Resort Hotel Alex

Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk

Bathtub, deep soaking tub, free toiletries, hair dryer

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Sauna, spa tub, steam room, Turkish bath, hot stone massages

9.2 / 10.0

Outstanding(235 Ratings)

Hotel in Zermatt

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsSki in / Ski out, Garden, Pool and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Ski-in/ski-out access for family fun on the slopes
Ski into Resort Hotel Alex, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations are furnished with single sofa beds. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor tennis court and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Ski in / Ski out

Garden

Map of Zermatt

Nearby attractions

Marmitte dei giganti di Uriezzo

32.2 mi

Available Rooms

Classic Double or Twin Room

1 King • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double or Twin Room

1 King • 355 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Single Room

1 Single • 194 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Luxury Suite

1 King • 592 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King • 431 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Resort Hotel Alex

$$$$

9.2 / 10.0

Outstanding(235 Ratings)

Hotel in Zermatt

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsSki in / Ski out, Garden, Pool and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Ski in / Ski out

Garden

Map of Zermatt

Nearby attractions

Marmitte dei giganti di Uriezzo

32.2 mi

Available Rooms

Classic Double or Twin Room

1 King • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double or Twin Room

1 King • 355 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Single Room

1 Single • 194 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Luxury Suite

1 King • 592 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King • 431 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

9.2 / 10.0

Outstanding(235 Ratings)

2.0 / 10.0

Dec 2024

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!

10.0 / 10.0

Aug 2024

Loved having a steam bath in my room! And the views from the balcony were amazing!

8.0 / 10.0

Jul 2024

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.

10.0 / 10.0

Jul 2024

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!

5.0 / 10.0

Jul 2024

We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!

10.0 / 10.0

May 2024

The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.

10.0 / 10.0

May 2024

Absolutely loved the hotel and my room!

10.0 / 10.0

Mar 2024

I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!

2.0 / 10.0

Mar 2024

Stay 6 nights but cannot stay in the same room. Temperature can’t control too hot can’t sleep.

10.0 / 10.0

Mar 2024

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.

10.0 / 10.0

Jan 2024

Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!

10.0 / 10.0

Jan 2024

Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.

8.0 / 10.0

Jan 2024

Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.

10.0 / 10.0

Dec 2023

Friendly staff and excellent food

10.0 / 10.0

Sep 2023

Excellent hotel. Very convenient & beautiful rooms.

5.0 / 10.0

Aug 2023

The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.

10.0 / 10.0

Jul 2023

Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.

8.0 / 10.0

Jul 2023

Everything was good

10.0 / 10.0

Jul 2023

Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen

10.0 / 10.0

Jun 2023

Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

5.0 / 10.0

May 2023

Great Hotel. Very friendly with helpful staff. Great breakfast.

10.0 / 10.0

May 2023

Excellent location and staff is very friendly. Also excellent breakfast.

10.0 / 10.0

Apr 2023

Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!

4.0 / 10.0

Apr 2023

Room was not as good as the pictures. Impossible to relax by the pool - water good but not enough relaxation space around. Good bar.

5.0 / 10.0

Feb 2023

Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.

10.0 / 10.0

Jan 2023

Proximity to train station

4.0 / 10.0

Oct 2022

Super duper near to the train station! Nice experience especially when I got to see the tip of Matterhorn just before I checked out from the balcony. If only the hotel could install more lightings to make the room look brighter. Everything will be perfect.

10.0 / 10.0

Jul 2022

This was a very lovely property, very unique and close to everything! Loved the indoor pool and spa

5.0 / 10.0

Feb 2022

Highly recommend. Great breakfast, large sitting area, cosy and friendly. Definitely will return

5.0 / 10.0

Dec 2021

I had a quick but awesome stay will definitely comeback to Hotel Alex. From frontdesk staff all the way to the restaurant they showed what customer service is all about. I really really had a great time. Thank you.

5.0 / 10.0

Oct 2021

Loved the proximity to the train station, the view, the pool, and the friendly service

5.0 / 10.0

Sep 2021

I select this hotel because it is nearby train station. Excellent facility including swimming pool, sauna, spa etc. It is unexpected that there is a hydro massage bath tub in my room. I feel very comfortable during my stay. Staff are friendly. Breakfast is very good and I enjoy a very nice dinner.

3.0 / 10.0

Aug 2021

The room was pretty small for it’s price level. All in all the experience was ok, but really not more than that.

5.0 / 10.0

Feb 2021

Alex hotel is located in the center of Zermatt. I came to this hotel because of the SPA as i don't ski, it was nice alternative, they have a large pool where it's possible to swim properly when there are not many people. Hotel is conviniently located close to the main station and main street of Zermatt. My room was quite small, in general overrated, but it was clean and confortable bed. The breakfast was excellent. However during Covid it was not possible to bring a guest for the dinner at the restaurant- this is inconvenient.

5.0 / 10.0

Feb 2021

Very comfortable. Great service. Great food.

3.0 / 10.0

Feb 2021

Wonderful service & comfortable.

5.0 / 10.0

Aug 2020

Excellent location, excellent breakfast and excellent pool, sauna and hot tub.

5.0 / 10.0

Mar 2020

Had half board, the food was excellent. Spa and pool facilities great, massages were fantastic. The lounge area was decorated in Swiss style, with friendly bar staff, and a great venue for apres ski and Pre dinner drinks. Hotel bus picked us up from the bus drop at bottom of village and dropped us off at 05:30 am. Bedrooms spacious, comfortable and clean.

5.0 / 10.0

Feb 2020

The staff, the swimming pool/jacuzzi, staff, breakfast, and dinner (I had half-board which included breakfast and dinner) were outstanding. The two servers who primarily served me dinner, Juan and Augustus were amazing. If i am visiting Zermatt this is where i will always stay.

4.0 / 10.0

Jan 2020

Really beautiful and well appointed older hotel. However, they have failed to update the rooms - old carpets, drapes and beds with uncomfortable pillows. Dinner staff was also very rude telling my wife we could not dine on their 160 euro per person buffet because she didn't have the right footwear - while their restaurant had no customers! (its no wonder). Instead we spent our dinner money at a nice steak place nearby. This is a family "resort" so really surprised they would employ such arrogance and run off business that way. The rest of the staff / owners were otherwise helpful. Would recommend this destination as its so cute inside and very close to the train terminal. But they need to invest in some upgrades to the very old rooms and customer attitudes if they want to stay in business.

FAQs

How much does this hotel cost compared to others in Zermatt?

The average price for a rental in Zermatt is $252 per night. This rental is $191 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Resort Hotel Alex. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Resort Hotel Alex. Enjoy the water!

Is Resort Hotel Alex pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Resort Hotel Alex?

We found 8 amenities for this rental. This includes pool, internet / wifi, laundry, balcony or patio, and hot tub or spa.

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Resort Hotel Alex

Hotel in Zermatt

Reasons to book

About this hotel

Amenities

Map of Zermatt

Nearby attractions

Available Rooms

Classic Double or Twin Room

Deluxe Double or Twin Room

Classic Single Room

Luxury Suite

Junior Suite

Resort Hotel Alex

Hotel in Zermatt

Reasons to book

About this hotel

Amenities

Map of Zermatt

Nearby attractions

Available Rooms

Classic Double or Twin Room

Deluxe Double or Twin Room

Classic Single Room

Luxury Suite

Junior Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Zermatt?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Resort Hotel Alex pet friendly?

What amenities are available at Resort Hotel Alex?

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