Got what we paid for. Negatives were not being aware of an additional tray charge which is added on to bill for in room service or the fact that our booking did not include the cost of parkimg which was pretty excessive. For these reasons alone will not be going back.

Got what we paid for. Negatives were not being aware of an additional tray charge which is added on to bill for in room service or the fact that our booking did not include the cost of parkimg which was pretty excessive. For these reasons alone will not be going back.

Hotel had no mask wearing mandate People entering the lifts with No masks. Smokers are allowed to smoke without any implications whatsoever. We had to have our room changed. No security with entry. You could enter through the basement and go to any floor. What an absolute joke. At best, a 2 star experience. Charged for parking, but entrance to the Hotel parking was open from Friday to Sunday. My 6th trip here and my last. This made me not want to go out again.

Hotel had no mask wearing mandate People entering the lifts with No masks. Smokers are allowed to smoke without any implications whatsoever. We had to have our room changed. No security with entry. You could enter through the basement and go to any floor. What an absolute joke. At best, a 2 star experience. Charged for parking, but entrance to the Hotel parking was open from Friday to Sunday. My 6th trip here and my last. This made me not want to go out again.

the original room allocated, 805 there was a problem with the bedding cleanliness. however, this was rectified the same evening. the lady on duty 26/12/2021 @ 22:00 was extremely helpful and efficient. unfortunately i cannot remember her name, but she needs a pat on the back.

the original room allocated, 805 there was a problem with the bedding cleanliness. however, this was rectified the same evening. the lady on duty 26/12/2021 @ 22:00 was extremely helpful and efficient. unfortunately i cannot remember her name, but she needs a pat on the back.

Disappointed with wifi

Disappointed with wifi

The hotel was clean, the staff was friendly according to me everything was good

The hotel was clean, the staff was friendly according to me everything was good

Sink in one of the rooms was leaking and we found it disturbing that one of the managers was shouting at a elderly waiter in front of us. It was not a pleasant site to see and left us feeling uncomfortable

Sink in one of the rooms was leaking and we found it disturbing that one of the managers was shouting at a elderly waiter in front of us. It was not a pleasant site to see and left us feeling uncomfortable

Was dissapointed in the housekeeping as underneath the bed was dirt from previous guest. Breakfast was not good but understandably COVID19 restrictions applied. Dinner ordered grilled prawns via room service. Prawns where NOT fresh, No veg in savoury rice as described. Overall a 5 outa 10 stay.

Beautiful hotel, very clean and great comfort .

I felt like I was in a five star hotel, the friendliest staff ever, everything else was as amazing. They did not make their dining area feel awkward. They made sure that i don't miss the buffet. Everything felt like there was no pandemic, even though they adhering to the covid rules but they still made me feel safe and comfortable.

We stayed for 9 night so it was important that we had all the comforts of home. Coastlands provides that and even more. The bed was comfortable. Staff was always pleasant. The breakfast range varied every day which made it enjoyable. The hotel is only a short walk to Gateway shopping mall and is located in a very safe area.

We stayed for 9 night so it was important that we had all the comforts of home. Coastlands provides that and even more. The bed was comfortable. Staff was always pleasant. The breakfast range varied every day which made it enjoyable. The hotel is only a short walk to Gateway shopping mall and is located in a very safe area.

This was a really excellent hotel where the staff could not have been more helpful or have done more for us. Our room was enormous and perfectly clean and tidy. The options at breakfast were vast and we definitely got value for money there!

This was a really excellent hotel where the staff could not have been more helpful or have done more for us. Our room was enormous and perfectly clean and tidy. The options at breakfast were vast and we definitely got value for money there!

It was ok. Nothing exceptional. The building is a little old.

It was ok. Nothing exceptional. The building is a little old.

Brand new facilities and rooms. Delux room was very spacious, the size of a studio. Reccomended especially for quick transfer to king shaka airport.

Brand new facilities and rooms. Delux room was very spacious, the size of a studio. Reccomended especially for quick transfer to king shaka airport.

An excellent Hotel. Pleasant,helpful staff who made our overnight stay very comfortable!

An excellent Hotel. Pleasant,helpful staff who made our overnight stay very comfortable!

The hotel is really nice. We checked in late on Friday evening as we had attended an event. There was only ONE person at front desk and took forever to check in. The elevator takes a long time.I think there are too little elevators in that huge hotel. There are function venues so hotel guests unfortunately have to compete with the influx of people for the lift. Our room was nice except that the bathroom door did not close and was misaligned. Front desk gentlemen helped us by changing our room and gave us complimentary parking due to incovenience which was nice. Second room was really nice except that the shower is not completely sealed and the water seeps through the floor of shower into bathroom which makes it a bit dangerous as the floor becomes very slippery and unstable. I really liked Coastlands as we had stayed there in the past but feel like the standard is slowly deteriorating. I certainly hope thats not the case.

The hotel is really nice. We checked in late on Friday evening as we had attended an event. There was only ONE person at front desk and took forever to check in. The elevator takes a long time.I think there are too little elevators in that huge hotel. There are function venues so hotel guests unfortunately have to compete with the influx of people for the lift. Our room was nice except that the bathroom door did not close and was misaligned. Front desk gentlemen helped us by changing our room and gave us complimentary parking due to incovenience which was nice. Second room was really nice except that the shower is not completely sealed and the water seeps through the floor of shower into bathroom which makes it a bit dangerous as the floor becomes very slippery and unstable. I really liked Coastlands as we had stayed there in the past but feel like the standard is slowly deteriorating. I certainly hope thats not the case.

Wow.. okay I am classified as one of those really fussy people, but Coastlands just muted me completely! I was so impressed I even laughed at myself. The staff is the best.. from reception to the restaurant.. the porters..! The breakfast buffet is to die for.. the coffee..! Unforgettable..! except the waiters refused to tell me which brand it is.. lol.! Just one minor thing: the shower in suite 1003 spills water excessively into the bathroom.. I think it just needs a sealant of sort at the bottom of the shower door. Coastlands Umhlanga gets 99.99% excellence from me. I would definitely recommend it for both BUSINESS and LEISURE travels.

Wow.. okay I am classified as one of those really fussy people, but Coastlands just muted me completely! I was so impressed I even laughed at myself. The staff is the best.. from reception to the restaurant.. the porters..! The breakfast buffet is to die for.. the coffee..! Unforgettable..! except the waiters refused to tell me which brand it is.. lol.! Just one minor thing: the shower in suite 1003 spills water excessively into the bathroom.. I think it just needs a sealant of sort at the bottom of the shower door. Coastlands Umhlanga gets 99.99% excellence from me. I would definitely recommend it for both BUSINESS and LEISURE travels.

This hotel was well appointed, competently staffed, with an amazing Indian Ocean view alongside the largest shopping mall in the Southern Hemisphere. And the restaurant was awesome with a top notch staff. We can't wait to come and stay again.

This hotel was well appointed, competently staffed, with an amazing Indian Ocean view alongside the largest shopping mall in the Southern Hemisphere. And the restaurant was awesome with a top notch staff. We can't wait to come and stay again.

Good quality accommodation as to roominess and comfort. Not particularly impressive in terms of staff attention, either at reception or restaurant. Reception and Concierge located on the 4th floor decreases the feeling of protection, even if you have a card to access your floor.