Das Zimmer ganz sauber und das Personal war nett und das Frühstück war auch gut. Das Parkhaus kostet auch 5€. Das wichtigste was man braucht gibt es in dem Zimmer.

Das Zimmer zu klein

Very well located, a few minutes walk from nice shopping area and good restaurants.

Rooms need maintenance, our toilet and safe weren’t working, the room is extremely small

Espaço físico e cama

Limpeza. O pé ficava preto embaixo

Localização e café da manhã

Temperatura alta no hall de entrada

Localização excelente, ótimo atendimento

O ar condicionado não funciona direito

Nada

Confusão no Check in

A localização para mim foi o principal motivo pelo escolha do Hotel. O café da manhã é bom, tanto em variedade quanto qualidade. O quarto é pequeno, mas atende ao esperado. O chuveiro é bom. Qualidade das toalhas poderia ser melhorada. O atendimento do check-in é muito demorado para os padrões atuais e comparado a outros hotéis.

Da demora no check-in; qualidade das toalhas. Afora isso, houve um incidente desagradável na estadia. O repositor do frigobar adentrou ao quarto seu autorização. Eu estava no quarto realizando uma audiência online e o repositor tocour três vezes a campainha, de forma insistente, que não pude atender e que ainda atrapalhou a audiência. SE não bastasse, mesmo ciente que que eu estava lá e não atendi, ele adentrou ao quarto com o tom de voz alto (dizendo, reposição de frigobar), o que gerou um certo constrangimento, já que tive de explicar aquele intromissão inoportuna na audiência. Isso poderia ser evitado.

Bem localizado para a minha programação.

Controle do ar quebrado e Secador com defeito. Quarto é bem pequeno. Nas fotos me pareceu uma acomodação maior…

hotel sempre muito limpo e organizado. Excelente café da manhã.

Situated in a good location

Although the hotel looks refurbished, there are still clear problems that make the hotel seem cheap or old. The door handle for the bathroom in my room was falling, there were other problems like the electricity plugs were not properly on the wall and falling off. The electricity plugs were not working and I couldn't charge my phone. Luckily I was only there for two nights and I had a power bank

The breakfast is good , and the team is kind

Localização, simpatia do staff.

Tamanho reduzido do quarto.

I liked the location and the cleanliness of the hotel.

I didn´t like the size of the bedroom, there was no closet, and the water in the bath took a long time to get warm.

The staff was professional and helpful. Mario at the front desk was able to solve a small problem we had quickly and professionally. He is great. All the staff was very helpful. Great breakfast as well. The location could not be better in a nice upscale area of the city, close to good shopping options and excellent restaurants within walking distance. Considering the cost, this one of the best hotel options in Sao Paulo.

The room floor could be cleaner.

Staff and cleanliness

There wasn’t variety in their breakfast and the scrambled eggs tasted wrong

The liked the Hotel's location and the quality of the bed, but the hotel did not match my expectations.

The shower was too dark and it presented a mechanical issue with its valves. The room was too dark to check if it was really clean. The staff wasn't as helpfull as in cheapers hotels, and the gym was really small for such a large hotel. I've been to better hotels boasting only three stars.

My bed and room was very comfortable.

They definitely can easily upgrade the equipment in the gym (academia).

Face recognition setup for hotel entrance wasn't working during check-in, but staff said it wasn't a problem because there's someone at the reception 24/7. We arrived late in the evening and no one was there. Given we hadn't set up the face recognition, we were not able to enter the hotel lobby by ourselves. We waited for 15 minutes until another guest left the hotel and we were able to enter. We're from Brazil so we know it's not safe to stay alone in the middle of the street in the middle of the night. When staff appeared a few minutes later, they said they cannot eat at the reception but they're not given any break, so they were eating at the back of the hotel. Housi should take responsibility for it and make sure they have enough staff coverage to avoid this kind of unsafe situation from happening again

Very nice hotel, amazing breakfast (actually one of the best i had in SP), many gluten free options. Location is just perfect.

Breakfast was ok

Staff. I felt I was a bother which is funny cose I was the guest

location

breakfast is very cheap , no fresh stuff in breakfast , everything is chargeable even parking after paying premium price . this hotel is over priced.