location, cleanliness

There was no hot water during the entire stay and no chance of contact with the people in charge outside the working hours (10am-2pm). Instructions manual for the guests only in German.

Lovely location across from square, easy walking to transport and many good restaurants. Very comfortable bed, plenty of towels and kitchen items as needed. Enjoyed the balcony.

Location, the apartment is suitable for a family with a baby and has all the necessary amenities and coffee. :)

As we were travelling by car from abroad, it would have helped to know that the apartment is located in the low emmissiom area which in order to enter requires the green pass (sticker) for your car. We were lucky to arrive on Friday evening so we were able to drive and buy it the next day in one of the designated car services. To avoid some stress, pleaseprepare yourself in advance as you can order it a month before your trip to Berlin.

I liked the spacious rooms and the cleanliness. The location is good too. Our apartment was facing the yard, so it was super quiet, and at the same time there is a nice shopping area nearby. Also plenty of cafes. As we were staying with kids, I really needes at least a small kitchen, so this worked out good for me. In general I think it turned out to be a great option for such kind of trip.

Despite a little inconvenince in the beginning (the machine that despenses the keys didnt work properly and gave us just the garage key, and the room key got stuck there), I liked the place and would have chosen it again. Especially if you are travelling with the family.

Great location, spacious, clean, comfortable appartment. Handy to explore Berlin, U bahn, S bahn and buses nearby. Walkable distance to Charlottenburg Scloss, Bikin Mall, lovely cafes and restsurants within walking distance.

N/a

It is a pleasant aparthotel in the calm part of Berlin. The apartment is spacious and well equipped for an extended stay. The beds are comfortable. There is a laundry room downstairs with both washing and drying machines. The vicinity is excellent, with a shopping street and many restaurants nearby. Also, there is a street fairy every Saturday near the building.

Communication is not easy. First, the announcement has a 'pay at property' option, but they start charging in advance. My bank did not allow the payment, and the first booking was cancelled. I had to rebook. Second, an additional deposit was requested compared to the price at booking.com. Third, they wrote quite an offensive message. I was travelling with an adult child that I marked as two adult travellers in one booking and an adult with an adult child in the other. The hotel staff likely decided I was travelling with an adult and a child. They provided additional linen. But I got the following message "In your arrival information, everything is clearly stated from arrival and departure, and if you are more than one person, you must report this at least one day in advance. We have booked your child for this. Therefore we ask you to remain polite and not to insult us in your language". There were only two persons in the apartment (as booked), I did not ask for anything additional, and I did not insult them in any language when communicating with them. Therefore, I consider this message rude and unjustified. To be balanced, I had excellent communication with some of their personnel during the stay. I think they have different shifts, and you may be lucky or not.

Lovely big rooms with plenty of space and living area. Brilliant location as it is close to U Bahn and S Bahn stations making it easy to get to attractions. The rooms were very clean.

The rooms are very spacious. The bed is so comfortable. The kitchen is well kitted out with utensils. Great location as there is train stations very near by. The rooms were spotless!

I couldnt fault the place.

Location, space in appartment and design. All perfect. Cafe downstairs, next to the place is amazing and I recommend to try. Great selection.

All perfect. Pay attention to the check in times only. No place to leave the luggage in case you are earlier.

We liked the restaurants amd shops nearby. Also the public transport .

Comfortable bed, clean, spacious for a studio.

Reception is open from 10.00 to 14.00. Check out is at 11.00. I hoped to leave my suitcase at the reception until 14.00 but this was not possible.

Reception could be open more time

All

Located in a nice neigbourhood

Apartment is functional but lacks atmosphere. After two weeks, the deposit is still not refunded

I liked the apartment itself which was bright and welcoming, lots of light and a pleasant street view. I liked the very comfortable bed and bed linens and useful table and lighting. I liked that there was a sofa although not a comfortable one, but better than no relaxed seating at all. I liked the heated bathroom floor. I liked the Nespresso machine and microwave availability and the fact there were plenty of coffee pods to make coffee every morning. Decent amount of pots and pans and utensils for cooking. Reasonably well equipped apartment. The staff was helpful with internet difficulties I had and responsive by phone when I had trouble finding my email with checkin information.

THere were several aspects of the apartment that were unsafe. THis includes the lack of a safety bar in the shower and the placement of the microwave above the kitchen cabinets where you have to stand on a chair to use it. You need a stepstool at the very least to make that safe and none was available. I didn't appreciate the extra mattress stuffed in the closet that kept falling out and was in the way the entire time I was there, preventing me from using the closet to hang up my clothes. THere was nowhere to sit comfortably and read a book because the sofa reclined too much to be comfortable - if these safety and comfort issues were improved the apartment would be perfect.

Excellent location near Deutche Oper Berlin, could walk there in 5min. Non smoking establishment. The windows could be opened, fresh air especially during the night is important. Bed ok. Quiet and nice area. Twice a week local market acros the street. Rewe supermarket nearby.

We took the apartment to stay away from the crowds. Had all the meals there. The size of the apartment was fine for two for one week. Even the tiny kitchenette would have been ok if it had been better organized. The microwave oven was placed on top of the cupboard where it was impossible for me (165cm tall) to use. The only storage place for cooking utensils (extremely limited amount, cutting knives dull and of no use) and possible food stuffs was there, too, if you do not count the "book shelf" where they had placed different glasses, toaster, two different coffee makers and a hot water boiler (which did not boil the water hot!). There was only one big garbage pail even if outside of the building there were containers for recycling. The sad thing is that there was ample space next to the kitchenette area to organize all this. We had the feeling that the keepers simply did not care. Free toiletries announced included hand wash and body wash; not digne of an establishment saying to have 4 stars. Only one pillow, no choice. Reading light on one side of the bed only. WiFi not good, had to use our own connections. Not very service minded: checking out we asked the person at the reception to call a taxi for us. "Calling a taxi for our clients is not included in our service plan." was his answer; finally he called the taxi for us, though.

very nice and clean

pillows were bad

Location perfect as ten minutes from Deutsche Oper house, but of course it depends what you are looking for. Quiet and comfortable.

Nobody cleaned the room despite hanging up a Please clean notice. Kitchen is very cramped and inadequately equipped.