Second from associates was great, they were super helpful. Hot water was not coming, bugs in the room may be due to weather.

Second from associates was great, they were super helpful. Hot water was not coming, bugs in the room may be due to weather.

It was a nice hotel. I appreciated that the floors were not carpeted. I would say that my only complaints were that there was no coffee maker in the room which seems pretty standard. Also, the shower gift cold after about a minute or two which was very disappointing. For this reasons, I gave 4 stars. I would only stay again if the water temperature was fixed.

It was a nice hotel. I appreciated that the floors were not carpeted. I would say that my only complaints were that there was no coffee maker in the room which seems pretty standard. Also, the shower gift cold after about a minute or two which was very disappointing. For this reasons, I gave 4 stars. I would only stay again if the water temperature was fixed.

Staff was friendly & helpful. I know the breakfast bar is complimentary however the first day it was ok for something quick the second day was exactly the same however less from the first in it due to people eating the first day. It was not replenished. Paper supplies were & condiments. Fantastic coffee all the time though. Everything else was good especially service at front desk was excellent.

The hallways and room smelled of mildew. Room is a nice size, but smelled mildewy. Other than that, all was good.

Staff was friendly & helpful. I know the breakfast bar is complimentary however the first day it was ok for something quick the second day was exactly the same however less from the first in it due to people eating the first day. It was not replenished. Paper supplies were & condiments. Fantastic coffee all the time though. Everything else was good especially service at front desk was excellent.

The hallways and room smelled of mildew. Room is a nice size, but smelled mildewy. Other than that, all was good.

The bed was very comfortable. Noise from the room above a few times. There is not much insulation between the floors.

It was very new and clean

It was very new and clean

I was returning home, and I had left late from the beach...so by the time I got to area, it was after midnight. My 8-year old was begging me to stop and go to sleep, and I was getting very tired. I stopped at one hotel and was very rudely told they had no room, so I decided to go on hotel.com and see if I could find anything. Luckily, this hotel was close by and had availability. I booked my room and showed up ready to go to sleep...but alas...hotel.com sucks! My reservation was not for that night. If it hadn't been for the most wonderful, amazing, friendliest, and just very patient woman behind the counter, I would have cried. My warning...don't use hotel.com to book same day after midnight. This woman worked tirelessly to fix her system into giving me a room without me having to pay another night...and it wasn't easy! But I got my room and had the most comfortable sleep there could be! I will definitely be visiting again!!! Also...this hotel has just undergone renovations for its new name change and WOW!!! Don't mind the little bit of dust because if you do, you will miss out! The rooms were so clean and still had the new room smell. The paint and decor was fresh. Loved it!!!!

I was returning home, and I had left late from the beach...so by the time I got to area, it was after midnight. My 8-year old was begging me to stop and go to sleep, and I was getting very tired. I stopped at one hotel and was very rudely told they had no room, so I decided to go on hotel.com and see if I could find anything. Luckily, this hotel was close by and had availability. I booked my room and showed up ready to go to sleep...but alas...hotel.com sucks! My reservation was not for that night. If it hadn't been for the most wonderful, amazing, friendliest, and just very patient woman behind the counter, I would have cried. My warning...don't use hotel.com to book same day after midnight. This woman worked tirelessly to fix her system into giving me a room without me having to pay another night...and it wasn't easy! But I got my room and had the most comfortable sleep there could be! I will definitely be visiting again!!! Also...this hotel has just undergone renovations for its new name change and WOW!!! Don't mind the little bit of dust because if you do, you will miss out! The rooms were so clean and still had the new room smell. The paint and decor was fresh. Loved it!!!!

I am not sure whether the fault lies with hotels.com or the property, but we booked our stay over a month in advance and upon our arrival, discovered the property is closed. The only reason I did not rate it 1 star for all services, is because there was a refund issued for our stay. I do not know if the hotel is renovating and re-opening or what the situation is, but we certainly won't be attempting to stay at this location in the future. While we are thankful for the refund, having received no notification of the closing, and had to find another property after having driven to town.

I never checked in! I want customer service

It was one of the worse hotels I have ever stayed at. It was under renovation, but room was dirty and mattress was very old. Walls are paper thin and can hear everything in the next room. They had the TV on all night. They did not have my room selection and did not offer to reduce my room rate. The breakfast was bad with no selections available and the OJ was colored water! The coffee was made awful as well.

It was clean

The staff was friendly and I'm excited about coming back to stay

Nice place for a budget trip. It looks like they are renovating so no where to go but up. Would definitely stay here again.

Everything about this hotel from the beginning was horrible. The hotel manager (I am guessing) was extremely rude for me for no reason. The hotel room we got both beds sheets were dirty. The manager handed me new sheets and told me to put them on myself and they will send room service tomorrow. The inside of the bathroom looked like they started construction but did not finish. Our stand up shower had hair and other dirty things in it the installation of the shower head was very poorly done and just not up to standard. On top of that the bathroom since started leaking. You could hear everything from the rooms next to you. On top of that there was no breakfast being served and the hotel as a whole smelled like cigarettes and mildew. The pool was being “remodeled” but it looked like no one ever used it and that was an excuse. I booked for the whole weekend and ending up staying one night after booked another hotel. DO NOT STAY HERE. 1/2024

I stay there all the times for a year.

I didnt like the fact that it says that they have a pool and hot breakfast and they don't. It smelled like Marijuana through the halls and my room wasn't properly cleaned. I only booked this hotel for the pool and breakfast and i didnt get either one of those so i would not recommend this hotel nor would i ever stay there again.

We stayed here for a single night and didn’t feel safe. The manager was encouraging us to hurry up and bring our things inside since it wasn’t the safest area. It’s currently being remodeled and tbh has a long way to go in that case. Our bathrooms toilet and sink were leaking. The towels were old and scratchy. This isn’t a place to sleep in if you catch my drift.

The beds was terrible and i found niddles in the covers

The property was great. The bad experience was through expedia. Expedia did not put my reservation through to this location. I had to wait over an hour for the final outcome to be that I had to get another reservation at the location and cancel the one I got through the app. The hotel was good.

We arrived late and were tired, otherwise we would've walked right out. The sheets smelled like smoke and had hair all over them. Very confident they were not washed before our arrival. The entire room smelled like smoke, and the smoke detector was covered with plastic bags. The bathroom also had hairs on the counter, and the tub had shampoo/soaps marks all over it (again, unwashed). There was no top safety lock on the door (appeared to have been pried off.) We saw cockroaches in one of our rooms (1 dead, 1 alive.) It was a terrible experience.

I thought the rooms were filthy, the hallway's smelled like smoke - even though our room was smoke-free. The remote was broken, there were holes in the blankets, and the mattress was lumpy. The bathroom was disThe staff was very attentive and friendly, but I wouldn't stay there again - it needs to be updated and thoroughly cleaned. The shower was gross - I found hair on the tub and the wallpaper was peeling off the walls. Needless to say, I didn't use the shower!

I thought the rooms were filthy, the hallway's smelled like smoke - even though our room was smoke-free. The remote was broken, there were holes in the blankets, and the mattress was lumpy. The bathroom was disThe staff was very attentive and friendly, but I wouldn't stay there again - it needs to be updated and thoroughly cleaned. The shower was gross - I found hair on the tub and the wallpaper was peeling off the walls. Needless to say, I didn't use the shower!

The Baymont Inn & Suites in Winston-Salem was a good value and was in a good location. The breakfast bar was well stocked. The staff was friendly and helpful.

Nice hotel for the $$$$

Nice hotel for the $$$$