Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

7.3

Very good(332 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

Situated in Puerto Morelos, 19 km from Cancun Underwater Museum, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features accommodation with a fitness centre, free private parking, a garden and a private beach area.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

161.9 mi

Tirolesas Kan Kin Bacalar

178.9 mi

Mariposario Otoch Peepen

157.7 mi

Letras de Laguna Kaná

141.9 mi

Available Rooms

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

$$$$

7.3

Very good(332 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

161.9 mi

Tirolesas Kan Kin Bacalar

178.9 mi

Mariposario Otoch Peepen

157.7 mi

Letras de Laguna Kaná

141.9 mi

Available Rooms

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 592 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 559 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

7.3

Very good(332 Reviews)

100% verified reviews

1.0

Feb 2024

À éviter. Hôtel catastrophique mal entretenu. Personnel non formé et négligeant ses clients.

Rien à part la nourriture qui est correcte.

Hôtel vieillissant et non entretenu. Service inexistant. 1 h d’attente pour avoir un verre de vin au restaurant. Quand à la suite réservée, piscine privée sans eau et non utilisable et parasol cassé. Garde vitre tenant sur la terrasse grâce à des morceaux de bois. Malgré des demandes répétées à l’accueil de l’hôtel aucun changement. Ils disent oui mais ne font rien. Cet hôtel considère ses clients comme des porte-feuilles ambulants !!! Ils sont par contre très vifs pour les pourboires.

5.0

Jan 2024

La comida al cuarto horrible

Locación habitación

El jacuzzi no funcionaba sucio

6.0

Jan 2024

Decepción

Rápido check in y la habitación

No hay regaderas en piscina ni para limpiarse la arena al regresar del mar, súper tardado el servicio tanto para asignar mesa como en el restaurante

5.0

Jan 2024

Hotel koszmar

Ogród i otoczenie hotelu- tereny zielone, kompleks i baseny dla dzieci.

Obsługa personelu, począwszy od meldunku gdzie w standardzie dimon club poza wyjaśnieniem obostrzeń, kar i wydaniu opaski. Mógłby nie istniec i spokojnie możnaby postawić kiosk, który zrobił by to szybciej i sprawniej. Personel na zadawane pytania raczej wymijajaco bez konkretów zbywał klienta w każdej sytuacji. Doproszenie się o cokolwiek cz powinno być standardem było jakimś żartem. Pokój z jacuzzi na dachu nie działające jacuzzi musiał przyjść personel i je naprawić. Krany w łazience nie przyjręcone do blatu i wyglądały jakby ktoś wykonywał konserwacje ale jej nie skończył. Cała armaturą wyglądała jak z miejskiego szaletu. Obsługa kelnerska butlera to był self service nikt podczas całego pobytu nie przyszedł do nas przyjąć zamówienie ani na plaży, ani na basenie( standard diomon club generalnie nie istniał poza jedną butelką jacka danielsa w barze na basenie. Czystość pkoì poza zaciągnięciem pościeki nic się nie działo. Trzeba było prośić się i dostarczenie ręczników, czy wymianę pościeli która nigdy nie nastąpiła. Łóżeczko dla dziecka choć zaznaczoona w rezerwacji nie zrealizowana. Budynek który teoretycznie powinien mieć standard go nie posiadał i wyglądał i pachniał ja stajnia dla konii. Restauracje ala carte tylko dwie miały jakiś standard caribean i steak house reszta to żart jedzenie zimne i nijakie. Sniadania ala carte w restauracji agave można było zjeść wafle i jajecznica reszts pomimu prób podowana zmina i nikt nie zainteresował się czy coś się stało. Herbata niedostępna tylko rumianek. W restauracji głownej większości chłodne tylko serwowane przy stacji nadawało się do jedzenia

6.0

Jan 2024

It was an overall okay experience

Butler service could have been better, they were not helpful always

The food and alcohol choice

10.0

Oct 2023

Un paraiso de lugar

Las piscinas son bien espaciosas y limpias. La comida es deliciosa. El personal es super atento y amigable de manera autentica. Dieron su milla extra: Adrian en recepcion Willy de botones Moises en el restaurante Italiano Pablo y Manuel en el restaurante Caribeño Miguel, Rodolfo y Jose en el buffet Cynthia de animacion Se nota que tienen un gran equipo de trabajadores. Nos hicieron sentir increible.

Solo el techo del wet bar ocupa un poco de mantenimiento

10.0

Oct 2023

Excepcional

Las instalaciones

10.0

Sep 2023

The hotel was excepcional, more was we expect!! Room, food, staff, we went to celebrate the weeding aniversary and them

Everything😍

Nothing

7.0

Jul 2023

Good

I liked the amenities and everything you could do inside the resort.

Not enough AC! Barely any AC in the restaurants and hallways, it was too hot. The rooms had good AC.

7.0

Jul 2023

Good

Staff

The rooms need some maintenance, we paid for an ocean view room but got a less then partial view.

7.0

Jul 2023

Unfortunately spoken language

Rooms were fine

1. Absolutely zero in English language of staff 2. Room service very poor

5.0

Jul 2023

Passable

Just the Resort and spa

Room service was very bad it took hours to get food in the room Was having a Dimond club, but they don't give Good alcohol as Dimond Club have to wait long for everything.

10.0

Jul 2023

Very nice hotel

I honestly really liked it they have 7 restaurants to choose from. I will definitely be back to this resort. I loved every single thing about the hotel

The rooms could have been better but hardly stayed in the room as was always going to different places in the resort

4.0

Jun 2023

Poor customer service

The staff on the whole were friendly and the food

We could not use the jacuzzi on the roof terrace due to it having many faults. The jacuzzi was a big draw to us spending extra and was disappointed that we were requested a partial refund. This was agreed however over a month later we're still waiting for the refund to come through!

4.0

May 2023

I loved the activities but really disliked the rooms

Loved the pool parties and the activities happening in the resort. The buffet restaurant was good as well

The rooms weren’t good at all. It has a stuffy stale smell, vapoir gets the floors wet and sheets damp. The bath tub in the room brings out dirt and doesnt look clean and comfortable for use. Alot of bushes around so alot of flies hover in the room. Also didnt like the sub-standard cocktails being served. The Grazie italian restaurant’s food wasn’t tasty

10.0

May 2023

My stay was amazing, and I'll definitely come back.

the Location was great, staff was very welcoming and it really exceeded our expectations

i think they could offer better drinks.

6.0

May 2023

Pleasant

If was a beautiful resort. At first glance has everything one would need

Food at a la cart restaurants is awful, I mean that bad, buffet was a much better choice. Second problem. And much bigger one, roaches on the property, didn't see in the room, thank got big plenty on the property. Also, until you tip the staff , noobe moves

10.0

May 2023

overall the stay was super fun, nice and accommodating.

I like everything about it

there was minor room problems they had to fix and was a bit stressful and front desk was rude about it and didn’t even apologize nothing they were nonchalant.

10.0

Mar 2023

Exceptional

layout was great food was awesome

10.0

Mar 2023

Exceptional

Staff were really attentive, liked that there was food by every pool

We hair hair on our counter in bathroom when we first walked in, buffet was closed at noon one day and we had no where to eat from 12-12:30 wrote we had to get a cab to leave

1.0

Feb 2023

old hotel falling apart

we did find some restaurants that were good the buffet was fair.

our room was filthy and not cleaned and broken. second room we moved to took 5 days to finally get into a different one and that one flooded for 3 days and smelled like sewer.

3.0

Feb 2023

Poor

Very poor service overall

1.0

Feb 2023

I left a day earlier because my stay was not enjoyable

nothing

they didn’t clean the rooms even when you ask, food is bad

10.0

Oct 2022

excellent

EVERYTHING

I am have several mosquito bites all over my body!

4.0

Oct 2022

I would not go back or recommend spending your money the rooms smell like mildrew!!!

I liked the options of food and restaurants

It smelled like mildew in the rooms. There were no tiles in the room. They did not have my room that I paid for available. The Spa overcharged me for services and lied about the services they offered. I felt like the resort needs to be inspected for mold in the vents.

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $162 per night. This rental is $211 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. Enjoy the water!

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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$$$$

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet friendly?

What amenities are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

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