Rooms are neat and tidy, reception staff is very courteous. Good breakfast spread and supportive staff at the restaurant. Overall good experience for 2 nights stay.

Rooms are neat and tidy, reception staff is very courteous. Good breakfast spread and supportive staff at the restaurant. Overall good experience for 2 nights stay.

Had problems with food from the breakfast buffet that led to nausea and upset stomach.

Stayed for a night with elders in the family. The front desk was courteous but rest of the staff was rude. No sense of hospitality. We checked in around 2:30 and decided to try the restaurant in the hotel when the front desk said that they serve veg thali. We waited for 20 minutes after which the server came and said there is no thali since it’s already 3. The whole point of going into the restaurant was because of the availability of thali. Then we ordered paratha, okra and a chicken dish. It took an hour before the food was served even though there were hardly 3 other tables occupied. Then about the food, it’s an understatement to say it was spicy. We couldn’t finish the food. Restaurant was a total disappointment. Once we retired for the night we could hear people talking/shouting outside our door till 11:30 pm. No quiet time at all. During the same time I received at least 4 different blank calls on their intercom. It stopped after I called the front desk and told them that I will be calling the cops. Totally disappointed.

Stayed for a night with elders in the family. The front desk was courteous but rest of the staff was rude. No sense of hospitality. We checked in around 2:30 and decided to try the restaurant in the hotel when the front desk said that they serve veg thali. We waited for 20 minutes after which the server came and said there is no thali since it’s already 3. The whole point of going into the restaurant was because of the availability of thali. Then we ordered paratha, okra and a chicken dish. It took an hour before the food was served even though there were hardly 3 other tables occupied. Then about the food, it’s an understatement to say it was spicy. We couldn’t finish the food. Restaurant was a total disappointment. Once we retired for the night we could hear people talking/shouting outside our door till 11:30 pm. No quiet time at all. During the same time I received at least 4 different blank calls on their intercom. It stopped after I called the front desk and told them that I will be calling the cops. Totally disappointed.

Good restaurant , room fine, location also good.

Good restaurant , room fine, location also good.

Clean, good staff, excellent buffet on restaurant

Clean, good staff, excellent buffet on restaurant

Rooms are small, menu is limited, it didn't feel like Radisson

Rooms are small, menu is limited, it didn't feel like Radisson

Really Nice Duty Manager Jamsheer is really nice person

Really Nice Duty Manager Jamsheer is really nice person

I had a comfortable stay at the hotel. Breakfast buffet was good and at par with other similar category hotels. I also used a la carte dining at the restaurant. It was reasonably good. Restaurant waiter’s service could better.

I had a comfortable stay at the hotel. Breakfast buffet was good and at par with other similar category hotels. I also used a la carte dining at the restaurant. It was reasonably good. Restaurant waiter’s service could better.

At the time of check-in, I was told that I am being upgraded to the business category room with which I was kind of happy and thanked the staff as I was really tired. However, when I entered the room, there was water on the floor (guess leaked from the overhead AC unit). After a while I realized that there was a smell in the room and hence I called up teh reception to ask if they had given me a smoking room. To this, I was told yes its a smoking room and I can smoke in there. I told the person that I dont smoke and hence I would like to change the room because of the smell to which he replied that they can spray a freshner in the room. On telling that I need to change the room, I was told that there are only twin bed rooms! I had to go for it because of the smoking smell in the room; even though at the time of booking, I had clearly opted for non-smoking and king bed room. Then in the restaurant, when I asked for the menu, I was handed over a torn menu card! I mean, you represent a world known brand so atleast keep up to the standards!

At the time of check-in, I was told that I am being upgraded to the business category room with which I was kind of happy and thanked the staff as I was really tired. However, when I entered the room, there was water on the floor (guess leaked from the overhead AC unit). After a while I realized that there was a smell in the room and hence I called up teh reception to ask if they had given me a smoking room. To this, I was told yes its a smoking room and I can smoke in there. I told the person that I dont smoke and hence I would like to change the room because of the smell to which he replied that they can spray a freshner in the room. On telling that I need to change the room, I was told that there are only twin bed rooms! I had to go for it because of the smoking smell in the room; even though at the time of booking, I had clearly opted for non-smoking and king bed room. Then in the restaurant, when I asked for the menu, I was handed over a torn menu card! I mean, you represent a world known brand so atleast keep up to the standards!

While I was upgraded upon check in and the room was beautiful with a great view, and the breakfast was nice, I had a horrible experience upon checkout at this hotel. To make a long story short, the hotel charged me almost $200 USD for two international phone calls I made despite the fact that I called the front desk before making the first call to ask if the phone was free to use, and they said “yes”. The fact that the hotel manager would not refund me for this charge and honour their word is extremely disappointing. I had faith that Haritha would resolve the issue but she would not go around the policy and make an exception. I will not be staying at this hotel again. I believe you should always trust the customer, but in this case they sided with their staff who denied I had ever called to ask. Disappointing and I expect better.

While I was upgraded upon check in and the room was beautiful with a great view, and the breakfast was nice, I had a horrible experience upon checkout at this hotel. To make a long story short, the hotel charged me almost $200 USD for two international phone calls I made despite the fact that I called the front desk before making the first call to ask if the phone was free to use, and they said “yes”. The fact that the hotel manager would not refund me for this charge and honour their word is extremely disappointing. I had faith that Haritha would resolve the issue but she would not go around the policy and make an exception. I will not be staying at this hotel again. I believe you should always trust the customer, but in this case they sided with their staff who denied I had ever called to ask. Disappointing and I expect better.

Room had several issues. The electrical socket in the bathroom was not working. The Hair dryer was broken. The service in the restaurant was terrible. The Travel desk was not very forthcoming on their rates.

Room had several issues. The electrical socket in the bathroom was not working. The Hair dryer was broken. The service in the restaurant was terrible. The Travel desk was not very forthcoming on their rates.

Food was good. Very outdated hotel. Poor maintenance.

Food was good. Very outdated hotel. Poor maintenance.

Friendly staff but service was not great as compared to our stay at the Radisson in Bangalore. The air conditioning was noisy in the room and the staff did not recognise there were two people staying in the room. The breakfast was good and staff in the dining area were friendly and helpful.

Friendly staff but service was not great as compared to our stay at the Radisson in Bangalore. The air conditioning was noisy in the room and the staff did not recognise there were two people staying in the room. The breakfast was good and staff in the dining area were friendly and helpful.

Good breakfast with wide selection of both Indian and international items. Located within two minutes waking distance from the new and convenient Kochi Metro, which will take you quickly to MG Road and Lulu mall.

Good breakfast with wide selection of both Indian and international items. Located within two minutes waking distance from the new and convenient Kochi Metro, which will take you quickly to MG Road and Lulu mall.

No comments on food. Breakfast, dinner, everything was great, and the room as it is was also good, but sadly, the staff and their attitude didn’t give us enough time to enjoy the facilities as we had to spend more time with the reception and travel desk rather than our own personal tasks that we went there for. We’re never going back to this hotel whatsoever!

No comments on food. Breakfast, dinner, everything was great, and the room as it is was also good, but sadly, the staff and their attitude didn’t give us enough time to enjoy the facilities as we had to spend more time with the reception and travel desk rather than our own personal tasks that we went there for. We’re never going back to this hotel whatsoever!

Pretty old building and Rooms .

Pretty old building and Rooms .

Staff is friendly and helpful