Location and price were acceptable.

Arrived to the property and they did not have power. After driving 12 hours through a snow storm (from Northern Michigan), Figured it would be back on by the next day so we did not change our reservation. The next day my daughter had a volleyball tournament all day. We returned at 10:30 pm to discover that the power was still not restored. EVERY other business and hotel around them had power. This is a Holiday Inn…not some small motel. They don’t have a generator? So my daughter plays volleyball for 9 hours and can’t take a warm shower? Unacceptable. They offered me a refund with no penalty but they will have to call me to handle that later of course (ya don’t say…) we ended up leaving and this led to us not finding a room until 2 HOURS later so my daughter could shower. This ONE incident ruined my entire trip. We literally left a day early and I will NEVER rent a Holiday Inn room again. All the money you charge and you can’t afford a generator like EVERY other hotel in that area? Take better care of your customers. I was told I would receive a call about a refund….still WAITING ON DAY 11!!!!!

Breakfast was ok the lady was nice and the kitchen was vary clean

That we had to walk sting the building because none of the exit work and had to go to the third or second floor just to get ice because the first floor ones was all broke

clean and the staff was very friendly and accommodating

pillows were less than comfortable and I forgot to bring mine from home

I was excited about the free breakfast but it was cold.

The staff was extremely rude, I’ve never been treated so bad at a Holiday Inn. I’ve been staying in Holiday inns all my life I will never agin stay at a express.

The location is great off the expressway.

The temperature in the room tops at 74. When you're on medication that keeps you cold this wasn't great. However the extra blankets did the trick.

Very nice hotel. Bed was comfortable. Really good breakfast.

n/a

The location was on top of a hill with views of Louisville.The staff were extremly helpful and always greeted with a smile.

The staff did a great job. Very friendly and responsive. We had a small issue with our room. It was taken care of promptly. It was clean, close to restaurants, and close to stores.

We were in town for the Louder Than Life festival this passed weekend and we had a wonderful stay at this location - the manager and staff were friendly and put up well with my group that went along. The breakfast here was by far the best I've had at any hotel in my life - the turkey sausage patties were amazing, chobani yogurt, big blueberry bagels. So many options. The venue was at the expo, so it was about a 20 minute/half-hour drive.

The pool was absolutely freezing! And it was closed during the time of the festival (I understand probably due to covid regulations)

The hotel was modern and clean. The staff that I spoke with were all very nice. I was very impressed with the breakfast. I have dietary restrictions and the breakfast had egg white and veggie omelettes and turkey sausages which was thoroughly impressive. I had several friends staying at the same hotel and they all thought the breakfast was outstanding. The bed was comfortable and the room was well appointed. I will definitely stay here again.

My room was very close to the pool and it was notably more humid than my friends' rooms. It made things all a little damp and if I brought in anything wet, it stayed that way.

Location is great for family.

I requested close to elevator or door for a person with disability. After we changed to 1st floor near the door everything was fine.

The Breakfast Was Good With So Many Options

VERY CLEAN!!!

room was really nice. clean and close to stores and restaurants

pool was closed. we booked there because of indoor pool. we had 4 kids with us on a spring break trip for them. there was a metal piece on the box spring we were unaware of and my youngest grandson cut his leg on it and had to get stitches

area and the bed was comfortable

hand written sign that the pool was broken the only reason we booked it

Location was great and close to things. Room was spacious and clean, the bed was comfortable.

It's not a big deal, but the towels were very old and worn. It's just not something I typically see at a hotel. The price was a little high.