food good but pricey and breakfast not included

first night front desk clerk

Location is excellent Breakfast is delicious the buffet

I did not like the idea of the breakfast was not included in the price

We had 2 cancelled flights to Japan. the first night we stayed a few doors away from Hilton Garden inn…. this night we chose to stay Hilton Garden Inn and the difference was superb. the cheerfulness of the place. the room lighting was great. the tv very nice. the beds comfy. the staff great. this hotel has a bar and restaurant. Also a little convenience area to buy snacks and drinks and beers. the location was within walking distance to a liquor store and another bar restaurant. being stranded for 2 days in Romulus without a car we learned the area surrounding our hotel.

nothing we were glad we could stay here.

Breakfast was good but they charged ten dollars and on booking.com it was included including in price of the room.

Free breakfast.

The brunette lady working the breakfast area was very helpful. She was the kindest employee at your hotel and helped very much with explaining the voucher. The front desk never gave me my voucher when I checked in

My first impression of your hotel was that the staff behind the desk was very rude. Your rooms are not low in price, and with how stressful things have been for people with kids, without power, you'd think the staff would be a bit more welcoming. I walked to the desk and waited patiently because the only person currently at the desk was a younger black lady with straight, shoulder-length hair. She was at the desk both days we stayed at your hotel. I tried to be understanding because the phone was ringing, but the least she could have done was look at me. No one looked at me. No one said hello, please wait a moment. No one even acknowledged me. I kept waiting at least 5 minutes and then an older lady ( I think Kathy) came to the desk. As soon as she showed up, the other lady previously mentioned went to the back and didn't show up again for at least a few minutes. Still no acknowledgment of me waiting there. The older lady began doing something on the computer, and after another few minutes of no one even looking at me, she finally looked up and asked if anyone had helped me. I responded with "no. No one has even said hi to me." She responded with I'm so sorry and then began to help me, but as soon as the younger lady who went to the back heard me say no one even said hi to me, she ran back to the desk and apologized and said she's been very busy. To me, that is extremely offensive, and it honestly felt like she was ignoring me for a reason. Even if you're "busy" and your phone is ringing, you still find time to at least make eye contact or say I'll be with you in a moment. It is her job to be welcoming, despite how busy she feels she is. If you can't at least say hello to a paying customer, then don't be working the front desk. It would have been fine with me if she acknowledged me and explained it would be a moment, but the complete lack of respect to a paying customer is unacceptable.

Very clean and great staff

The hot tub didn’t work

very clean, well equipped with everything you would need.

noisy with jets flying overhead, but that’s to be expected with an airport hotel

The room was very clean, quiet and comfortable..

I was disappointed because I called before I booked my room and ask if the restaurant was open for breakfast, lunch and dinner and I was told yes..then when I checked in I was told it was only open for breakfast and dinner. So I kinda felt I was lied to just so I would book there for the weekend.

Rooms and lobby were very clean. Location was only minutes from the airport. Snacks and travel items available in the lobby for purchase. As someone who likes to plane spot we were very happy on the top floor. However, if you are sensitive to noise you may want to be further into the hotel as the top floor is NOT quiet or protected from the noise of the planes.

Staff had difficulty with our reservation and insisted it was for the Hampton inn next door. When they finally found the reservation we were given our keys (which they did not check my ID) but we’re offered no instructions to any of the amenities offered by the hotel.

Clean quiet room

Some plates and spoons at breakfast still had food on them even though they were in the clean pile.

Airport accessibility

Restaurant hours

The breakfast was excellent

The bed could’ve been more comfortable