the staff was amazing and the courtyard is gorgeous! I am from New Orleans but currently live out of state. My husband and I got married in the French quarter and chose to have our family and wedding party stay here. The staff was beyond accommodating and helped me show my friends and family from the PNW a great time in my home city!

Asked for a room switch and was accommodated despite the busy season, staff was super helpful moving our bags and getting the new room ready. Stepped out for dinner and came back, new room was ready and perfect

location

unpleasant check in experience

Great location, staff was friendly and extremely helpful.

The staff , the location and the hotel

That you do not advertise that the kitchen is closed on certain days of the week ! That I couldn’t get the breakfast for the breakfast rate I paid for , that the staff told me there was no food Why don’t you say it on the website ? Even further BOOKING.COM why don’t you say it on your travel site - your own booking site? With kids and being in the French quarter it’s hard to find food period Now if there’s no room service and the children are hungry ? I think you should be more informative as should they , however I booked with you ! Tell me what I’m getting into so I plan accordingly,

The bed was really comfortable. The balcony was nice. The beignets were better then Cafe De Monde.

Felt like a normal room. It was a connected room.

Location

Doesn’t live up to the quality of other W hotels round the world. The hotel looked old, despite being new. The rooms were dingy. The breakfast options were almost non-existent. The outside area is disappointing (the pictures make it look much better than it is). Finally it is extremely expensive for what it is - very poor value for money.

great location, clean rooms and friendly staff

The bathroom had a weird frosted glass door, which led directly into the bedroom; not great when sharing with friends.