We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.

We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.

The condo itself is beautiful. The rooms and kitchen are spacious. The view of Rundle, Cascade, Lady Mac etc are incredible. I was not aware that this building is one of many properties owned by the management company. It was a gong show checking in. The check in location is not at this building. It is on Sidney street. You have to drive in circles trying to find parking that is not immediately at the building. The expectation is that you park in a loading zone to drop off your stuff and then move your vehicle to ground level parking but finding out where you can park is a communication nightmare that involves calling back and forth to the front desk. We have a pickup truck which wouldn’t fit in a single parking spot available. The pool is actually in a different building which wouldnt be a big deal in warm weather but during the winter with a baby is a stressful hassle. I wish I had investigated this prior to booking as I would have booked a different hotel. There are also some funny rules that made me laugh. Cooking food with an odour is subject to a fine.

The condo itself is beautiful. The rooms and kitchen are spacious. The view of Rundle, Cascade, Lady Mac etc are incredible. I was not aware that this building is one of many properties owned by the management company. It was a gong show checking in. The check in location is not at this building. It is on Sidney street. You have to drive in circles trying to find parking that is not immediately at the building. The expectation is that you park in a loading zone to drop off your stuff and then move your vehicle to ground level parking but finding out where you can park is a communication nightmare that involves calling back and forth to the front desk. We have a pickup truck which wouldn’t fit in a single parking spot available. The pool is actually in a different building which wouldnt be a big deal in warm weather but during the winter with a baby is a stressful hassle. I wish I had investigated this prior to booking as I would have booked a different hotel. There are also some funny rules that made me laugh. Cooking food with an odour is subject to a fine.

Great location and amenities!

Great location and amenities!

The parking lots were extremely slippery. This was concerning for our elderly family travelling with us. Staff were a little aggressive when a payment discrepancy occurred. Tried to eat breakfast in the morning but no staff showed up to open the restaurant at their scheduled opening time. On a positive note, the kids really enjoyed the pool!

The parking lots were extremely slippery. This was concerning for our elderly family travelling with us. Staff were a little aggressive when a payment discrepancy occurred. Tried to eat breakfast in the morning but no staff showed up to open the restaurant at their scheduled opening time. On a positive note, the kids really enjoyed the pool!

Great

Great

Finding the condo and instructions to enter the building was confusing. Handicap parking is not clearly identified and was usually used by vehicles with out stickers. Entrance into condo was dark and needed some TLC but once arrived to the room it was a nice.

Finding the condo and instructions to enter the building was confusing. Handicap parking is not clearly identified and was usually used by vehicles with out stickers. Entrance into condo was dark and needed some TLC but once arrived to the room it was a nice.

The sheets were very stiff and itchy, very worn out place, very loud bedroom window. Awful bed/pillows

The sheets were very stiff and itchy, very worn out place, very loud bedroom window. Awful bed/pillows

The cleanliness of the place when we checked in was not good. The place had been poorly cleaned and it made for a terrible first impression. Then we found out the pool they advertised in the listing was in the Grand Rockies resort which is a totally different facility and we had to walk across the street to access it. When I informed the staff of the poor cleanliness they didn’t seem to really care and they said we could have a refund and leave if we wanted but it was later in the day so we decided to stay and asked for new pillow cases and sheets which they supplied us but we had to remake the bed and change the pillow cases ourselves. The robes they gave us also had holes and it kinda smelled like stale smoke in the suite as well. With so many great options in Canmore I don’t think I would stay here again.

The cleanliness of the place when we checked in was not good. The place had been poorly cleaned and it made for a terrible first impression. Then we found out the pool they advertised in the listing was in the Grand Rockies resort which is a totally different facility and we had to walk across the street to access it. When I informed the staff of the poor cleanliness they didn’t seem to really care and they said we could have a refund and leave if we wanted but it was later in the day so we decided to stay and asked for new pillow cases and sheets which they supplied us but we had to remake the bed and change the pillow cases ourselves. The robes they gave us also had holes and it kinda smelled like stale smoke in the suite as well. With so many great options in Canmore I don’t think I would stay here again.

When my family and I found a great room to rent the week before Christmas, we couldn't wait to arrive. When we did, the room was not even remotely close to what was advertised and pictured. We thought we were arriving to a modern, sleek, updated room with an island, in-suite laundry, something that we normally stay at. What we showed up to was a completely different room than what we had booked. The hotel staff assured us that this was the room hotels.com reserved for us, but not only did in not have in-suite laundry, it had no island, it was dated (by decades), it also had a dirty stained carpet. It was literally a completely different room than what I reserved. To add salt to the wound, the pull out didn't have sheets for our kids nor staff to retrieve some from since we checked in so late. We tried to find another hotel at 10pm at night but didn't have any luck as it was the week of Christmas and the Grande Rockies was also sold out. Since we had driven 2 hours to get here, going home was not an option. The entire experience was very upsetting and I would not recommend trusting this listing as it is completely false advertising and should be reviewed and updated immediately before others are duped like us.

When my family and I found a great room to rent the week before Christmas, we couldn't wait to arrive. When we did, the room was not even remotely close to what was advertised and pictured. We thought we were arriving to a modern, sleek, updated room with an island, in-suite laundry, something that we normally stay at. What we showed up to was a completely different room than what we had booked. The hotel staff assured us that this was the room hotels.com reserved for us, but not only did in not have in-suite laundry, it had no island, it was dated (by decades), it also had a dirty stained carpet. It was literally a completely different room than what I reserved. To add salt to the wound, the pull out didn't have sheets for our kids nor staff to retrieve some from since we checked in so late. We tried to find another hotel at 10pm at night but didn't have any luck as it was the week of Christmas and the Grande Rockies was also sold out. Since we had driven 2 hours to get here, going home was not an option. The entire experience was very upsetting and I would not recommend trusting this listing as it is completely false advertising and should be reviewed and updated immediately before others are duped like us.

I thought this would be an easy review but although the property was beautiful the beds were hard and pillows were bad.. We could hear weird HVAC and plumbing noises all night. No blinds on the windows where kids were sleeping. He had a fun stay but no one really got any sleep. The pool is actually in another related hotel and its super inconvenient to get there and get changed with 3 small kids. Change room is cramped. We thought we should have stayed in that hotel instead. That said, the pool was EXCELLENT and my kids LOVED IT. Swim outside hot tub and just really well kept. Pool saved it for sure but I wish we had better beds and better step up for sleeping considering we had a condo. Staff was lovely. Parking was weird. First come first serve so if you left at the wrong time you couldn't find any. Contractors had at least 4 or 5 stalls taken.

I thought this would be an easy review but although the property was beautiful the beds were hard and pillows were bad.. We could hear weird HVAC and plumbing noises all night. No blinds on the windows where kids were sleeping. He had a fun stay but no one really got any sleep. The pool is actually in another related hotel and its super inconvenient to get there and get changed with 3 small kids. Change room is cramped. We thought we should have stayed in that hotel instead. That said, the pool was EXCELLENT and my kids LOVED IT. Swim outside hot tub and just really well kept. Pool saved it for sure but I wish we had better beds and better step up for sleeping considering we had a condo. Staff was lovely. Parking was weird. First come first serve so if you left at the wrong time you couldn't find any. Contractors had at least 4 or 5 stalls taken.

The room was clean, definitely older. Gave off hints of previously being a smoking room. Room we received was different then in the picture. The pool was located in a separately building-not ideal for young children. Once at the pool the kids slide was so run down and rough it wasn’t fun to slide down. Our stay was overall good. Beside being disappointed in the age and style of our room things were clean.

The room was clean, definitely older. Gave off hints of previously being a smoking room. Room we received was different then in the picture. The pool was located in a separately building-not ideal for young children. Once at the pool the kids slide was so run down and rough it wasn’t fun to slide down. Our stay was overall good. Beside being disappointed in the age and style of our room things were clean.

Beautiful view, well equipped, very comfortable and mostly very quiet

Beautiful view, well equipped, very comfortable and mostly very quiet

View was gorgeous!!! Unit was very clean, spacious and comfortable. The kitchen had everything we needed and then some.

View was gorgeous!!! Unit was very clean, spacious and comfortable. The kitchen had everything we needed and then some.

Room had a great view and plenty of room for my family

Room had a great view and plenty of room for my family

We stayed in the apt style pet friendly rooms in the Annex building, the rooms Are a touch dated but were very spacious Would definitely stay again

We stayed in the apt style pet friendly rooms in the Annex building, the rooms Are a touch dated but were very spacious Would definitely stay again

Only stayed for 1 night . Tried to get earlier check in but couldn't, as they were still getting the room ready. Nice space and clean. The tv in main room would not change channels and sheets were a bit rough. But overall enjoyed the look of the suite and had an ok view of the mountains. Employees were extremely pleasant.

Only stayed for 1 night . Tried to get earlier check in but couldn't, as they were still getting the room ready. Nice space and clean. The tv in main room would not change channels and sheets were a bit rough. But overall enjoyed the look of the suite and had an ok view of the mountains. Employees were extremely pleasant.