I was double billed. Paid booking and required to pay at hotel. At first clerk did not want to honor reservation through booking.com. Then charged extra for pet and surcharge for two beds. I want my money back from booking.com

See above

Gentleman that checked me in allowed for room change.. Accidentally ordered smoking when it was meant to be non. Older building and room but large and clean. Bed was comfy. Small table to eat at.

N/A

The property is dated the bed was great the towels not so much large room quite and you are in a small town in far west Texas there is no Ritz Carleton within 200 miles. The price was great and we had a good nights rest.

quiet

baseboard stained faucet loose

Location good, on main street, easy to access, good parking. Lawn and access to back of property through a gate to walk dogs. Allowed pets, though at high fees graded by pet weight. The staff was generous, though, as my pets are on the borderline of their weight categories and they charged me the lesser amount.

Refrigerator made intolerable noise, so we had to unplug. Reported to management the next day. Pet fees high, amounting to an extra 50% of already-above-normal room cost.

Big 2-queen room, well equipped with all the usual stuff--fridge, coffee maker, microwave. Very clean.

Mismatched office chair would not go under desk, which was immediately inside the room door so partially blocking the entrance. Bathtub drain would not seal, so had to run water in tub continuously to maintain bath level. Bedspread had strong perfumy smell, unlike the sheets, so it must have been washed separately and in smelly detergent or softener. I had to remove it from the bed to sleep.

Breakfast was cancelled due to COVID.

This facility is very dated. Small improvements like replacing the caulking around the tub that now has mildew would go a long way. That being said, the bed was super comfortable and very clean. I had an awesome sleep, waking up totally refreshed.

the bedding was clean and the sink and tub were clean. the mattress was good.

The walls, baseboards and door frames were dirty and dusty. There was a stain on the side of the boxspring. The carpet was old and sticky.

Had nothing

Hotel advertised pet friendly. Didn't expect $25. Fee. I had my own portable crate for dog. I have a small dog. We had been driving all day. If it wasn't so late we would 'be gone elsewhere. DIDN'T LIKE THE SURPRISE FEE. Clock is too far to see frm Bed. Had to get out of Bed. We should be refunded the fee for Dog because we weren't told at time of booking.

Great price for a quick stay. Pet friendly and accommodating to large dogs.

Comfort. Safety, convenience.

The lobby entrance was sparking clean and the check attendant kind and helpful. the room was adequate and served our needs for the night.

It was in Van Horn, a town which time has left behind.

Not much. Parking lot was well marked

As a quick glance room looked clean but as I looked more it was filthy

Clean older type motel but had everything we needed for a rest in a road trip

Old property tv didn’t work properly needs renovation badly

The hotel is alright for the money.

N/A