I like that it was near the convention I was going to.

The service was awful and I’ve stayed at other courtyards and it seems to be the trend. They lady at the front desk made me call you guys to get the merchant card number then realized the reason it wasn’t going through is because she put the wrong amount in. It was very embarrassing.

it was across from airport

the mattress dinked in the middle we kept rolling in it body ache neck hurt’s uncomfortable

Asked David to call me and never responded. Customer service was a 0 out of 100

Customer service

They didn't honor Booking reservations. They sold my room, and left me hanging at midnight in the cold. They didn't care and do anything to fix it. Meanwhile, I saw other clients arriving after me, that were given room keys. The worse experience. Marc, who said was the manager, was disrespectful and even discriminatory. I would never go to that hotel again I do not recommend it for anyone.

The location was good, the hotel is quiet

The bed and pillows are very uncomfortable. We didn't sleep much

When I called to confirm our reservations the lady I talked to was exceptionally friendly and helpful. She apologized for the wrong information, I was given earlier, about a late night pick up. We chatted a bit and she said she might be on duty when we arrived. Sure enough, she was, and checked us in. She made us feel like old friends. Check in was wonderful. I wish I could remember her name, but I can't.

We arrived on our plane late, it was after 10 pm. Before I made my plane reservation I had called the hotel and ask if there was a pick up service that late. The man I talked to said yes, even that late. When I called to confirm our reservations, just before leaving for Tennessee, the lady I spoke to said that pick up stopped at 9 pm, so we had to take a taxi the one mile to the hotel. I was led to believe there would be a free breakfast. There was none. If I wanted to buy something there was a fancy cook cooking food at very expensive prices. After checkout my nephew took us to a fast food establishment.

Very nice facilities, on-site mini-Starbucks.

WiFi was atrocious everywhere. Solid signal, but horrendous speeds. Unable to hold a simple Zoom with video, sites loaded slowly. Entire family has the same experience. We wound up switching WiFi off and just using cellular (Verizon) and it astonishingly faster.

When getting there the restaurant was not open well we have a snack room

Restaurant open and a better shuttle