There was a man and a woman working at the reception during the day who where really nice and friendly. When I complained about the dirt in the apartment, he organized the cleaning staff for the next day. Apart from the group of young people staying there its is very calm at night. It is 3 minutes walking to the city park which is nice. And the distance to the city center is also okay (10-15 min walking). We had a look at the studio and tbh I wish I would have booked that insteat of the appartment! The studio was very spacious and good priced. So I would recommend you rather this than booking the 2-bedroom-appartment.

The staff at night was the opposite: Not very accommodating or cooperative. The pool, spa and the restaurant where closed when we stayed there, but the price was the same as it was high season. There was a group of very young people (erasmus) who where sitting outside, drinking, talking, yelling till sometimes 3 or 4 o'clock at night. So we couldnt really sleep and the guys at the reception didnt understand our complaint (we felt more that we disturb them in their cigarette break). The appartment itself is totally overpriced. the furniture is very worn, When we arrived there were lots of (dog-) hairs on the sofa, smoked cigarettes from the previous person were on the balcony and a weird smell from the drain. The bathroom is so annyoing as there is no curtain around the shower - so everytime you shower the whole bathroom (including the toilet) is wet. The beds are super soft, there is a damp smell in the bedrooms and the curtains are transparent - so its never dark in the sleeping rooms. Although the two people at the recetption are really nice and helpful I wouldn't stay here again. The complex has some potential and a renovation would probably justify the price. Right now I cannot really recommend to stay here for long, sorry :/

well located to visit Bansko. you can park inside the resort. around 15min by foot to the city center. swimming pool in August was open.

appartment not well maintained. a lot of equipements were broken ie: microwave, doors to open, in the bathroom you need to open a hole on the floor otherwise you have water everywhere in the appartement. there was a dirty bird nest at one window. towels not so clean.

there was parking and it was quiet. Breakfast was amazing, for the few days we stayed we loved it.

n/a

Warm, clean, beautiful view, nature all around. The whole complex is very nice and well maintained. The location is very good, peaceful and still near to the center, shops, restaurants. The apartment is comfort and well ecquipped.

Clean, spacious bedroom…green gardens to walk around the complex…friendly staff

Not that we didn’t like it…but we were expecting more! One sauna,one steam bath, pool with “normal” water (not warm/hot)

it was warm and clean. The receptionist are very friendly and helpful. The hotel has a private bus that can take you to the ski center for free.

The restaurant and the food. We ordered a dinner and waited for 90mins without getting anything. the waiter was saying its ready its ready but we never actually received the food. Breakfast is 2/10.

Walking around in the area.

Nothning.

Basic hotel but clean, comfortable with a friendly staff.

The spa center is only available after 16.00.