The location was perfect. We were able to walk to everything we wanted to visit. The rooftop bar and grill was a great location to relax and take advantage of the view. The staff was wonderful, even secured us a last minute reservation to the restaurant! The "turn-down" service was an added bonus!

The fruit flies in our room were a little annoying.

Very convenient to the historic areas.

I thought the price was too high !

Room was serviced by staff nicely. Shower pressure was fantastic. The entrance, restaurant, and decor are very nicely done for that Charleston charm.

I'm not much of a complainer, but for a 4-star-class hotel, there were a few issues that were inconsistent with this class. The strong chlorine smell on the fourth floor lobby every day was noxious; (I assume it was related to chlorinating the rooftop pool on the rooftop above). Fortunately, it didn't make its way into our room a few doors down the hallway. On the flip side, the room had a mustiness to it. I assume seaside buildings are going to have some humidity issues, but we were surprised how hard it was to get rid of the mustiness. Although it had been cold all day, we ran the HVAC a bit to reduce the smell. Brass fixtures in the bathroom are showing age (blue patina from the chlorinated water). The hotel does not serve breakfast. They do serve pastries, muffins, coffee, and hot tea in the seating areas on the various floors in front of the elevators. A disappointment for a hotel with such a beautiful, classy restaurant. Only other thing "off" for our stay: we were surprised one evening by a doorbell ring indicating "room service." We had not ordered room service. I went to the door and looked through the peephole and saw an appropriately dressed attendant, but I could see no food (it was possibly off to the side though). I told him through the door we didn't order room service, and he apologized and scrambled off. This is a well-publicized threat in some tourist destinations, where people rob guests while impersonating room service. I did not think was the case here but was concerned about a potential mischarge to my room and wanted to report it to Guest Services just in case. When they picked up, I explained the incident and asked if she could verify if there were any extraneous charges to my room. She paused 1-2 seconds and hung up. (!!?!) I redialed and asked again. She said she couldn't see new room service charges on her terminal, but she could go ask the staff. Said she knew who it probably was.

The service was great!

Too old for us, no balcony. No mini fridge.

The entire place, location, staff were excellent.

The receptionists at the restaurant were rude and dismissive for our asking about reservations, resulting in our never dinning there.

perfect location! luxurious room with every amenity.

I could have used a mini fridge

It was clean and complementary floor pastries and coffee. Great customer service. Friendly and accommodating staff. Location!

Cost of overnight parking.

Everything!