My room was not cleaned - I asked for extra towels and they never were delivered. Had issues with the TV but Maintenace responded quickly and resolved the issue

My room was not cleaned - I asked for extra towels and they never were delivered. Had issues with the TV but Maintenace responded quickly and resolved the issue

Shocking level of service. I booked and fully pre-paid this hotel through hotels.com. After checking-out, the hotel has charged the card left as deposit for the full amount (two rooms) without issuing a folio. They are unwilling to provide any information over the phone and don't care to respond to emails either. Thankfully I have used American Express which has a simple process to dispute. What a waste of time and energy however, and who knows how many customers who don't check their statements are simply scammed by this practice. We found the overall quality of the stay fairly mediocre. Rooms are not cleaned every day unless customers asks (and they make it sound like they are doing you a favour - nowhere this is communicated online or in the hotel). "Free" breakfast quality is poor, we only had it one day and then reverted to paid options outside the hotel. Employees seem to be constantly busy and are rushed and rude in their interactions. Would advise to stay very clear from this poorly run hotel.

Shocking level of service. I booked and fully pre-paid this hotel through hotels.com. After checking-out, the hotel has charged the card left as deposit for the full amount (two rooms) without issuing a folio. They are unwilling to provide any information over the phone and don't care to respond to emails either. Thankfully I have used American Express which has a simple process to dispute. What a waste of time and energy however, and who knows how many customers who don't check their statements are simply scammed by this practice. We found the overall quality of the stay fairly mediocre. Rooms are not cleaned every day unless customers asks (and they make it sound like they are doing you a favour - nowhere this is communicated online or in the hotel). "Free" breakfast quality is poor, we only had it one day and then reverted to paid options outside the hotel. Employees seem to be constantly busy and are rushed and rude in their interactions. Would advise to stay very clear from this poorly run hotel.

The room was not clean and it was extremely noisy throughout the night. The fitness facility was in poor condition and smelled like someone had been smoking in it. It is unfortunate because we have never had a poor experience at a Hyatt in all the ones we stayed in. Will not stay here again.

Staff was very friendly and the property was well kept.

Staff was very friendly and the property was well kept.

Wanted to know why pool has never been open

Wanted to know why pool has never been open

East hotel by UIUC campus and nice breakfast

East hotel by UIUC campus and nice breakfast

It was very frustrating that the TV did notnhave any volume. Asked someone to come and fix and they said they didnt know how. So I could not unwind after a long travel day and watch TV. Also, there was no blankets for the sofa bed and called downstairs for that as well and they didnt have any. It was only 1 person on site and could not help with any of our problems. Was told to speak with manager in the morning. Im only staying for 1 night and that did not help

Place was clean and well maintained. Free breakfast a plus.

Place was clean and well maintained. Free breakfast a plus.

It was very frustrating that the TV did notnhave any volume. Asked someone to come and fix and they said they didnt know how. So I could not unwind after a long travel day and watch TV. Also, there was no blankets for the sofa bed and called downstairs for that as well and they didnt have any. It was only 1 person on site and could not help with any of our problems. Was told to speak with manager in the morning. Im only staying for 1 night and that did not help

Beautiful older hotel in a great location. Very well kept and clean.

Very clean and comfortable. Tasty hotel breakfast

Very clean and comfortable. Tasty hotel breakfast

Always had a great experience

Always had a great experience

Great check in staff

Great check in staff

Very friendly and helpful staff. Clean and well-maintained rooms. Walking distance to restaurants, bars, and parks. Good breakfast (except the eggs).

Nice place and great staff

Nice place and great staff

Very friendly and helpful staff. Clean and well-maintained rooms. Walking distance to restaurants, bars, and parks. Good breakfast (except the eggs).

The hotel is an easy 10 min (max) walk from Amtrak station. It is a popular hotel choice for business travelers. I wish they would include one free bottle water for a stay like Marriott does.

The hotel is an easy 10 min (max) walk from Amtrak station. It is a popular hotel choice for business travelers. I wish they would include one free bottle water for a stay like Marriott does.

Everything

Everything

Tried this as stopping point on a long drive. Bistros nearby deserted at 8pm and we were told the Grove Bar was going to close early so they stopped serving. There was an arrest by police going on nearby. Hotel itself had no dining except for breakfast. The facility itself was remodeled and modern looking. It was clean. Small details were overlooked though. The bed and pillows were hard and uncomfortable. The commode was not comfort height. The shower pressure was poor and the shower head with insufficient flow made rinsing difficult and prolonged. We paid a modest amount to go on an upper floor to see the city view. We were given a view of the parking lots and flat rooftops. We had to put towels at the bottom of the room door because there was excessive light streaming in from the hallway. There is a $15 charge for parking. We prepaid for our room, but the hotel didn’t “pull the funds” from Expedia so we were charged twice. That took 20 minutes or so in the morning before getaway to straighten that out. Although everyone is a veteran of hotel breakfasts, no one in our party liked the breakfast there. The scrambled eggs had a strange consistency, like dipping dots. The fruit had an odd taste. The coffee wasn’t the best. Hot food was lukewarm. We did enjoy house gazing at lovely Victorian houses at our drive out of town. Overall C . Rate we were charged by Expedia was $185. Probably better value and comfort elsewhere

Tried this as stopping point on a long drive. Bistros nearby deserted at 8pm and we were told the Grove Bar was going to close early so they stopped serving. There was an arrest by police going on nearby. Hotel itself had no dining except for breakfast. The facility itself was remodeled and modern looking. It was clean. Small details were overlooked though. The bed and pillows were hard and uncomfortable. The commode was not comfort height. The shower pressure was poor and the shower head with insufficient flow made rinsing difficult and prolonged. We paid a modest amount to go on an upper floor to see the city view. We were given a view of the parking lots and flat rooftops. We had to put towels at the bottom of the room door because there was excessive light streaming in from the hallway. There is a $15 charge for parking. We prepaid for our room, but the hotel didn’t “pull the funds” from Expedia so we were charged twice. That took 20 minutes or so in the morning before getaway to straighten that out. Although everyone is a veteran of hotel breakfasts, no one in our party liked the breakfast there. The scrambled eggs had a strange consistency, like dipping dots. The fruit had an odd taste. The coffee wasn’t the best. Hot food was lukewarm. We did enjoy house gazing at lovely Victorian houses at our drive out of town. Overall C . Rate we were charged by Expedia was $185. Probably better value and comfort elsewhere