Muy buena atención ! está muy bonito el lugar !! y gran ubicación! para niños está bien porque tienen espacios para conocer dentro del hotel

Su ubicación El servicio de mantenimiento que nos ayudó con alguna deficiencia.

El baño muy pequeño e incómodo. Las puertas tenían ventanas traslúcidas que por la noche dejaban pasar la luz Las instalaciones necesitan reformas y pinturas

Excelente ubicación y muy bonito edificio antiguo.

La ubicacion es excelente a dos cuadras del zocalo y la catedral , el servicio del personal del hotel excepcional , Belen de recepcion estuvo al pendiente de mis tours y se porto muy amable durante mi estancia. El hotel es hermoso con una arquitectura espectacular con amplios espacios para descansar.

Great hotel. Wonderful staff

Nothing

Excellent location, food was excellent, especially breakfast, friendly staff, they gave us suggestions of places to visit, overall a great experience

The weather, a little bit hot

The historical building

My room didn’t have windows

Location is great - just a short 5 minute walk to the main plaza. The hotel is in a converted monastery with arches and little plazas throughout. Plenty of places to sit and have a drink, relax and meet with friends.

Great location, Lovely hotel!!

quiet, private, close to everything. beautiful city, lots of history.

everything was perfect

location, historic nature, staff

shower head was old and not very functional while the rest of the bathroom was very nicely updated

Historic nature of the hotel.

Prices were high at the restaurant.

character, value and comfort

room location was somewhat disappointing due to other events the hotel was hosting at the time

Everything worked in the room. A/C worked well. The ambience. The staff. The location. The food. The price.

Insufficient lighting in our room. Insufficient wall plugs. I thought I signed up for a queen bed but got a double.

the beautiful building

The hotel is beautiful, has a great location and is clean.

I booked 3 rooms all with queen beds and when we checked in we were told that they don't have queen beds in the hotel so we had no choice but to accept the rooms that we were offered at the time. The information you have on the booking app is incorrect, you need to correct this issue on the app as we expected to have queen beds in all rooms. In addition, in one of the rooms we did not have hot water, we tried to call reception and the phone did not work either.