Wonderful location overlooking lake Atitlan. Lovely room with a lake view and a fireplace (but since it was warm we didn't bother with it). Very kind and helpful staff. Great coffee. The village is peaceful and authentic, with few tourists. San Lucas Toliman is a short pleasant boat ride away and has a great local market on market days. Parking out front was safe and convenient.

Underwhelming food options. It was a windy night and the fiberglass roof rattled like crazy, making a lot of noise.

Very nice breakfast and excellent coffee

The food we had was good but the coffee was extremely weak. The cappuccino was very good but overpriced for a tiny cup. Staff was friendly and the view from the room was lovely.

I understand that the hotel is in transition and some areas have been renovated. Some of the rooms may be very nice; however, the room we were in was horrible in terms of cleanliness and housekeeping (garbage left in the shower, dust, cobwebs and dead bugs, toilet seat not clean). I had to wipe down all the surfaces we were going to use. I always bring cleaning wipes along in case they are needed. It was a long climb up to our room through a labyrinth of walkways and stairs. The room also smelled musty and had a strong odour of cat spray. When I mentioned the condition of the room, I was told that the staff had been very busy and probably didn't have the time to clean the room properly, which is an extremely poor excuse for someone trying to run a hotel. If you can't clean it, don't book it. They also didn't offer any compensation in the way of a free meal or even a free beverage - nothing.

the place was clean and comfortable. the family suite had a beautiful view of the lake.

the drive in and out

food.

Quiet location. Big room. Hot shower. English spoken. Overlooking the lake. Nice breakfast included in a reasonable price. Secure.

Nothing.

the lake view was amazing.

water/ electricity was shut off early, there was no toiletries setup as other hotels have everything setup in the room before you arrive, no firewood for the fireplace to keep the room warm.

Charming one of a kind hotel. Has amazing views and staff is family and treats you like one. Some interesting innovations in the works so we plan to return and check them out.