On arrival the room we were given was the worst location of a room i have ever been given it was back and beyond of the hotel, the view was dark as the balcony looked out onto the roots of trees. They did however change the room giving us a little more sunlight. All the rooms are very dated and in need of refurbishment the tv was small and not positioned on the wall which i think should be standard these days. They also seemed to have done a lot of patch up work in the rooms, using white filler everywhere and not done neatly 😳🙈. The staff were very friendly and would not walk past you without acknowledgement. This is very large hotel that could do with a larger team to ensure all bases are covered. The Entertainment was very poor they need a more vibrant team who engage more with guest, it could be a lack of resources from management. The food was a cooked a presented well however as the days went on the choices seemed to decrease and the energy from the service team got little flat. Would i go back to this hotel, i would certainly consider it especially if they made improvement to the rooms. Overall i did enjoy my short stay but I am a stickler for perfection

Dinning staff were so excellent

Dinning staff were so excellent

At the grill, ketchup and mustard were in wide open containers exposed to the elements. Straws are not served with beverages (terrible). How am i supposed to enjoy my frozen beverages. Burgers are cooked with high open flame for approximately 60 seconds on each side, burning the outside and leaving inside uncooked. Car park is bushy with unleveled terrain and far (workout)

The gardens was beautiful.

When I first checked in my room wasn’t ready. The young lady at the front desk provided us with another room which was horrible. It didn’t have a good smell, bathroom and drapes were dirty. I felt like checking out instantly. However, I was directed to contact someone at the front desk. I met a lovely, friendly, kind and compassionate young lady Miss Cardell. She heard my concerns and made sure all my needs was met. Miss Cardell thanks for your warm hospitality and always following up to make sure we was ok.

Love this place you should definitely book with them they are nice people and the hotel is a lay out like omg

Will not return...old antique rooms with rust and crack tiled, stagnant water in shower..would not recommend

Friendly staff, buffet good was good and better than most Caribbean resorts. Didn’t get to try the a la carte restaurants. Beach isn’t great. Pools are all nice. Bar service fast and friendly.

I loved the resort itself but the roaches are an issue for me as they were alot of them in the dinning room. Round Island restaurant in the resort needs a deep clean and roach spray.

I loved the resort itself but the roaches are an issue for me as they were alot of them in the dinning room. Round Island restaurant in the resort needs a deep clean and roach spray.

The staff was amazing, th show at night was great overall the property was great. I wasn't ready to leave.

I travel a lot around but this one exceeds my expectations

The food was terrible!!!! I got food poisoning my last night there and suffered my entire flight home

The room was great. The hotel staff was abundant and always accommodating and readily available to assist in anything we required from additional towels in the room and booking tours to printing boarding documents for our return flight home. The bed was made, and our room was cleaned every day. The staff at the Bahia Principe Grand Jamaica was outstanding in making certain every aspect of our stay was pleasurable. The staff at the restaurants went above and beyond in preparing food to accommodate nutritional, dietary and allergic conditions our group required. A special "Thank-You" needs to be given to the Bahia Principe Grand Jamaica staff members Amoy Black, Nadralee, Treshana from the concierge's desk and Jarome who attended bar just outside the main lobby who remembered all within our groups preferred drink (alcoholic as well as non-alcoholic) and personally made and brought our drinks to us when we physically were unable to retrieve them for ourselves. My wife and I have stayed at other Bahia Principe Resorts and have booked multiple rooms to accommodate all in which we vacationed with. My wife and I choose to return once again to the Bahia Principe Grand Jamaica, this time with an older group. Upon arrival we knew immediately we had made the right choice. Bottom line, whether traveling with children and grandchildren or traveling within our group of seniors the Bahia Principe Grand Jamaica is an outstanding hotel and an outstanding value.

Stayed at Bahia with my daughter and we had an amazing time. The staff were friendly and informative. Love the food and the entertainment that they had for all age groups.

My first night shower was broken toilet clogged up no hot water.

Do not except customer service like all inclusive at other Caribbean islands. Most of the Stuff is rude.

The rooms need to be serviced better. Air conditions were a bother. Make sure guests are not placed in rooms with a noise hazard. The staff were great.

Overall great experience, I would recommend more local food options at the buffet at all meals.

Love the Bahia. It was our second time there. The staff is amazing. Always kind and go out of there way to meet your needs. To name a few of their best employees, Treshana, Paula, Richardo, Juan P. And many more. Thank you for a wonderful time. We will back! Perfect resort for the kids. They enjoyed themselves at the waterpark. The place was clean and safe for all.

I had a fun time thank you

Staff was friendly and helpful for such a large property we felt taken care of. Only diwn side, alarms went off at 5:45am with smoke in hallway and no announcement or staff to tell us it was not an actual fire but mosquito fumigation we had no clue as to protocols where to gather that was scary. Overall very nice vacation.

Property was okay . The staff was friendly and nice big shout out to Jamaican Kevin heart I think he was the highlight of my trip you’ll find him during entertainment time at the luxury side . As according to the room. Sheets we were given was dirty I did remeber a specific stain that was on the sheets even after room service came and made the beds the next day I still saw the same stain . So I don’t think they change the seats for you they just remake the bed . Pillow cases were dirty some towels and stains on them. And unfortunately during my stay I did get bit by bedbugs . Taught they were mosquito bites until the bites became intensively itchy and the bumps were very raised . My bites all came in 3s down my legs and arms . Good thing I only had two days here.

Nice

Nice

Property was okay . The staff was friendly and nice big shout out to Jamaican Kevin heart I think he was the highlight of my trip you’ll find him during entertainment time at the luxury side . As according to the room. Sheets we were given was dirty I did remeber a specific stain that was on the sheets even after room service came and made the beds the next day I still saw the same stain . So I don’t think they change the seats for you they just remake the bed . Pillow cases were dirty some towels and stains on them. And unfortunately during my stay I did get bit by bedbugs . Taught they were mosquito bites until the bites became intensively itchy and the bumps were very raised . My bites all came in 3s down my legs and arms . Good thing I only had two days here.

We saw roches around the elevators and stairs ways, had no hot water in the morning, not much snacks around and only one elevator wking per side. Ate the food and got sick!!!

Seems like this hotel caters to local Jamaicans. The employees are extremely rude. Almost as if they are bothered that you (non-locals) are rhere. Locals even worse roaches everywhere. In piol in ro

Seems like this hotel caters to local Jamaicans. The employees are extremely rude. Almost as if they are bothered that you (non-locals) are rhere. Locals even worse roaches everywhere. In piol in ro

We saw roches around the elevators and stairs ways, had no hot water in the morning, not much snacks around and only one elevator wking per side. Ate the food and got sick!!!

The dining options were great, the staff were welcoming.