Sandos Caracol Eco Resort - All Inclusive
Struttura tutto incluso in Playa del Carmen
2 ospiti · 1 camera da letto · 1 vasca
Motivi per prenotare
Include gli elementi essenzialiGiardino, Piscina, Aria condizionata e altro ancora
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
A proposito di questo hotel
Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.
Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Servizi
Piscina
Aria condizionata
Internet/Wi-Fi
Parcheggio
Lavanderia
Balcone o patio
Idromassaggio o spa
Palestra o centro fitness
Giardino
Mappa di Playa del Carmen
Attrazioni nelle vicinanze
Camere disponibili
Pool View Superior
Letti non specificati • 39 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Pool View Penthouse
Letti non specificati • 63 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Pool View 1 Bedroom Suite
Letti non specificati • 62 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Eco Family Superior
Letti non specificati • 30 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Eco Family Suite
Letti non specificati • 41 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
€€€€
Recensioni
0.5
Sandos eco resort looked great online. We upgraded to the penthouse suite with the hot tub on the balcony. When arriving we didn't get a good overview of the resort. Then getting to the room it was nice. But we ended up having engineering there 4 separate times to fix separate things. Then management didnt seem to care or want to move us. The water for the tub / shower were cold. Along with all of the pools and jacuzzi. They keep the water temps starting at 70 deg F. Which after getting a massage we would have liked to sit in a HOT tub to relax. The jetted tub the jets didn't work and took 30min to fill. So save your money and don't upgrade! We pick this place for tge adults only area. But there were kids everywhere. Which you cannot have any beverage by the pool or jacuzzi. The alcohol was the bottom shelf liquor. No name brands except for at the beach bar. Which then there was only one I recognized. The restaurants, most food was goid. But the buffets close to change over and there are tines you cannot get anything to eat. Also the popular restaurants you have yo make reservations for. But the only open up the reservations at 12am for the day. If you are not on right then to get reservations, you will not get reservations at the restaurants. The buffets and taco bar are walk in. The beach is really rocky! Bring water shoes to wear on the beach or go into the water.
Goid points: the spa was great. Also seeing all the animals and cenote.
2.5
We had an amazing family vacation. Staff were super attentive and friendly at all times even waiting a few mins at the check in we got offered drinks right as we arrived. My kids ages 5 & 7 loved the water park. Plenty of snacks, food and drinks for everyone. Enjoyed all the wild animals on the property and the magical cenote which is a natural pool.
2.5
We had an amazing family vacation. Staff were super attentive and friendly at all times even waiting a few mins at the check in we got offered drinks right as we arrived. My kids ages 5 & 7 loved the water park. Plenty of snacks, food and drinks for everyone. Enjoyed all the wild animals on the property and the magical cenote which is a natural pool.
1.0
The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy.
The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong.
There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding.
The rooms were kind of run down and items were broken or starting to break.
I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.
1.0
The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy.
The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong.
There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding.
The rooms were kind of run down and items were broken or starting to break.
I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.
2.0
The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.
2.0
The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.
3.0
This an eco resort. Therefore, the pools were not the cleanest. Also, the staff was nice enough, but nothing special about the accommodations and treatment.
1.0
The spa was great, so was the greenery around the property. The food ZERO stars, and staff was not very accommodating, several instances where we were upset after interactions with staff. Forget trying to book a restaurant, the app doesn't work. The drinks also not good, if you are ok with bottom tier liquor, and flat beer. The TVs in some of the rooms were so old, it seemed like we were watching a vintage game. Look elsewhere!
5.0
Best place to enjoy family vacations
5.0
I love the different activities they have all in one place. A waterpark, a petting zoo, centos and much more. You don't have to leave the resort. Very kid friendly.
3.0
Unable to make a reservation for bot even 1 al carte...the pools were filthy..watwr was dirty..stated that we were not allowed to go to.sister resort as it was out of capacity. Raccoons were eating off coffee bar at reception area... the food was bland.. the beach..well all is rocks.... the water park.was good but water dirty...the buffet testirants roof was leaking and people qere sitting in pools of water as they ate
.wayer was.coming through the lighting fixtures.
The best part was the staff very pleasant, the natural springs was great ..got see monkeys which was nice...but definitely not the money..disappointed
3.0
Unable to make a reservation for bot even 1 al carte...the pools were filthy..watwr was dirty..stated that we were not allowed to go to.sister resort as it was out of capacity. Raccoons were eating off coffee bar at reception area... the food was bland.. the beach..well all is rocks.... the water park.was good but water dirty...the buffet testirants roof was leaking and people qere sitting in pools of water as they ate
.wayer was.coming through the lighting fixtures.
The best part was the staff very pleasant, the natural springs was great ..got see monkeys which was nice...but definitely not the money..disappointed
1.0
Never would stay here again all the poor reviews were true
1.0
Never would stay here again all the poor reviews were true
4.0
fridge and water in the rooms doesnt get cold enough
4.0
fridge and water in the rooms doesnt get cold enough
3.0
We loved all the animals on site!! However my husband and myself got quite sick the first couple days, we assume it was the food. This did happen also the last time we came here. I dont think we will return because of it!! We also booked this hotel for the watersides but quickly found out that our 8 year old who is 4.5 feet tall couldnt go on the big ones...so that was disappointing as well!!! The pools are also quite warm and provide no relief from the hot sun. The cenote was amazing!! Probably our favorite part !
Overall i would give this hotel a 4/10 rating
3.0
We loved all the animals on site!! However my husband and myself got quite sick the first couple days, we assume it was the food. This did happen also the last time we came here. I dont think we will return because of it!! We also booked this hotel for the watersides but quickly found out that our 8 year old who is 4.5 feet tall couldnt go on the big ones...so that was disappointing as well!!! The pools are also quite warm and provide no relief from the hot sun. The cenote was amazing!! Probably our favorite part !
Overall i would give this hotel a 4/10 rating
4.0
Check in took to long :2 hrs
4.0
Check in took to long :2 hrs
1.0
No power no power in the property. Very dirty. No customer service limited food worst experience ever
1.0
No power no power in the property. Very dirty. No customer service limited food worst experience ever
4.0
The property was in the jungle and was beautiful!
The adult pool was really nice but the water was warm. The other pools were mediocre.
Lots of dining options but food and drinks were just “o’k”. We went there for the wildlife and we’re not disappointed. We saw monkeys almost everyday! That was awesome!
Employees were all very nice. Front desk is small and it took 1 1/2 hours to check in!
4.0
The property was in the jungle and was beautiful!
The adult pool was really nice but the water was warm. The other pools were mediocre.
Lots of dining options but food and drinks were just “o’k”. We went there for the wildlife and we’re not disappointed. We saw monkeys almost everyday! That was awesome!
Employees were all very nice. Front desk is small and it took 1 1/2 hours to check in!
5.0
One main thing that I would just change is their food buffet wasn’t really that good in season well but everything else in this hotel I truly loved
5.0
One main thing that I would just change is their food buffet wasn’t really that good in season well but everything else in this hotel I truly loved
2.0
Overall it was good., The jungle environment was great and the kids enjoyed seeing all the different animals. Staff were friendly and attended to all our requests/queries. Pool facilities were also decent.
Area for improvement - The hotel offers an international restaurant, an italian restaurant and a mexican restaurant option where reservations are not required. The food choice and quality here was average. Whilst the Italian restaurant had very little Italian food options.
System to book restaurants (japanese and brazilian) that required a reservation was unfair. People were required to log in at midnight to a reserve a table. We tried a number of times and were unsuccessful. We complained and were given a reservation at the japanese restaurant.
2.0
Overall it was good., The jungle environment was great and the kids enjoyed seeing all the different animals. Staff were friendly and attended to all our requests/queries. Pool facilities were also decent.
Area for improvement - The hotel offers an international restaurant, an italian restaurant and a mexican restaurant option where reservations are not required. The food choice and quality here was average. Whilst the Italian restaurant had very little Italian food options.
System to book restaurants (japanese and brazilian) that required a reservation was unfair. People were required to log in at midnight to a reserve a table. We tried a number of times and were unsuccessful. We complained and were given a reservation at the japanese restaurant.
1.0
When we got to the hotel our rooms (2 separate rooms bcs we traveled with other family members) were not ready. We decided to go eat at their buffet. The food was hard and dry like it had been sitting there for hours. We asked around people who where there days prior and they said that its typically that way every day. When speaking to other guests, they warned us about bed bugs. When we went to the front desk there was a family checking out due to the bed bug bites they and their children had from just 1 night. When we finally got to our rooms, both rooms were infested with bed bugs. At that point we decided to leave and go to another Hotel. Now that weve returned the Hotel is saying that we forfeited any possibility of a refund. STAY ABSOLUTELY AWAY FROM THIS HOTEL.
1.0
When we got to the hotel our rooms (2 separate rooms bcs we traveled with other family members) were not ready. We decided to go eat at their buffet. The food was hard and dry like it had been sitting there for hours. We asked around people who where there days prior and they said that its typically that way every day. When speaking to other guests, they warned us about bed bugs. When we went to the front desk there was a family checking out due to the bed bug bites they and their children had from just 1 night. When we finally got to our rooms, both rooms were infested with bed bugs. At that point we decided to leave and go to another Hotel. Now that weve returned the Hotel is saying that we forfeited any possibility of a refund. STAY ABSOLUTELY AWAY FROM THIS HOTEL.
4.0
Very good family property
4.0
Very good family property
2.0
We visited March 2023. I booked this hotel based on the water park pictures since we were traveling with kids. The water park was honestly the highlight of our trip and everyone working that area was amazing, fun to speak to. The kids enjoyed it. However, the adults did not share the same sentiment. All the restaurants were booked from the day we arrived until the day we were departing. We were forced to eat at the buffet daily until we complaint and were accommodated to eat at the worse restaurant they could have offered, the manager there was visibly not pleased with our presence and went above and beyond to ruin the night “ I lament not remembering his name”. He had an angry face, food was late, cold, poorly presented. Horrible experience. We also complained to manager Julio who lacks every once of customer service, he was mean, we just walked away. At the lobby upon arriving someone was introducing us the idea of buying into the resort, this, before we even knew where the restrooms were. Unbelievable, they are selling a product before we know the product.
We meet staff whom we share our misery with and honesty tried to help. They were Elisa and Arthuro. They should both be promoted to managers. We travel once or twice a year.
We would never recommend this place nor go back.
2.0
The property itself was not well kept and neither were the rooms. We upgraded to a penthouse suite and to be honest I have been in hostels with nicer beds and furniture. I’m not big on believing the food claims about these all inclusive resorts as you have to temper your expectation. However, this resort the food was horrible the specialty restaurants with the exception of Los Liros (which was phenomenal) had horrible food and we even had bugs running around on our plates at one of them. Some of the staff were awesome and others were beyond rude. I was curious about the vacation club and the presentation was so hostile and disgusting they wouldn’t even talk to me about it and provide information without getting my Visa card first. This resort was a horrible experience that I would never ever return to and I highly suggest people avoid this place like the plague.
0.5
Do not stay here ! Especially if you have children! this is not a 5 star hotel! And should be removed from booking sites. I caught multiple staff members taking pictures and videos of my Kids and other kids sending them to who knows who on their iphones. Even when I told them do not take pictures of my children they do not have permission they continued to do so. We were asked to take a picture of our o n e year old daughter she was the best they seen. We experienced d r u g g ing at pool, and chemical burns from pool. This resort is not safe. We were afraid to drink and eat here ! The restaurants have no ac. Food highly processed in edible. There are no proper locks on rooms we did not sleep . Even with all this they will not refund ! I repeat do not stay here ! I have never felt so unsafe for my family. Reviews that are posted with good reviews are all fake! Beware!
0.5
Do not stay here ! Especially if you have children! this is not a 5 star hotel! And should be removed from booking sites. I caught multiple staff members taking pictures and videos of my Kids and other kids sending them to who knows who on their iphones. Even when I told them do not take pictures of my children they do not have permission they continued to do so. We were asked to take a picture of our o n e year old daughter she was the best they seen. We experienced d r u g g ing at pool, and chemical burns from pool. This resort is not safe. We were afraid to drink and eat here ! The restaurants have no ac. Food highly processed in edible. There are no proper locks on rooms we did not sleep . Even with all this they will not refund ! I repeat do not stay here ! I have never felt so unsafe for my family. Reviews that are posted with good reviews are all fake! Beware!
2.0
The property itself was not well kept and neither were the rooms. We upgraded to a penthouse suite and to be honest I have been in hostels with nicer beds and furniture. I’m not big on believing the food claims about these all inclusive resorts as you have to temper your expectation. However, this resort the food was horrible the specialty restaurants with the exception of Los Liros (which was phenomenal) had horrible food and we even had bugs running around on our plates at one of them. Some of the staff were awesome and others were beyond rude. I was curious about the vacation club and the presentation was so hostile and disgusting they wouldn’t even talk to me about it and provide information without getting my Visa card first. This resort was a horrible experience that I would never ever return to and I highly suggest people avoid this place like the plague.
2.0
We visited March 2023. I booked this hotel based on the water park pictures since we were traveling with kids. The water park was honestly the highlight of our trip and everyone working that area was amazing, fun to speak to. The kids enjoyed it. However, the adults did not share the same sentiment. All the restaurants were booked from the day we arrived until the day we were departing. We were forced to eat at the buffet daily until we complaint and were accommodated to eat at the worse restaurant they could have offered, the manager there was visibly not pleased with our presence and went above and beyond to ruin the night “ I lament not remembering his name”. He had an angry face, food was late, cold, poorly presented. Horrible experience. We also complained to manager Julio who lacks every once of customer service, he was mean, we just walked away. At the lobby upon arriving someone was introducing us the idea of buying into the resort, this, before we even knew where the restrooms were. Unbelievable, they are selling a product before we know the product.
We meet staff whom we share our misery with and honesty tried to help. They were Elisa and Arthuro. They should both be promoted to managers. We travel once or twice a year.
We would never recommend this place nor go back.
1.0
The bars close to early, food wasn’t good and service took to long.
Domande frequenti
Quanto costa questo struttura tutto incluso rispetto ad altri a Playa del Carmen?
Il prezzo medio per un affitto a Playa del Carmen è 122 € per notte. Questo affitto è 97 € sopra la media.
Il parcheggio è incluso in questo struttura tutto incluso?
Sì, il parcheggio è elencato come un servizio per Sandos Caracol Eco Resort - All Inclusive. Per ulteriori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo struttura tutto incluso?
Sì, presso Sandos Caracol Eco Resort - All Inclusive è disponibile una piscina. Buona nuotata!
Sandos Caracol Eco Resort - All Inclusive accetta animali domestici?
Purtroppo questo struttura tutto incluso non è pet-friendly. Provare a cercare di nuovo e filtrare per "Animali ammessi"
Quali servizi sono disponibili presso Sandos Caracol Eco Resort - All Inclusive?
Abbiamo trovato 9 servizi per questa struttura in affitto, tra cui piscina, aria condizionata, internet/wi-fi, parcheggio e lavanderia.
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