InterContinental Kansas City at The Plaza, an IHG Hotel
Hotel in Kansas City, MO
4-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Hotel with a 24-hour fitness center, a quick walk to Fountain of Neptune
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Map of Kansas City, MO
Available Rooms
Classic Room, 1 King Bed, Balcony
1 King • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Classic Room, 1 King Bed, Balcony, View (Plaza View)
1 King • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)
1 King • 1 Sofa • 455 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Classic Room, 1 King Bed, Balcony (Concierge)
1 King • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Classic Room
1 Single • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.0
This is the second time we stayed at this hotel and the heat didn’t work. The room was cold and when we called the desk it sent us to voice mail. We couldn’t leave a message because it was full. The front desk was no help. We come once a year around Christmas to see the lights and have a nice dinner. We will be switching hotels next year.
1.0
Was unable to make the trip, called 11/20 to ask them to cancel reservation was told they couldn’t do it even though website says you can cancel on or before 11/20. Said it was not made through hotel and they could not cancel and would not help getting in touch with them. I’ve reported this to my cc company and explained what happened, they said they would file a dispute claim to take charge off of my card. Very unprofessional in every way and will tell everyone able the issue I had with your hotel.
5.0
beautiful properties, luv having a balcony....clean, quiet...pretty grounds...
2.0
The Bell hops and the valet people were so kind and helped us several time. Such great attitudes and smiles.
So, my husband who is on crutches went down early one morning and put the do not disturb sign up so I could sleep in for a bit. At aproximately 9:00 am I took the sign down and left the room. My brother-in-law shared that you had to request your room to be cleaned and bed remade so David called the front desk to ask that our room be cleaned. The desk person said no problem I'll take care of it. We came back to the room later that afternoon and it was still unmade. David called again and got the same message. We had a full day of Engagement party events to attend so we got back around 9 pm and of course our room was still unmade. I went down to the front desk and the front desk person went into the managers office and came back to tell me that the manager said I had a do not distrub on my door. The manager did not try to make it better, did not come out to talk to me and was basically uninterested. So the front desk person a woman I think said she would find someone to come make the bed and bring towels. I said I would take towels up as my husband was exhausted and needed to take his medications. About 30 or so minutes later a young woman came to the door but I had already made the bed and taken care of the trash and put the dirty towels out. This was supposed to be a treat to stay on the Plaza. It turned out not to be.
4.0
Beautiful hotel & very nice rooms
4.0
InKC for the KC Opera! Returned to a freezing room,unable to adjust the air thermostat,called the front desk they offered the adjoining room on the same system which also only increased fan speed and did not warm the room.received blankets and we made it through the night.
4.0
Nice hotel. We were traveling as a family and my only complaint is that we were charged more to have 4 people in the room, but there were still only two bottles of water, coffee etc since we paid for extra people I expected it to be stocked for 4 people.
5.0
Always a tremendous stay !
4.0
Hotel was clean. Valet staff was extremely helpful with a uhaul setback we had. We can’t thank them enough!
2.0
Had to move rooms three times. Still didn’t get what I paid for
5.0
Very nice hotel in great location.
10.0
Beautiful hotel lobby with pool. Excellent view of the plaza. I will definitely stay again.
.
8.0
I’ve stayed at embassy suits and Marriott a lot but my opinion I like intercontinental it’s like both of them out together
1.0
Moldy shower curtain
Door to a balcony that wasent there opened up. Got charged 36 bucks for something perhaps the bottle of water I drank in the room. For $350 bucks stay somewhere else
5.0
The stay was amazing. Will for sure be back for another stay. The room and view from the room were both wonderful. Thanks for making this special occasion a great memory
5.0
Despite being an older hotel it was comfortably outfitted and consistently presented a classy touch of luxury. It is conveniently located for both walking and driving. Downstairs restaurant was very good and the coffee bar had good quality coffee.
5.0
Classic upscale hotel with friendly staff and very comfortable rooms. Walk to shopping and dining.
4.0
If you are a heavy sleeper and want a pool close to plaza, this might be a good room for you. If you want a 5 star feel, this is not it. If you are a light sleeper, and want a quiet hotel with good location stay somewhere else.
3.0
Overall, a nice stay just pointing out some deficiencies based on expectations for price & amenities & service desired. Staycation for husband's birthday. Called prior to arrival to inquire about room, put on hold for awhile. Mediocre attitude. Same person helped me on arrival, same attitude & didn't remember me at first. Gave me good room w great view. Comfy bed. Tub & sink wouldn't drain & bathroom floor seemed a little dirty. Lamp USBs didn't charge phone & watch. Restaurant walls & floor baseboard filthy. Pool patio standing water, moldy in some places - needs redo. Comfy pool loungers. Ran out of towels. Loved walking to restaurants on Plaza for dinner.
6.0
Wasn’t the most visually appealing…
10.0
Perfect place for our K.C getaway. The balcony is an awesome place to decompress and our kids loved the pools. Everyone was very friendly and helpful.
3.0
Our room was dirty. There was even blood on the bathroom wall. And they were busy and understaffed. It's still a nice hotel and I was stay again. But this was for sure an off weekend for them
10.0
Loved the evening entertainment in their lobby
8.0
We really enjoyed our stay there.
5.0
Excellent location Walking distance to Country Club Plaza Room was modern and good view to the Plaza Loved it Beds are comfy and bathrooms modern Service staff were excellent and breakfast hearty
Definitely would stay here multiple times and highly recommend this hotel
2.0
I did not get the room I reserved and there was no appropriate action taken
10.0
Great property, great staff, and excellent location
6.0
Room service took towels but didn’t leave fresh ones. Self parking garage card scanner never worked
8.0
Needs modernizing. Bathroom tiny. Has outdated tub/shower.
Property was not bad, but way overpriced for the amenities included.
3.0
Beware of Hotels.com pay for breakfast scheme. We paid for 5 and only got 2. It's a bait and switch. Customer service if very poor at Hotels.com
8.0
Check in was 3 and we were not able to check in until 5:45
2.0
First, the location and staff were fantastic. Everyone who worked at the hotel was SO nice and tried their best. The hotel conditions were poor. We were promised "Plaza View" which looked out over a road and some dumpsters. The pool and pool deck were filthy, there were no towels. The phones never worked, not for room service, valet, etc. We asked for clean towels for hours. We had to dry off with a bath mat and hand towels. The bathroom smelled like sewage the entire time. There was simply not enough staff at this property. The line at the front desk was always long, and the phones were left ringing. I felt so bad for the hotel staff to have to work in such conditions with no support. For the cost of this hotel, I would never stay again.
10.0
Great location
1.0
This hotel needs new management, this is not a staff issue, they are not trained or equipped to fix weak management. Every part of our experience was sub-par, we called and told hotel we would check in late they gave our room away, they put us in new room, but it was not clean, they moved us to new room which was fine, next day Keela was super helpful and comped the us for all the issues at check in. Tried to eat at hotel over an hour to get food when not crowded, housekeeping did not show up the third day even though we were gone for most of the day. Pool had no towels, bill was incorrect at check out, Kendra was super helpful and got that issue resolved. This is a well located hotel, but dated, could be great, but someone with leadership that does more then corporate e mails needs to be in charge.
1.0
It’s one of the worst hotels I’ve ever stayed at. I travel multiple times a month and the service, cleanliness and quality is awful. I’ve stayed at this hotel over the last 10 years and it’s gone from decent to never again.
10.0
The only thing I would not recommend is the transportation company that was given over priced and unorganized
1.0
For a plaza located hotel, with a King Suite Plaza View Balcony, for a pretty penny.... we were so incredibly disappointed.
Our room had a balcony- complete with plastic yard chairs, a view of dumpsters, dirty towels, and cigarette butts....
The safe in the closet didn't even have a door on it.
The tub didn't drain properly and the bottom of the tub was scraped down to metal.
Overall, this experience left us wishing we would have just gone back home instead of staying downtown for the night.
I have attempted to speak to the hotel and Hotels.com, neither have offered to rectify the situation.
10.0
Perfect location
6.0
The room wasn’t as clean as I was expecting. There was hair in the bathtub and some trash still in the room. It took 2.5 hours to get linens for the pullout couch. Just not what I would expect for the price of the room. The location was very convenient but I would not stay again.
6.0
This property is old and needs to be updated.
FAQs
How much does this hotel cost compared to others in Kansas City?
The average price for a rental in Kansas City is $146 per night. This rental is $28 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at InterContinental Kansas City at The Plaza, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at InterContinental Kansas City at The Plaza, an IHG Hotel. Enjoy the water!
Is InterContinental Kansas City at The Plaza, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at InterContinental Kansas City at The Plaza, an IHG Hotel?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and laundry.
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