I keep on transferring another room coz first room it has foul odor, 2nd room still smells bad and no window. Then i upgraded to the suit room with window. There & then i was able to rest

Housekeeping don’t do a good job. You tell them to clean your room and they just clean the parts that can be seen but when you look under the beds is oh so dirty. There are small cockroaches and eggs too

Only 2 things that made me rate it w/ 3, the pool & the local area wherein so close to different restaurants. The facility is outdated needs renovation, installation of elevator & electronic locks w/ working secondary lock, & clean & fix the air-conditioning systems..

First hotel that would not clean room,

The bedsheets have many holes, there were small bed bugs, there was no foot mat, the faucet of the sink is moving, shaking...never again will I book in this hotel!

The room was not cleaned properly, bed sheets itchy, the bathroom mouldy smelt of rising damp. Had to run the air con for 10mins with the door open prior to each entry. The entire room needs a good clean and there is insufficient natural light. We had some options for accommodation to make our stay here as short as possible. We used those...I was also sick twice from the breakfast meals served onsite. Never again.

Friendly staffs but beddings needs updating and beds debugging. Had bites from bed bugs and mosquitoes despite staff sraying insect spray upon pur request.

Lady at the reception desk must have thought we were soldiers from our gear and when she overheard that we had just driven into the city from Maguindanao province. She wasn't at all friendly or respectful while checking us in, and seemed irritated when I inquired about the breakfast service. The room was very small, the bathroom fixtures were old and a bit dingy. Overall, the place was minimally adequate for our purpose which was a place to stay after we missed our original flight.

The hotel is okay if you are just looking for a nice place to rest after a day tour in the city. It is also close to SM so you can buy anything you need within a walking distance. It could use some improvements but it is compensated of the staff's hospitality.

They dont know my reservation thru expedia as stated they dont have a record of my booking!!! Room is filty! Shower room poorly designed and very dirty .. Staff not accomodating and stated i have no reservation with them.. When i showed them my booking they said that they dont have available room as they are not aware of my booking .. I have to wait till 5 pm for the other 2 rooms i reserved!! As staff stated no room available & i have to wait for them to clean the room that was just vacated