Clean and modern

Nothing

Location

The staff wasn't very helpful. I was cheated out of 325 due to the desk associate telling.me the wrong room. I had 1 room for one night and 2 other rooms for 2 nights. When I checked out they didn't tell me that the room was for 2 nights and my.guest got locked out of their room because it was for 1 night and it cast me another 325 to rent the room foe the night when I had another room that was empty. Someone from management needs to call me.

Lobby has outdated furniture and not clean

Good location lots to do in the area.

There was some confusion on one of the rooms and I had to spend an extra 325 dollars because your staff member told me the wrong room number on the room for one night. I had 3 rooms. 1 for one night and 2 for two nights and when I checked out Noone told me that the room was reserved for two nights and my guest were locked out of their room and I had to pay 325 just so they could sleep that night because the room numbers were messed up and the staff was no help in resolving. The only fix was to charge me for another night when I had a room empty that was paid for. I feel like if I don't get reimbursed for that room I will never stay with this group again. Thanks to your staff my trip was very stressful for me and my guest and we come to Chicago 3 or 4 times a year to visit family.

The beds were super comfy, and the shuttle service to the airport was great.

The staff were rude and made it feel like an inconvenience to them when you asked a question. The rooms are a little outdated. If you’re staying here as an overnight before the airport, beware, the TVs don’t have the best channels.

had starbucks

smelled awful

Hotel was great, typical Marriot.

TheStaff was horrible. Front desk clerk was extremely rude & not friedndly. I will not visit that Marriot location again because of how she treated us.

Nothing

The service was nasty and there was false advertising on the beds in the rooms.The lady keep saying that was nothing she could do for us we had to take what ever she give us. I was willing to up grade my room. It took for a men to help us and get me a roll away bed.

The staff

The room could have been cleaned a lot better I had to clean toilet my self and had to request cleaning staff to clean the vent it was full of dust and right over the bathroom sink were teeth are brushed and have allergies immediately began to sneeze and eye run the very second I walked in the room.

Very clean rooms and lobby. Staff was friendly and helpful. Starbucks in hotel open from 5-5. TGI Fridays in the parking lot, Culver’s across the street, and more food just down the block. The free shuttle was also a great help.

The tv was small, and picture quality wasn’t great. I didn’t see the option to stream your own subscriptions ie Netflix, Disney +, which is great when traveling with kids like I was.

I loved the hotel decor, lobby, staff, pool. Overall I think it was a good hotel i would have given them a 10.

Well my room was not as clean as it should have been, no trash bags available, tissue box had no tissue/ dusty, broken tub stopper,broken decor mirror, bed had a stain on the top cover ,bathroom light 3 out of 4 was working& the elevator wasn't working for a few hours had too wait a long time.

How clean it was, especially the bed,and bathroom

was clean and comfortable

It is close to everything plus they have people who speak Spanish