The area was good, because it is close to the mall, restaurants, movie theater and the stadium.

The original room we were given was not clean and we were offered another room, it was a little better so we decided to stay. Outside areas of the property were not so clean. Checking out was not good either.

Very affordable for the location. EXTREMELY friendly staff.

The location was great.

Didn't know we would have to book ahead before we stopped. Found them randomly, because we didn't know what town we would spend the night. We arrived after 11 and had to book through you. The young man at the front desk said after 11 it had to be booked and paid online. He went to check the room before we carried our luggage upstairs. He said if we had any problems to call him on the house phone. Dial zero. There was no dial tone. There was no workings of the phone. The smoke alarm was beeping like its battery was out. As we carried our luggage upstairs we could hear people having a very loud argument. Oh, paid for a queen bed, it was a double. So, we carried out luggage back downstairs and back in the car to move. Not a great start. I carried the useless phone back down to the check in counter. He apologized and went to check out two other rooms for us before he took us there. This room was on first floor, had a working phone and no beeping smoke alarm. No arguing guests, but still not a queen bed. The room was as clean as it could have been for the shape it was in. The entire place is in sad shape. It was our first stay at an Extended Stay America Suites and will be our last.

The restaurants and the location.

The unprofessional, underhanded, evil, wicked ways of the leadership and certain Co-workers here. Extended Stay in America as a whole is terrible with how they do their business and the pricing for quality of these rooms are definitely not worth it at all.

Room was very dirty, things left from previous guests, no hot water, thermostat didn't work, microwave made sparks fly everywhere, no plates or utensils despite it being an extended stay, bathtub drain was broken and laying on the side when I entered the room, people smoking marijuana in the room next to me and in front of my room causing me to have asthma attacks (despite both of them being non smoking rooms), car alarms woke me up every night, people were hanging out in the halls and parking lots all night, people with non handicap cars were parked in the handicap spots the entire duration of my stay, no one came during my entire duration to clean or even change the towels, the pillowcases were very dirty so I had to buy my own, and 'customer service' from Clark at the front desk was HORRIBLE. I left this hotel days before I was supposed to. I would rather sleep in my car.

Horrible not clean at all bugs in the beds it smells like bouncy that ass in there! Never again!!!

Location

Money

Great stay for quick overnight. Short walk to The Battery and Truist Park! Staff was very kind and accommodating!