We arrived around noon with check-in at 3pm, but they provided us wristbands to use the pool. We asked for a room close to the pool, and they showed us the closest one and took our number down to text us when it was ready so we head to the pool. At the pool there are no chairs open but definitely less people in the pool to account for every reserved chair. It would have been nice if the pool service kept an eye on people leaving towels to open more chairs up so the two of us didn't have to share one chair. We also ordered drinks with the runners several times and they did not bring us any of what we ordered. A few hours go by at the pool and the sun is telling us to take a break, so I go check on the room. No other guests at the counter I walk up and talk to the same person who checked us in asking if any other rooms are available sooner, she then turns around and hands me the key to the original room offered. So it had been ready, but they hadn't texted us about it. The room was nice, cool, and clean as well as the bathroom. Unfortunately though, the toilet paper was awful which is a small detail that says a lot about how much a hotel prides itself. Overall, the hotel campus was nice and the room was solid. However the service was a big miss and we were not impressed or inclined to visit the hotel again.

Love the Ace and poolside service and love the ability to check in early if available. Only issue is pool DJ was unnecessarily loud even after multiple people were complaining and was rude and still never changed the volume.

it was a great stay, the pool was great, the food was excellent and they upgraded our room! we will definitely be back

Pulling up we were disappointed. Getting in the small room, looking at the rundownPool/ Chairs and a bus,that 2nds as a dj booth. Again not what we expected. Coming back to the room to smelling like septic, and dealing with moving rooms in the middle of the night, again, not expected. I guess you can say this place was not what we expected.

I was hoping that because stagecoach was going on this weekend that there would be more cool people hanging but it was totally dead. Furthermore the bar didn’t have a great selection which was a disappointment and the food was not interesting at all

No balcony, small motel like room, dirty smelly shower drain, poor room accommodation for the price

This resort has seen better days. Time for a major facelift. We arrived later in the day. We quickly changed and got to the pool. The pool deck was trashed. Straws and limes everywhere. The pool deck was covered a fine dust that made it very slippery. I know this is common for the desert but other places mitigate it. Any time you walk around then came back to your seat your feet would be black. Tons of kids. You couldn’t help but feeling you were getting into very unhygienic waters. The restaurant is bad. Rooms are not great. There’s was old throw up in the curtains in the room. The AC was loud. We decided to leave a day early. It was not a relaxing clean setting. I will say I brought these complaints to the front deck and they did approve a refund for the last night. They were very apologetic. One positive is that their very dog friendly. Unfortunately that the only positive I’ve got besides the front desk being willing to refund our final night.

I've never stayed in an Ace before but was excited to do so after hearing from friends that it was great. I was not impressed and likely wouldn't stay again. The first room we were assigned on check in was just actually gross. Kind of under the stairs by the pool, it was dark, damp, and smelled musty. Its "patio" was a tiny concrete block jail cell that barely got daylight. No other windows in the room. I politely requested to move if possible and was offered several options; I was grateful for the graciousness of the front desk for allowing a switch. That said, it was very weird that they wouldn't recommend a room -- I asked which would be brighter/have windows, and they seemed stumped. Second room was definitely an improvement, but still very glum and drab. The furnishings are kind of a desert glamping vibe I guess. Very basic and utilitarian. Def not designy. The shower was dark and leaky. And it was weird that everything in the room was "for sale" for absurdly high prices. Thanks but no thanks on the random linen cloth (aka "commune blanket"?) for $200. The pool was nice, but there were no clean towels and seemingly no one working, so there was a massive pile of used towels and lots of random cups cluttering the space. The onsite restaurant was fine - basically a pricey diner. Also, if you want to charge an electric car but it's not a Tesla, too bad. I dunno I guess I just didn't get the vibes. But I did get charged an extra $50ish a night for the "resort fee"!