Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

4.2

Excellent(379 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Lakefront Hangzhou hotel in Shangcheng with 5 restaurants
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.2 mi

西湖十景

1 mi

Available Rooms

Room, 1 King Bed, Garden View

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 2 Twin Beds, Garden View

2 Single • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Lake View

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 2 Twin Beds, Lake View

2 Single • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Room, 1 King Bed (Club Access)

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Grand Hyatt Hangzhou

$$$$

4.2

Excellent(379 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.2 mi

西湖十景

1 mi

Available Rooms

Room, 1 King Bed, Garden View

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 2 Twin Beds, Garden View

2 Single • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Lake View

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 2 Twin Beds, Lake View

2 Single • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Room, 1 King Bed (Club Access)

1 King • 388 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

4.2

Excellent(379 Reviews)

2.0

Dec 2024

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)

2.5

Nov 2024

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.

2.0

Oct 2024

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.

5.0

Aug 2024

A 5-star facility in the best location in Hangzhou with services that match its class!

5.0

Aug 2024

Good

3.0

Jun 2024

It is okay but so so , old

3.0

May 2024

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.

5.0

Apr 2024

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.

2.5

Jan 2024

Awesome location and service. Loved it.

4.0

Nov 2023

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.

5.0

Oct 2023

Excellent location. Food at restaurant was delicious, massage was great.

2.0

May 2023

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.

2.5

Mar 2023

Best location and wonderful food.

1.0

Feb 2023

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.

1.0

Apr 2020

After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.

1.5

Nov 2019

Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.

0.8

Nov 2019

Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.

1.3

Oct 2019

It’s a fantastic facility and even better location.I would highly recommend it to anyone and everyone!

2.5

Oct 2019

It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!

5.0

Oct 2019

Staff was super helpful with train tickets and internet purchases, especially Ollie Xie. Pool was good size, about 25 m, but only 3 lanes without crowding because of its configuration.

2.5

Sep 2019

I’m very much satisfied

2.5

Sep 2019

Very good location right beside west lake. Hyatt always has its quality and reputation. Strongly recommend.

0.8

Sep 2019

Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.

1.5

Sep 2019

Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.

0.5

Aug 2019

Very bad experience and I should get at least ½ refund for the money I paid!!!

1.0

Aug 2019

The actual hotel itself was quite nice, The service was actually pretty poor, if not outright bad. Asked about times things opened 2x and they were wrong both times. Took 6x to get coffee one morning. I have stayed at Hyatt’s maybe 200 times, and this was really off.

5.0

Jul 2019

Perfect location. Extremely friendly and helpful service. The rooms were laid out very well with many usb connections throughout. We had a garden patio which we really enjoyed.

1.3

Jul 2019

Great stay

0.8

May 2019

1. The reception staff, while polite and friendly, had zero knowledge of the local areas and streets around the hotel. I asked two people about a street nearby and both responded by saying they were not from here... 2. The local area has MAJOR construction that has been going on for months, and is expected to continue for the next months. This is causing serious problem getting around. I wish I knew about this before hand, which would have definitely affected my choice of hotel during this stay

0.8

May 2019

1. The reception staff, while polite and friendly, had zero knowledge of the local areas and streets around the hotel. I asked two people about a street nearby and both responded by saying they were not from here...2. The local area has MAJOR construction that has been going on for months, and is expected to continue for the next months. This is causing serious problem getting around. I wish I knew about this before hand, which would have definitely affected my choice of hotel during this stay

0.8

Apr 2019

The hotel is nice and very modern. It’s just next to west lake which is very convenient for tourist. We had a great diner in their Chinese restaurant. But the room is very small and has only two twin beds. I booked a room for 3 adults (my mom, my daughter and myself), ended up my daughter slept in the sofa.

0.8

Apr 2019

5.0

Apr 2019

The round coffee table is too big in the room. The lobby is very nice.

3.0

Apr 2019

Booked a lake view room. Lobby and view from the bedroom were fantastic. Visited the spa and the spa was fabulous, very good massage. Downside was the bedroom was a bit runned-down and felt like staying at a hostel rather than a five star hotel. The sound of the doors slamming from the other rooms disturbed the comfort of the sleep during the night.

1.3

Apr 2019

An amazing hotel with fantastic food, room and views. Access to attractions was a plus from here. Can’t recommend enough about the service by the staff here. The club lounge was a bonus, to watch the sunset by the lake. Definitely a highly recommended hotel!

5.0

Feb 2019

The hotel is at a great location. Next to the West Lake, in front of the plaza where musical fountain is performed nightly. Do not miss it. Beautifully designed room. Many details show us that the designer also paid great attention to what customers might use, not just give us a pretty looking room. Wonderful staff, from our arrival to departure, are very well trained yet so natural. My wife and I promised each other to come back here and stay longer next time.

1.0

Aug 2018

doing lobby construction, no body told me when I book this hotel, smells bad. If I got this notice before, I wont book it.

2.0

Aug 2018

doing lobby construction, no body told me when I book this hotel, smell's bad. If I got this notice before, I won't book it.

4.0

Aug 2018

There was construction going on during my stay and every time I took the elevator I could smell the sewage smells wafting in from (presumably) the construction activities. The breakfast selection (especially the western options) was limited and corridors were not well air-conditioned. Those were the negatives. However, the positives (location, regency club, hotel staff) far outweigh the negatives. I will stay here again, and I am positive the updates they are doing will bring the place back up to its usual self.

2.0

Aug 2018

nice location, good stuffs, good room, but a little noisy coz zero distance to west lake with lots of tourist

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is $39 per night. This rental is $134 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Grand Hyatt Hangzhou. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Grand Hyatt Hangzhou. Enjoy the water!

Is Grand Hyatt Hangzhou pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Hyatt Hangzhou?

We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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4.7

Outstanding(91 Reviews)

Four Seasons Hotel Hangzhou at West Lake

Hotel

in Hangzhou

5-star

1 king bed

Garden · Pool · Kitchen or Kitchenette

Are you ready to indulge in a relaxing getaway? Our Hotel in Hangzhou has everything you need for a rejuvenating stay. Treat yourself to Four Seasons Hotel Hangzhou at West Lake's exceptional amenities, such as Air conditioner, Internet / Wifi and Laundry.

$$$$

Grand Hyatt Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Room, 1 King Bed, Garden View

Room, 2 Twin Beds, Garden View

Room, 1 King Bed, Lake View

Room, 2 Twin Beds, Lake View

Club Room, 1 King Bed (Club Access)

Grand Hyatt Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Room, 1 King Bed, Garden View

Room, 2 Twin Beds, Garden View

Room, 1 King Bed, Lake View

Room, 2 Twin Beds, Lake View

Club Room, 1 King Bed (Club Access)

Reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grand Hyatt Hangzhou pet friendly?

What amenities are available at Grand Hyatt Hangzhou?

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