Conforto e localização

Faltava sabonete, touca e as toalhas estão muito desgastadas

Muito boa, tudo certo no tamanho perfeito

Água demora muito para esquentar

- academia - localizacao - limpeza - room service

- zero suporte pra pet no quarto pet friendly - estacionamento pessimo; ma sinalizacao e coordenacao de ticket; sem manobrista (ridiculo dado o preco da diaria) - atendimento meia boca nivel ibis mas cobrando preco bem mais alto que um ibis - custo beneficio ruim pelo serviço, mas em linha se comparado com outros na regiao

Fantástica localização, quarto para família excelente, com dois quartos e cozinha pequena no ambiente. Perto de várias atrações e restaurantes diferenciados.Ficarei sempre que for a SP.

Algumas coisas no apto precisam troca, mas não compromete a hospedagem.

Location, staff was great and super helpful and the size of rooms and living rooms is pretty good.

Breakfast has a lot of choice but not great quality, also no plates, etc in the kitchen area of the room. The bathrooms were far too small with virtually no space to hang towels.

Great location, friendly and helpful staff.

Breakfast with not so many options for the price

Gym was really good, even though a bit packed early in the morning. The staff was also super friendly

Elevator is a bit confusing to use and I met a couple of people struggling to use it during my stay.

Friendly, good location

Lack of water fountains

The location is amazing, but our room had a problem with the shower sink.

Our bathroom had an bad odor because of the sink.

The staff has been really kind, we travel with kids and they have shown a lot of patience. Breakfast was really good, and the family room very comfortable.

Probably the people at the gym but it seems is an outsourced service

Currency exchange is in next building. The breakfast was good. All the staff was kind and welcome. I would definitely stay in this hotel again if I go to Brazil next time.

Nothing really much. As 1 bed was close to dressing/powder room, it would have been nicer if there was a door to close.

Located niceley in Itaim Bibi. Restaurants, Bars, Shops within walking distance. Decent breakfast in packed breakfast room. Lobby currently under construction (23/05)

Prolongation of stay for one day not possible via Booking.com. The reception desk accepted the prolongation, but messed up with registering: no cleaning service, disabled key card, no towels, no minibar.... and no compensation. Barking dog all night in the neighbour room - no compensation. A little bit more good will and flexibility would not hurt....

The team , excellent customer service The breakfast

Facilities

Room layout ok

Lack of attentiveness of front desk staff

nothing

I forgot some food items in my frigobar, and when I called the staff about them, the items “disappeared”. I asked the security team to check the corridor cameras to confirm if someone took them and the staff answer was poor. very sad to be affected in my security in this way. the IHG group should develop better procedures and hire a more professional staff.

I forgot some items in the fridge and they’ “disappeared”. I’m very disappointed with the hotel procedure and answers.

Great location near bars and restaurants.

Very friendly staff

Breakfast buffet doesn’t open until 6:30

Nice staff, good breakfast, clean rooms. Excellent location!

Water pressure very low on 31st floor Little help getting early check in / late check out. Oh! No bath caps, cotton balls, etc in bathroom. I missed those items.

My executive room in the 30th floor is comfortably designed for business, with a spacious table and everything yiu actually need to make the stay comfortable and enjoyable. The breakfast is OK. It is my 4th time and I will surely come back again.

The gym on the first floor is probably open for non-guests as it is too busy.

very well located next to a variety of restaurants that you could reach by walking a small distance

there was a leak on the air-condition that soaked the sofa although it was fixed quickly by the staff