Room was right next to the front door. I’d the hotel Head board was against the door to the entrance. Very noisey all night. People drinking outside the window Didn’t sleep much at all. People talking and shouting on and off all night when coming in. Door constantly banging shut,when people was coming in and out Deliveries at 7am right next to our window. The room was cold Toilet seat was broken on arrival Slide of when using first time. So had to toilet seat on. Was late at night to complain. As arrived late evening Just wanted to rest. However that didn’t happen. Tv remote didn’t work only on and off So couldn’t really watch tv The purpose of the visit was to have a relaxing weekend. We was booked for 2 nights Friday-Sunday However we checked out Saturday morning and didn’t want to return!

Room was right next to the front door. I’d the hotel Head board was against the door to the entrance. Very noisey all night. People drinking outside the window Didn’t sleep much at all. People talking and shouting on and off all night when coming in. Door constantly banging shut,when people was coming in and out Deliveries at 7am right next to our window. The room was cold Toilet seat was broken on arrival Slide of when using first time. So had to toilet seat on. Was late at night to complain. As arrived late evening Just wanted to rest. However that didn’t happen. Tv remote didn’t work only on and off So couldn’t really watch tv The purpose of the visit was to have a relaxing weekend. We was booked for 2 nights Friday-Sunday However we checked out Saturday morning and didn’t want to return!

Little bit scruffy needs a bit of tlc

Little bit scruffy needs a bit of tlc

TV was broken, no 5G signal and the WiFi literally dropped out every 30 seconds. Shower pressure was very poor and stayed warm for about 5 minutes before turning cooler again. Bed was uncomfortable. Staff were friendly and service was good.

TV was broken, no 5G signal and the WiFi literally dropped out every 30 seconds. Shower pressure was very poor and stayed warm for about 5 minutes before turning cooler again. Bed was uncomfortable. Staff were friendly and service was good.

Stayed here a number of times over the last couple of years but this year it really has gone downhill. Firstly they insist on taking your bank card from you and take a picture of the details before returning it. If you refuse they don’t let you stay. Secondly the room cleanliness has deteriorated. This first room I was giving someone had left present in the toilet (still there after 2 flushes). The second room looked a lot cleaner with hot chocolate and biscuits. Nice touch. I went to the bar and had one drink then back to my room for a hot chocolate. The cup was dirty. The receptionist was lovely and very apologetic stating that the toilet was down to a backflow problem (on the first floor?). The dirty cup was down to the housekeepers time in each room reduced? If the cleanliness of the room is this bad what is the kitchen like I wonder Lastly the WiFi is poor. Used to be ok

Stayed here a number of times over the last couple of years but this year it really has gone downhill. Firstly they insist on taking your bank card from you and take a picture of the details before returning it. If you refuse they don’t let you stay. Secondly the room cleanliness has deteriorated. This first room I was giving someone had left present in the toilet (still there after 2 flushes). The second room looked a lot cleaner with hot chocolate and biscuits. Nice touch. I went to the bar and had one drink then back to my room for a hot chocolate. The cup was dirty. The receptionist was lovely and very apologetic stating that the toilet was down to a backflow problem (on the first floor?). The dirty cup was down to the housekeepers time in each room reduced? If the cleanliness of the room is this bad what is the kitchen like I wonder Lastly the WiFi is poor. Used to be ok

In need of renovation, bed uncomfortable, could feel every spring! The window didn't close in one room and there was a torn carpet in other room. Breakfast was good. This hotel is a pretty average budget option.

In need of renovation, bed uncomfortable, could feel every spring! The window didn't close in one room and there was a torn carpet in other room. Breakfast was good. This hotel is a pretty average budget option.

Wifi was unable to reach my room and bed was uncomfortable. Staff were friendly and helpful but I wouldn't stay again.

Wifi was unable to reach my room and bed was uncomfortable. Staff were friendly and helpful but I wouldn't stay again.

The smell of damp in the room and strong smell of paint

The smell of damp in the room and strong smell of paint

We stayed here for our stop over from the NEC. The food was lovely in the restaurant however that cannot be said for the room. The room was very very cold with a small electric wall heater. We did get moved to an alternative room,that was just as cold and ended up with an oil heater as extra just to heat a small family room. In the new room the shower trim had fallen off and was lying on the floor. Whilst we enjoyed the bar/restaurant we would not be returning to stay at this hotel again.

We stayed here for our stop over from the NEC. The food was lovely in the restaurant however that cannot be said for the room. The room was very very cold with a small electric wall heater. We did get moved to an alternative room,that was just as cold and ended up with an oil heater as extra just to heat a small family room. In the new room the shower trim had fallen off and was lying on the floor. Whilst we enjoyed the bar/restaurant we would not be returning to stay at this hotel again.

Hotel staff need to smile now and again, all the staff looked like they really didn’t want to be there. A good morning and a smile will go a long way. The Hotel looks very tired, paint coming off the walls and generally run down. The stair wells going upstairs stunk of cigarette smoke and the upstairs hall smelt of weed. The location is good and stunning views from the rear of the Hotel.

Hotel staff need to smile now and again, all the staff looked like they really didn’t want to be there. A good morning and a smile will go a long way. The Hotel looks very tired, paint coming off the walls and generally run down. The stair wells going upstairs stunk of cigarette smoke and the upstairs hall smelt of weed. The location is good and stunning views from the rear of the Hotel.

Great staff, food good, lovely location

Staff friendly and helpful. Very good value for the facilities. A little tired in places but effort has been made to present as well as possible and clean. Restaurant had a good atmosphere and staff provided good friendly service. Sat and relaxed in front of fire after our meal and it was a pleasant and enjoyable experience. Overall - excellent value. Receptionist most helpful and friendly too.

Staff friendly and helpful. Very good value for the facilities. A little tired in places but effort has been made to present as well as possible and clean. Restaurant had a good atmosphere and staff provided good friendly service. Sat and relaxed in front of fire after our meal and it was a pleasant and enjoyable experience. Overall - excellent value. Receptionist most helpful and friendly too.

Pleasant lobby with nice smelling candle, nice room, very nice bar and restaurant

Looking very tired, room 326 had a tiny electric radiator and Tuesday on arrival was freezing cold and radiator couldnt warm room up. Complained and a portable electrical radiator was provided which helped.

Pleasant lobby with nice smelling candle, nice room, very nice bar and restaurant

Looking very tired, room 326 had a tiny electric radiator and Tuesday on arrival was freezing cold and radiator couldnt warm room up. Complained and a portable electrical radiator was provided which helped.

People being warned of potential vehicle content theft as shows on at NEC Lots cctv but ………

People being warned of potential vehicle content theft as shows on at NEC Lots cctv but ………

Very dated with poor maintenance - damp walls in corridor and curtains hanging off at both ends in room - bed comfy but definitely can see why this was cheap compared to others in the area

Very dated with poor maintenance - damp walls in corridor and curtains hanging off at both ends in room - bed comfy but definitely can see why this was cheap compared to others in the area

Great place to stay - clean, comfortable & with a pub too !! Food I thought was expensive, so just had a few beers. Will stay again if I need to stay in the area again👍

Great place to stay - clean, comfortable & with a pub too !! Food I thought was expensive, so just had a few beers. Will stay again if I need to stay in the area again👍

Very conveniently located for NEC. Fairly comfortable. Food very average. Car parking very good and close to pub and other eateries. Could do with new carpets in some areas.