Easy access, Food was ok

Staff is not helpful when you left something behind. I’ve booked a room from 7/22/22 - 7/26/24. I’ve checked out on 7/26/24 and leaved behind in room an Apple Airtag. GPS shows that it is at Doubletree by Hilton Santiago - Vitacura. I’ve called them and they said they would check it out and let me know by email. So far up today 8/9/24 still no news from them and GPS slows my Apple Airtag still in their Hotel. Very frustrated.

Staff is not helpful when you left something behind. I’ve booked a room from 7/22/22 - 7/26/24. I’ve checked out on 7/26/24 and leaved behind in room an Apple Airtag. GPS shows that it is at Doubletree by Hilton Santiago - Vitacura. I’ve called them and they said they would check it out and let me know by email. So far up today 8/9/24 still no news from them and GPS slows my Apple Airtag still in their Hotel. Very frustrated.

Great breakfast; clean and quiet rooms; attentiveness

Great breakfast; clean and quiet rooms; attentiveness

Clean room, fair location, excellent cleaning and a decent breakfast. However, much of the staff had a very unhelpful attitude towards solving issues. Perhaps this is a cultural difference but the time it took for anyone to attend to any issues and for room service to deliver items was ridiculously long. This wouldn’t have been an issue had they said upfront that it will take two hours for ice or almost three hours for someone to come and look at a leaky toilet, but the staff would always say on the phone “yes of course right away”. This was very unhelpful and frustrating. However, I do want to give a special shout-out to a male staff member (whose name I unfortunately cannot remember but perhaps he was the manager on duty for that shift?) working the evening shift (until 10pm) Thursday July 18 who was very helpful and did his utmost to ensure that I had a semi-enjoyable end of the stay despite the toilet breaking and me needing to change a room for the last night. There was also a younger gentleman working at the door on morning of the 19th of July who was very helpful and kind. These two were the best people in terms of customer service at the hotel. Overall, decent hotel, much better value for money than some others in the area but there are many members of staff whose attitude leaves much to be desired.

Clean room, fair location, excellent cleaning and a decent breakfast. However, much of the staff had a very unhelpful attitude towards solving issues. Perhaps this is a cultural difference but the time it took for anyone to attend to any issues and for room service to deliver items was ridiculously long. This wouldn’t have been an issue had they said upfront that it will take two hours for ice or almost three hours for someone to come and look at a leaky toilet, but the staff would always say on the phone “yes of course right away”. This was very unhelpful and frustrating. However, I do want to give a special shout-out to a male staff member (whose name I unfortunately cannot remember but perhaps he was the manager on duty for that shift?) working the evening shift (until 10pm) Thursday July 18 who was very helpful and did his utmost to ensure that I had a semi-enjoyable end of the stay despite the toilet breaking and me needing to change a room for the last night. There was also a younger gentleman working at the door on morning of the 19th of July who was very helpful and kind. These two were the best people in terms of customer service at the hotel. Overall, decent hotel, much better value for money than some others in the area but there are many members of staff whose attitude leaves much to be desired.

The staff was very helpful. The atmosphere was relaxing.

The staff was very helpful. The atmosphere was relaxing.

Excellent hotel and reception. Overall outstanding place to stay.

Excellent hotel and reception. Overall outstanding place to stay.

Really nice location to walk by

Outstanding view of the snow capped Andes from our sixteenth floor window.

Really nice location to walk by

Very good value for the price, comfortable room, staff friendly and willing to help.

Outstanding view of the snow capped Andes from our sixteenth floor window.

Very good value for the price, comfortable room, staff friendly and willing to help.

Enquired about earlier check in prior to arrival and told it’s possible if available, but didn’t expect to be charged an additional £69 on checkout! Further to this when I got to the room the door lock didn’t work and it took a maintenance engineer an hour to fix, so my early check in wasn’t relaxing at all!

Enquired about earlier check in prior to arrival and told it’s possible if available, but didn’t expect to be charged an additional £69 on checkout! Further to this when I got to the room the door lock didn’t work and it took a maintenance engineer an hour to fix, so my early check in wasn’t relaxing at all!

Friendly staff good food, good facilities, clean and centrally located

Friendly staff good food, good facilities, clean and centrally located

Great location

Great location

Great hotel, amazing service, very good food. Well located.

Great hotel, amazing service, very good food. Well located.

Service was excellent and site is very clean and pleasant 👏👏👏👏👏

Service was excellent and site is very clean and pleasant 👏👏👏👏👏

Nice hotel, good breakfast and food. The bar is also nice. Room in a good condition, but could be more quiet. Internet is ok and no issues to work from the hotel.

Nice hotel, good breakfast and food. The bar is also nice. Room in a good condition, but could be more quiet. Internet is ok and no issues to work from the hotel.

great location

great location

Great Hotel right in the middle of the business district. Plenty of restaurants to choose from.