Great services extremely cooperative and very helpful to organize our family events

Dirty places, terrible service. Breakfast ok, but crowded.

Dirty places, terrible service. Breakfast ok, but crowded.

Had a 13 hr layover in Dallas, chose this spot because of reasonable price, frequent airport shuttle, and complimentary breakfast. I rec’d a room upgrade through Expedia, and while some of the fixtures etc were pretty shoddy (shower water handle came off in my hand, etc), it was good value for the price. Airport pickup was smooth, shuttle was there in 15 minutes after I called. Multiple restaurants on-site, food was fair. Bed comfortable. Shuttles every 30 minutes in the AM going back to the airport were on time and efficient. Would stay there again.

Had a 13 hr layover in Dallas, chose this spot because of reasonable price, frequent airport shuttle, and complimentary breakfast. I rec’d a room upgrade through Expedia, and while some of the fixtures etc were pretty shoddy (shower water handle came off in my hand, etc), it was good value for the price. Airport pickup was smooth, shuttle was there in 15 minutes after I called. Multiple restaurants on-site, food was fair. Bed comfortable. Shuttles every 30 minutes in the AM going back to the airport were on time and efficient. Would stay there again.

We loved our 2 night stay here & will definitely stay here again. The property is beautiful & very clean. We reserved a small room with a king size bed. The bed was beyond comfortable & we loved the super soft extra blankets that were available in the room. The remote control a/c kept it nice & cold for us. We enjoyed the 55" smart tv & free wifi as well. The whole room exceeded our expectations. The indoor pool & spa area was really nice & there was even a big screen tv to watch from the hot tub. We were sad to leave & look forward to staying here again.

We loved our 2 night stay here & will definitely stay here again. The property is beautiful & very clean. We reserved a small room with a king size bed. The bed was beyond comfortable & we loved the super soft extra blankets that were available in the room. The remote control a/c kept it nice & cold for us. We enjoyed the 55" smart tv & free wifi as well. The whole room exceeded our expectations. The indoor pool & spa area was really nice & there was even a big screen tv to watch from the hot tub. We were sad to leave & look forward to staying here again.

Very comfortable bed, room and hotel was clean, great staff and breakfast was very good. The bar and restaurant has friendly staff. Near the airport with shuttle on time. Very nice stay and would recommend.

Very comfortable bed, room and hotel was clean, great staff and breakfast was very good. The bar and restaurant has friendly staff. Near the airport with shuttle on time. Very nice stay and would recommend.

This hotel is clean...but very odd. it has a weird feel from the moment you get into the building all the way to the rooms. Also, the biggest complaint is that it has an airport shuttle, but you can not leave your car there while traveling. That was the primary reason we booked this hotel, and to find that out right before arrival was very frustrating. Overall the customer service was decent, and we didnt eat at the restaurant.

This hotel is clean...but very odd. it has a weird feel from the moment you get into the building all the way to the rooms. Also, the biggest complaint is that it has an airport shuttle, but you can not leave your car there while traveling. That was the primary reason we booked this hotel, and to find that out right before arrival was very frustrating. Overall the customer service was decent, and we didnt eat at the restaurant.

Excellent stay. Had early flight so looking for an AM check-in. They were able to accommodate for a small fee and checked me in before 11am. Comfy room and quiet. Pool was not available but that was only asmal disappointment. Only detraction from room was the shelf in the shower was next the shower head on side wall so kept bumping into it and the shower head/faucet was loose on wall. Everything else excellent.

Excellent stay. Had early flight so looking for an AM check-in. They were able to accommodate for a small fee and checked me in before 11am. Comfy room and quiet. Pool was not available but that was only asmal disappointment. Only detraction from room was the shelf in the shower was next the shower head on side wall so kept bumping into it and the shower head/faucet was loose on wall. Everything else excellent.

Upon the entrance to the hotel, it was wonderful! Didn't run into issues until the next day. Found blood that didn't come from either one of us... asked housekeeping and front desk to change sheets for this issue. We left hotel to start our day at about 11am Thursday morning... didnt return to hotel til about 5pm that evening... enterer our room wnd sheets were still dirty... called front desk... waited about 30min and no change of sheets... called front desk again... wait 20more min... by this time my bf just went downstairs and got us fresh sheets from the front desk. We were in the process of making the bed when housekeeping knocked and made the bed for us... next morning got up on friday left at about 11 am. Didnt return til about 8 pm... we retired to our room and for the next 4 hrs at Least! We heard screaming, yelling, running, doors slamming, fire alarms being set off, and the smell of weed... we called the front desk to complain and nothing was done! Woke up next morning on saturday at about 9am. Didnt return til about 7pm to freaking hotel rowanda happening at the hotel. EVERY parking spot was taken by the african wedding party! We drove around the hotel for an hr trying to find parking. Finally a parking spot became available! After a good hike to the hotel from our bfe parking spot we were able to make it to our room! Yesterday, monday morning hotel rowanda was packed in the continental breakfast. People going back for 3rds when people were just now showing up!

Upon the entrance to the hotel, it was wonderful! Didn't run into issues until the next day. Found blood that didn't come from either one of us... asked housekeeping and front desk to change sheets for this issue. We left hotel to start our day at about 11am Thursday morning... didnt return to hotel til about 5pm that evening... enterer our room wnd sheets were still dirty... called front desk... waited about 30min and no change of sheets... called front desk again... wait 20more min... by this time my bf just went downstairs and got us fresh sheets from the front desk. We were in the process of making the bed when housekeeping knocked and made the bed for us... next morning got up on friday left at about 11 am. Didnt return til about 8 pm... we retired to our room and for the next 4 hrs at Least! We heard screaming, yelling, running, doors slamming, fire alarms being set off, and the smell of weed... we called the front desk to complain and nothing was done! Woke up next morning on saturday at about 9am. Didnt return til about 7pm to freaking hotel rowanda happening at the hotel. EVERY parking spot was taken by the african wedding party! We drove around the hotel for an hr trying to find parking. Finally a parking spot became available! After a good hike to the hotel from our bfe parking spot we were able to make it to our room! Yesterday, monday morning hotel rowanda was packed in the continental breakfast. People going back for 3rds when people were just now showing up!

Stay was over all good. There is some construction going on

Stay was over all good. There is some construction going on

The location is a bit sketchy. There were several stains on the carpet and furniture in our room. The elevator was very dirty and many tiles were loose/missing causing a tripping hazard. The staff was all kind and friendly.

There was confusion on 2 queen bed so I had to pay full price for another room. I need to have my reservation canceled

There was confusion on 2 queen bed so I had to pay full price for another room. I need to have my reservation canceled

The location is a bit sketchy. There were several stains on the carpet and furniture in our room. The elevator was very dirty and many tiles were loose/missing causing a tripping hazard. The staff was all kind and friendly.

It was okay, when we got there the room was dirty. The front desk was very helpful and changed our room. The pictures on the website make it look way nicer than it actually is. The makeup mirror was barely on the wall and the towel hanger was coming out of the wall as well. I don’t think the floors were swept because there was a lot of hair on the floor. It was also set to 84 degrees. The indoor pool was extremely cold but the hot tub was perfect. Breakfast was also great.

It was okay, when we got there the room was dirty. The front desk was very helpful and changed our room. The pictures on the website make it look way nicer than it actually is. The makeup mirror was barely on the wall and the towel hanger was coming out of the wall as well. I don’t think the floors were swept because there was a lot of hair on the floor. It was also set to 84 degrees. The indoor pool was extremely cold but the hot tub was perfect. Breakfast was also great.

First off getting there the appearance was really nice, at check in the people were very short and not very friendly. Went up to room and right away noticed how hot halls and room was and this horrible stench that lingered in the hall ways our entire stay. They say they order a bar which is horribly not the case. We got dressed went down to the “bar” and was just the bfast area with a bartended and was silent no music or bar atmosphere at all. I ordered one of the wells on the menu and my husband ordered an old fashion (pictured) and let me tell you they were the worst drinks we have ever had. The drinks we received for the price was ridiculous. Next day tried the pool and it was basically ice water, so unbearable to be in people only stayed about 20 minutes and no RR in sight for the pool area. We made it to breakfast our last day and no healthier options was all sugar and carbs. NO PROTEIN.. so no bacon, sausage or any meats were out. Come to find out you have to request it then someone walked around with the plate giving you a couple pieces. One of the workers had a child she was tending to and also eating. The waffle station was shut down as was the courtyard. I would not stay at this hotel again

First off getting there the appearance was really nice, at check in the people were very short and not very friendly. Went up to room and right away noticed how hot halls and room was and this horrible stench that lingered in the hall ways our entire stay. They say they order a bar which is horribly not the case. We got dressed went down to the “bar” and was just the bfast area with a bartended and was silent no music or bar atmosphere at all. I ordered one of the wells on the menu and my husband ordered an old fashion (pictured) and let me tell you they were the worst drinks we have ever had. The drinks we received for the price was ridiculous. Next day tried the pool and it was basically ice water, so unbearable to be in people only stayed about 20 minutes and no RR in sight for the pool area. We made it to breakfast our last day and no healthier options was all sugar and carbs. NO PROTEIN.. so no bacon, sausage or any meats were out. Come to find out you have to request it then someone walked around with the plate giving you a couple pieces. One of the workers had a child she was tending to and also eating. The waffle station was shut down as was the courtyard. I would not stay at this hotel again

Customer Service was excellent. Room was in great condition. Bathroom needs better/sturdy hardware.

Customer Service was excellent. Room was in great condition. Bathroom needs better/sturdy hardware.

Great hotel experience!!

Great hotel experience!!

We enjoyed our stay.

We enjoyed our stay.

Huge hotel. 2 restaurants, bar, fast food in the lobby. Banquet rooms. Staff was very efficient. Didn't get to try the included breakfast. Would be a great place for multiple night stay. Huge pool too.