THIS place deserves ZERO stars. I booked for a weekend trip. Realized we could not go & called to cancel 2 days later. The lady on the phone said "it's fine". I asked if I needed cancelation number, she said "it's fine". I asked if she was sure I didn't need to do anything else, & again, response "it's fine". I got an email from them 4 days prior to prior canceled vacation to remind me of vacation. Thinking it odd, I got online & canceled again. I got an email today stating they would not refund any of the $500 they charged me despite canceling TWICE. I called directly & the man was VERY VERY RUDE & basically told me too bad. RUDE, CRUDE, & SOCIALLY UNACCEPTABLE. I can't imagine what the service is like. 🤦🏼‍♀️ I am a clinically licensed psychotherapist, so compassion, negotiation, empathy, understanding; & non-judgmental are personality & behavioral traits that are consistent with my career & personal core. So......🤷🏼‍♀️

Location. Little bit of remodeling.

Comforters that were on the bed smelled completely like old coffee. Coffee spots along bottom end of bed. Coffee or some type of liquid in my second room on floor. I paid 958$ for 2 rooms for 2 nights. I didn’t expect a lot since it was a hotel almost in middle of no where but the beds were definitely not clean. I literally had to just put it all on the floor and sleep with a sheet. The comforters weren’t even white anymore they were yellow. :( the older gentlemen that was there when I checked in at night seemed to care more than the other guys.

Location was perfect. Hotel was very clean.

I had to cancel 2nd night of our stay. I called and left a message. No return call. Booking.com website was little to no help. Sent an email to property through Booking.com which hotel never seemed to have received. Was able to cancel when I arrived.

Need to change their some of the beds and specially the bedsheets, staff was very nice and if you are going to Hollywood splash it’s pretty close

A wonderful clean big room.

A wonderful clean big room. toilet did not flush and the TV didn’t work.

Easy.

N/A

staff tried to make it right lots of excuses

my room was never cleaned then moved to 2 more rooms after a long period. Evening clerk was new and unsure of if rooms ready. Night clerk gave a discount but apologized she couldn't give me more and manager didnt amend bill to reflect different room rate and for all the troubles. Breakfast when I went in there were no eggs.

Recently renovated or new: first rate

all was good