Midtown Shangri-La, Hangzhou

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Shangri-La) | Bathroom | Separate tub and shower, designer toiletries, hair dryer, bathrobes

4.3

Excellent(185 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a sauna.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.6 mi

西湖十景

1.4 mi

Available Rooms

Deluxe King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Premier King Room

1 King • 840 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Lakeview King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Club King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Midtown Shangri-La, Hangzhou

$$$$

4.3

Excellent(185 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.6 mi

西湖十景

1.4 mi

Available Rooms

Deluxe King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Premier King Room

1 King • 840 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Lakeview King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Horizon Club King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier King Room

1 King • 463 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

4.3

Excellent(185 Reviews)

2.0

Nov 2024

Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.

2.5

Oct 2024

great location and facility for business travel.

2.5

Oct 2024

Excellent and modern

2.5

Oct 2024

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.

5.0

Jul 2024

Nice and friendly staff, very comfortable environment

5.0

Jul 2024

This hotel is clean with great breakfast.

4.0

Apr 2024

After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.

5.0

Mar 2024

Convenient location and easy to walk around.

5.0

Jan 2024

Friendly service received from Jane Zhang

1.0

Dec 2023

We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.

4.0

Jun 2023

All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.

2.5

Jun 2023

Stay well, comfortable, safe

5.0

May 2023

Great location, friendly staffs at horizon club

2.0

Apr 2023

Good location and good service.

2.5

Jul 2021

Liked all of it, very nice place.

2.0

Dec 2019

The hotel is excellent. Location is desirable. The staff is very friendly and helpful.

2.0

Nov 2019

The hotel is a business stay with all the required installations in a nice enivroment. The lobby seems to be always crowded and this makes the service in this area lacking personality. The rooms are very nice, however a bit small for this category of hotel. It is very well located for tourism purposes close to major shopping areas and the western lake.

2.5

Nov 2019

The Room was very nice The lobby of the hotel is nice and location of the hotel is excellentStaff are very friendly

5.0

Nov 2019

The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly

1.3

Oct 2019

The location is excellent and easy access to the city center and the lake as well.The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.

2.5

Oct 2019

The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.

2.5

Sep 2019

The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!

1.0

Sep 2019

An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake.With shopping & life style Mall, Kerry Center by the side, its so convenient. Metro is also located below Kerry Center making accessibility so easy.Con : Hotel need to improve on the quality of its break fast spread. Room carpet may need to be replaced due to wear & tear.

2.0

Sep 2019

An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.

0.8

Sep 2019

When we arrived at the hotel around 3pm, we were informed that the rooms were not available. However, the check in time was at 2 PM. They informed us that we needed to wait another two hours possibly, which would’ve made our check in time at 5 PM. That was the first stumbling block, coupling on top of that the receptionist at the front desk was not very helpful or professional in apologizing or suggesting a room upgrade at a discount price. It almost seems as if it was our fault for arriving at the hotel and booking them, and not as a proper guest of the hotel. For a five-star facility, I was expecting great customer service and professionalism. Unfortunately some of these for fell short, I do not know if this is the result of Hangzhou culture, or the greater demographic of China, I was expecting the service to not be subpar, but of very high standards. Perhaps, it is because I am bilingual in Chinese and English, that they treated me as if I was from China, which I’m not as I showed them my passport abroad. In any case, as a frequent traveler, and as a gold member of hotels.com, this stay was not to my understanding of our five-star hotel should be run. The room also had a stale and smoking smell, even though we requested a non-smoking room. The stay was barely satisfactory.

1.5

Sep 2019

4.0

Jul 2019

I stayed in this hotel back in Oct last year, but this time it’s noisy with many children running around, and the hall way smells very damp with dehumidifiers maybe because of its raining season.... but the location is great with access to a shopping mall and to the subway, and the restaurants are excellent, too.

2.0

Apr 2019

Excellent experience. Ideal location for visit to West Lake, short walk to main attractions & plenty of nearby restaurants. Hotel was excellent, comfortable & big enough to stretch out. Lovely shower/bath & excellent room service. Consierge service excellent - only slight downside was self service breakfast was a bit chaotic in sense was very busy & was constantly trying to avoid bumping into people. However, food options good.

5.0

Apr 2019

quiet, just in the edge of Xixi westland, nice hotel and good staffs

5.0

Apr 2019

West lake view is very good . Staff is helpful and nice. Food in club lounge is also very good

5.0

Mar 2019

I liked everything , staff was very nice and helpful

5.0

Mar 2019

This is so far one of the best hotels that I have stayed in China with excellent service.

5.0

Feb 2019

Excellent staff at the Horizon lounge, attention to detail.

1.3

Feb 2019

This hotel has a very good location. It connects with a big mall with many restaurants.

1.3

Feb 2019

Very good location , staffs are nice, lobby and restaurant are beautiful. Breakfast not excellent

1.3

Feb 2019

Very good location , staffs are nice, lobby and restaurant are beautiful. Breakfast not excellent

1.0

Feb 2019

Very good location. Clean room and comfortable bed.

2.5

Nov 2018

Good location. The service privided from Concierge, Ethan is excellent.

2.5

Nov 2018

Nice hotel.Located near west lake walking distance, and a mall just next to it. Breakfast was above average.Thank you for arrangement.Will come back again!

2.5

Nov 2018

Nice hotel. Located near west lake walking distance, and a mall just next to it. Breakfast was above average. Thank you for arrangement. Will come back again!

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is $39 per night. This rental is $121 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Midtown Shangri-La, Hangzhou. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Midtown Shangri-La, Hangzhou. Enjoy the water!

Is Midtown Shangri-La, Hangzhou pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Midtown Shangri-La, Hangzhou?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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4.7

Outstanding(91 Reviews)

Four Seasons Hotel Hangzhou at West Lake

Midtown Shangri-La, Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Deluxe King Room

Horizon Premier King Room

Horizon Lakeview King Room

Horizon Club King Room

Premier King Room

Midtown Shangri-La, Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Deluxe King Room

Horizon Premier King Room

Horizon Lakeview King Room

Horizon Club King Room

Premier King Room

Reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Midtown Shangri-La, Hangzhou pet friendly?

What amenities are available at Midtown Shangri-La, Hangzhou?

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