I liked the location: it is excellent. I also liked the fact that the receptionist immediately agreed to change the room because the one we got from her was a) just under the restaurant and was extremely loud; b) was so smelly (the cleaning personnel was using chlorine-based solutions and the smell was like in a public bathroom) that one could not stay there more than a minute. The new room we got was much cheaper than the one we payed for. After some discussion and contact with booking.com we will be refunded.

The receptionist didn't explain us well how to get to the hotel. A superior rom we got - was too loud and smelly. The new room we got was also loud and below the price we paid. The facilities in the room were below the normal for the 4 - stars hotel. The breakfast was another moment of unpleasant surprise - the food was presented and arranged in such an unattractive way that one had no wish too touch it. The terrace was full of birds who freely participated in the breakfast

location

the weather was so hot and the ac is not working!!!

Fab location, right in the middle so great views. lovely breakfast and staff were very helpful.

They didnt had pancakes for kids. No fried eggs, no omlet. I could hear how neighbours flush water

Breakfast

location

mattress not comfortable, we were on the forth floor and the noise from the restaurant above was excessive, continued until 10pm and started again at 6am despite the fact that the rooms are supposed to be soundproofed.

Great location, comfy to tour around town, beautiful hotel, front of Christmas market

In toilet can hear all the sound of another room

Tha location.

The pool opened very late, at 11. It would have been nice to be able to go ofr a morning swim.

No owned parking place and it was not easy to upload / load the luggages from the car.

The location is perfect: smack in the middle of Riva, close to everything. The rooms are well designed and well kept. The pool is small but functional (i.e. you can sit and soak in it). There is secure parking for bikes

This is not a "grand" hotel, but a pretty regular one in a privileged location. The rooms are nothing special, service is standard. The pool is decorative but fine, but the biggest disappointment is besides breakfast, there is zero service for guests in the terrace: no coffee, no drinks, nothing. Imagine going to the "grand hotel" in Riva and having to bring your own beer from the store at the corner...

amazing location. vintage feel! Amazing views for breakfast and cute rooftop pool. very clean room. The woman on the desk on last day so helpful (sorry should have taken name but she has short hair and glasses!)

The view from the room was amazing and the staff were very friendly and helpful.

Breakfast was generally good with a nice selection of pastries and cakes, however the juice served was not fresh.

location

the bathroom door did not close all the way. No privacy. very poor design. Breakfast was weak. Poor options and old food. Not at all up to par to Italy standards.

Location

Beds are not that comfortable

Location is perfect. We had great balcony with view to the square. Breakfast very good. Swimming pool amazing. Restaurant in the hotel was very good as well.

No real door on the bathroom. Just kind of glass slide door. No privacy, no possibility to turn on any air changer that would work efficiently. We used our airfreshener.

The location is very good with a fantastic roof terrace.

The are too few electric outlets. We could barely charge our devices.

Location of the hotel is great.

Very friendly personal, clean and located right in the center, close to the lake. Very good breakfast.