Le lieu est magique… on en a plein les yeux La déco naturelle est magnifique L emplacement est exceptionnel Les chambres sont atypiques

Nous avions une « hutte » privée avec toilettes et douche extérieure dans le sable c est très atypique mais le sable est partout 😮‍💨 Il manque des rangements Les prix du resto et des conso sont vraiment excessifs !! Dommage

A magical rustic cabana in a new-ageish beachy setting, expect sand & creaky floors that add to the mystique. A beautiful outdoor bathroom in our own palm-filled yard. Falling asleep to the sound of the wind in the trees and the waves. Oh, and the beachside restaurant was creative & fantastic, not typical beach bar fare, impressive!

$9 kombucha in the mini-bar. The Tibetan temple in the middle of the grounds played thumping club-meditation music for a ceremony at 7am Sunday morning.

It was a great place. Is so bohemian and you are so part of nature there. The architecture is amazing and the staff is so friendly and helpful. I loved the way they accommodate the kids there. Is fantastic place and will be back soon.

Muy bien las instalaciones. La ubicación y el personal muy amable

La coctelería me pareció muy mala. El resto todo muy bueno

Ottima posizione, sulla spiaggia.

El lloc es increible. La platja fantàstica

El soroll dels generadors.

The yoga was the best. The area to practice yoga is beautiful and serene, overlooking the ocean. The property had more peaceful moments than not. I like that I had a private entrance with a gate that locked. The room was comfortable and had plenty of room. Upon my arrival, they had a sign with a happy birthday message, a chocolate treat, and a bottle of wine chilled in a bucket, it was very thoughtful! In reception, Anna, who showed me to my room was kind and welcoming. Another time when I rented a bike it was Ed in reception who was helpful, even recommending a good coffee place. The bartender would refill my mug with ice every time I asked. They had live music on several nights I was there, it was nice. I also felt like they did a good job of mosquito control, various incense and things were burned, the smoke did not bother me and I didn't get bit by bugs! Overall it was pleasant, just not the guest feeling I was hoping for.

Although the property was beautiful, there were no markings, or signage, as to where you were going and only some areas had lighting at night. They are a family-friendly hotel, which is great if you are a family, however, for solo travelers and romance it has drawbacks. The staff of the reception and restaurant weren't always responsive. The lounge chairs around the pool and covered areas had an $80 US charge, even for guests and even when you were eating and drinking at the restaurant/bar. There was no emphasis on customer service or a guest experience. I felt like I was just like anyone that walked off the beach. So for me, I did not feel good value for the money I spent there. The concierge area near the beach had a water bottle but it did not have water in it each time I checked. I could get it from the restaurant area, but often it needed to be refilled. Sometimes at the restaurant, they would give me ice and filtered water in a glass, and other times, when I ordered they would bring a bottle that would be charged to my bill.

Yoga classes in the morning, the accommodations on the beach, and friendly staff

I really enjoyed the laid-back vibe. I liked the way the accommodations are spaced out. I also liked the variety of yoga classes offered.

The food and the service were not very good. The servers added 20% tip to your bill. It was very pricey.

El personal es amable

La comida es muy cara, un chocolate caliente pequeño cuesta 150 pesos mexicanos, un croissant y chocolatín (pan) 100 pesos cada uno. La comida no es buena y lo empeora que sea tan cara. Si quieres usar unas camitas colgantes tienes que consumir al menos 80 dólares. Entiendo que es un hotel en el que solo pagas la estancia pero es increíble que te quieran cobrar por todo. Yo estuve dos días y uno de ellos no me pude bañar porque no había agua ni para lavarse las manos. Yo no lo recomiendo.

No mucho, no hay buena atención, sobre que todo en el lobby del Hotel, los argentinos que hay trabajan parecieran que estuvieran todo el Día bajo el efecto de la Ayahuasca. El Check In era a las 3pm y me entregaron la habitación a las 5:15pm tulum es un lugar muy sobre valorado! Las Playas No Son Paradisiacas, pero si hay un buen ambiente en los Beach Club y en algunos lugares buenos restaurantes Como Ilios y Porfirios. Algo costoso pero todo tulum es así.

Su conexión con la naturaleza y la vista que tiene hacia la playa espectacular

La balanza entre calidad y precio del restaurante

Une chambre super originale dans un endroit magique

Rien

The food was incredible and the location was breathe taking!

When we booked we were informed that we would have a range of amenities available to us which was included in the price. Including massages, yoga, a safe in the room, daily cleaning services etc. However upon arrival none of these things were included but came with an extra cost! As well as this we weren’t informed about the fees to enter the hotel so everytime we left the area to go into town we had to pay a fee which was never stated to us! We had to ask multiple times if someone could clean our room which they eventually did on the third occasion. Overall underwhelming won’t recommend and ended up checking out 4 days early!

great value for money , its a great resort

No more fun events at the location , the music has to stop at 21:00 so it became more of a family location

La ubicación es perfecta, se puede disfrutar mucho de la playa desde el hotel y es muy cómodo. Ideal para poder disfrutar de las playas de Tulum

Le service La situation La clientèle Les activités la beauté du site

Les moustiques

De rustige omgeving rondom het boomhuisje

Eten was dramatisch slecht , erg prijzig voor wat je krijgt

The breakfast menu was very nice but after a few days you felt the need for something new

Priceworthiness

Die Lage am Strand, Personal wie in Mexico üblich gegen entsprechendes Trinkgeld gibts auch passable Betreuung

Also wir haben uns für Mayan Suite entschieden weil es uns auf den Fotos umgehauen hat! Auf den Fotos sieht man 2 Geschosse mit dachterrasse, Hängematte u super Ausblick.. Angekommen fanden wir zwar ein nettes Ambiente aber definitiv nicht das was wir gebucht hatten Eine Outdoor Dusche - top.. u dann einen Raum mit 15-18m2 wo nur ein Bett steht sonst nichts.. Wir haben das dann gleich reklamiert u gesagt dass wir das so nicht gebucht haben - haben den Manager die Fotos lt booking gezeigt und er hat gesagt dass dies ja nur Beispielfotos sind. Auf die Frage wie es mit dem dargestellten 2.stock bzw Balkon aussieht meint er ihr habt eine holzterrasse -das ist der Balkon und der Bereich rundherum ist dann der Terrassenbereich Ich habe ihn dann gebeten eine Lösung zu finden Die einzige Antwort darauf… naja wenn ihr das Zimmer net wollt dann geht einfach - wir haben es net notwendig.. also echt eine Frechheit Wie gesagt ich buche, wie jeder Andere auch nach Fotos u das war definitiv nicht der Fall

Everything! This was everything we pictured and more. We were upgraded to a tree house once we arrived and this was complimentary from one of the front desk staff. I believe her name is Rebecca.

Beware that there are lot of mosquitoes in Tulum so gear up.

Bel hôtel pour des photos instagrammables ...

La chambre sentait la moisissure. Les WC étaient bouchés, on a du leur faire déboucher. La baignoire, l arrivée d eau fuyait et l evacuation des eaux usées était cassée et allaient vers la chambre. L arbre mourera à terme c est certain. Le lit était humide, inconfortable. L evacuation de la climatisation mouille le logement dehors d'où l odeur de moisissure. Le lit n est pas un matelas mais un gros coussin. Pour 237$ la nuit Très mauvais rapport qualité prix. Pour beaucoup moins cher allez aux hôtels d à côté. Rien à voir.

Location was great, right on the beach.

Food was totally disappointing, half of items on menu were not available. No salads at all. The hamburger and chips were passable. Requested an airport pickup which was recorded but no one showed up. Very distressing. Had to get a taxi for the 90 minute drive. Were met by Security guard no one else around.

Très reposant et immersif

El hotel es muy bonito, conectan perfecto con la naturaleza las instalaciones. Por un error en el sistema tuvimos un upgrade pero tooooodas las habitaciones por más sencillas que sean, son hermosas.

You are definitely at one with nature there which is great but has its cons too. The beach area is brilliant, comfy sun beds and great beach access. Restaurant food was good and nice to eat with your feet in the sand.

No hot water, kettle or door to bed was definitely difficult for us. Understand its part of the experience but you do feel like your paying a lot of money to slum it. Sometimes we didn't have running water at all and had to use a water bottle to brush our teeth. We were unfortunate with the weather which isn't the hotels fault, but because the room is totally open and there's no where to put your clothes, everything felt damp all the time including our sheets. Room wasnt cleaned very often either. We also told the hotel well in advance that we were getting married during our stay and the hotel made no effort to make it special for us. I asked for petals on the bed and they wanted to charge us 90 dollars to do so which we declined. Restaurant had good food but very expensive.

Loved the openness, we booked the beach villa and it was amazing having our own little pool and being right on the beach! It’s like luxury and boho met in the middle, they make you comfortable, but you still feel a little bit in the wilderness. It was wonderful! The staff was so kind and helpful with what experiences to take etc, we would love to come back with our whole family!

El lugar es increíble, cada detalle para descansar y disfrutar. Tienes todo para pasar unas ricas vacaciones, el lugar tiene una arquitectura única, hay actividades de buena calidad, yoga, ceremonias grupales. El personal es amable y atento a ayudarte. El día que llegue había musica en vivo en la cena y unas tiendas de artesanos locales. La habitación es cómoda y el internet es bueno en todo el lugar, puedes trabajar desde la playa. Estas dentro del Parque a minutos de las Ruinas Mayas, yo rente una bicicleta en el mismo lugar para visitarlas. Sin duda volvería.

The beach club of the hotel with its relaxing vibe and amazing view of the sea. Also, it was such a nice experience to have your own private green ‘paradise’ surrounding your cabin including outside shower and toilet.

The bed was not that good - it had a sagging mattress and the blanket was not very comfortable.

The hospitality was great only certain foods were good such maracuyá drink and traditional TULÚM beer.

The restaurant food portions were very small and expensive, food was not authentic mexican food neither American technically it was very expensive and flavorless.

The breakfast included was a joke. Everything was charged extras, even tortillas! We have been traveling in Mexico for 45 years and never been charged for tortillas. Even the sliced limes were charged extra!

Everything was extra on the menu, tortillas, limes, and ham in the eggs. A canned Coke was $6.50 American dollars!! A small margarita was $15.00 American dollars, more expensive than the States. It was price gouging at it's finest. The beach did not have umbrellas nor chairs to offer, not even to rent.

Location

Rooms need better AC