Walking in the door I went to Reception and an employee named APRIL reached out to help me immediately. I was early for my king bed reservation, yet she offered me a beautiful room, 1049 on the 10th floor with 2 Queen beds and lovely bathroom. I had no view and did not care. I had been traveling and staying in sub par hotels and my 3 days/Nights at JW Marriott Chicago was a delight! BTW, April found my Bonvoy credentials which I was unable to unearth though I called several times and was left hanging without the correct password/numericals. Because of April at Reception, Im going back to other recent Marriott stays and getting my Bonvoy points. I headed to the SPA, as I had made an appointment while on the plane. Anna gave me a gel manicure that looks like it was just finished and it was a week ago. I also had a massage with Christina, at the last minute before I left down and it was excellent. One morning I was rushed and had breakfast in my room which appeared within 20 minutes. It was hot, the eggs were delicious and just what I ordered and the coffee was very good. My room was refreshed every day which has not been the case at many hotels since COVID.

A waiter in the lounge took my order for a sandwich. I tipped him very well, though the gratuity was included and he did not mention that. He also did not seem to care that I mentioned I was in a hurry and I had to ask him to please check on my order. Only employee during my time that was not helpful, in any way. One of the lamps in my room did not work. That may be on me for not mentioning it.

Close to Union Station, 10 min walk. Close to the Art Institute of Chicago and Millenium Park. Good location to other attractions

No comment

Safety Concerns Hygiene Issues Lack of Security Response

Posizione ottimale e servizi di livello.

Camere rumorose e un pò datate.

No tea coffee poor

Cleanliness, architecture, atmosphere

The parking

Everything was great, room service was a bonus, excellent location and facilities.