Upon check in the representative barely spoke to me, didn’t apologize for giving our room away to a family member before we arrived (we knew because said family member called us about the mix up) yes, they were polite and not rude so I cannot claim that. Upon arriving in our room the floor was very dirty. Didn’t look like it had been swept or mopped. Beds are very comfortable, slept like a baby. No towels at the pool like previous time, so it made for a very drippy walk back to the room lol Breakfast is always good. Fresh omelette, sweet breakfast staff that kept all things clean and organized. We did have an issue with our toilet that I made the front desk aware of at check out. We will come back. Just sad that it has lost a smidge of the sparkle.

Damn good...love the service and breakfast was top notch. It was really clean and staff was very friendly attentive

Damn good...love the service and breakfast was top notch. It was really clean and staff was very friendly attentive

It is a nice property. The staff is amazing!! The pull out couch - not for the faint at heart!!

It is a nice property. The staff is amazing!! The pull out couch - not for the faint at heart!!

Very contemporary design and feel; excellent included breakfast with made-to-order omelets.

It is good and new hotel but it is over rated as it is not luxury hotel, the price is a bit high. Overall is good.

It is good and new hotel but it is over rated as it is not luxury hotel, the price is a bit high. Overall is good.

Very contemporary design and feel; excellent included breakfast with made-to-order omelets.

Very clean and Natasha was very accommodating.

Very clean and Natasha was very accommodating.

Such a peaceful and clean hotel!

Such a peaceful and clean hotel!

Everyone that works there were very attentive and helpful and they would go out of their way to be of great service and assistance

Everyone that works there were very attentive and helpful and they would go out of their way to be of great service and assistance

Simple weekend getaway for us. The hotel was amazing. The breakfast was amazing. My wife told me we need to stay here more often on future visits to the area.

Simple weekend getaway for us. The hotel was amazing. The breakfast was amazing. My wife told me we need to stay here more often on future visits to the area.

I wasn’t feeling well throughout the stay but was able to get the support I needed easily enough.

I wasn’t feeling well throughout the stay but was able to get the support I needed easily enough.

This is my second time staying at element Las Colinas and it was just as great as the first time. My room was very clean and check in was fast. Every staff member that had contact with was super friendly! Would definitely recommend!

Staff were outstanding. Two young ladies at the front desk were friendly, kind and helped me a great deal on Thursday morning around 7:15 or so. I was part of the AT&T phones not working and they were just a great help… completely made my day!!

My family and I stayed here a few times before. Every time is pleasant until the "supervisor" Tiffany had to interact with anyone! I have witnessed her actually argue loudly with customers in the lobby regarding corporate reservations! She had a horrible horrible attitude! I told her this the last time my family stayed as she is just rude for no reason! Just a real unhappy nasty person! Manny, Emma, Monica, Juan are the best! Juan even made my family and I smoothies as we barbecued by the poolside after my husband was having chest pain! Juan is top notch! But Tiffany will definitely will keep people from wanting to ever visit here again no matter how new it is! I will be giving the new Embassy Suites a try and as long as she is here I won't recommend this place to anyone at all!

My family and I stayed here a few times before. Every time is pleasant until the "supervisor" Tiffany had to interact with anyone! I have witnessed her actually argue loudly with customers in the lobby regarding corporate reservations! She had a horrible horrible attitude! I told her this the last time my family stayed as she is just rude for no reason! Just a real unhappy nasty person! Manny, Emma, Monica, Juan are the best! Juan even made my family and I smoothies as we barbecued by the poolside after my husband was having chest pain! Juan is top notch! But Tiffany will definitely will keep people from wanting to ever visit here again no matter how new it is! I will be giving the new Embassy Suites a try and as long as she is here I won't recommend this place to anyone at all!

Staff were outstanding. Two young ladies at the front desk were friendly, kind and helped me a great deal on Thursday morning around 7:15 or so. I was part of the AT&T phones not working and they were just a great help… completely made my day!!

Nice bed, pet friendly, great breakfast

Nice bed, pet friendly, great breakfast

One tiny soap for two people! A/C system… complicated!

One tiny soap for two people! A/C system… complicated!