First, they gave us the wrong code to get into apartment. Luckily management is on location and after they could not open apartment door they called owner and got the correct code. Management was very responsive in helping out. They replaced thread bare towels and supplied needed kitchen items. Unfortunately, pots and pans and silverware were food encrusted. The apartment is beautiful and great location, but the owner needs to check up and make sure the apartment is cleaned thoroughly and well stocked kitchen with good towels. For a luxury apartment, it did not have the basics. When we went to Tel Aviv to a less luxury place, it was clean and the kitchen was stocked with some basics, so for being there for just a few days, one did not have to get oil, salt spice ect. It needs some TLC and hospitality. The management was responsive to our needs and also allow you to store your suitcases in their offices after checkout for the remainder of the day. With some attention this could really be a luxury rental, but right now, although a beautiful space it needs attention to be luxury.

Well appointed apartment with breath taking views! Super nice property managers! Clean, safe and walkable to the old city. This apartment will not disappoint!

First, they gave us the wrong code to get into apartment. Luckily management is on location and after they could not open apartment door they called owner and got the correct code. Management was very responsive in helping out. They replaced thread bare towels and supplied needed kitchen items. Unfortunately, pots and pans and silverware were food encrusted. The apartment is beautiful and great location, but the owner needs to check up and make sure the apartment is cleaned thoroughly and well stocked kitchen with good towels. For a luxury apartment, it did not have the basics. When we went to Tel Aviv to a less luxury place, it was clean and the kitchen was stocked with some basics, so for being there for just a few days, one did not have to get oil, salt spice ect. It needs some TLC and hospitality. The management was responsive to our needs and also allow you to store your suitcases in their offices after checkout for the remainder of the day. With some attention this could really be a luxury rental, but right now, although a beautiful space it needs attention to be luxury.

Well appointed apartment with breath taking views! Super nice property managers! Clean, safe and walkable to the old city. This apartment will not disappoint!

The host did not process the final payment owing as required. It was simply never charged to my credit card. When I drew the issue to the host’s attention, he was extremely unresponsive. It took me a full week of trying and an endless stream of e-mails to get the host to accept the money that I was trying to pay him. Go figure! A similar issue arose with regard to proving tourist status in order to avoid paying VAT on the rental. I forwarded to the host a copy of my immigration entry form, as requested and as required. I asked the host to confirm receipt to ensure that I would not be charged the VAT on the rental. Once again, it was 3 full days, a series of e-mails and the use of multiple different platforms. The answer was always “I’m still checking, I’ll get back to you”. In the age of electronic communication, life shouldn’t be this complicated. I told the host directly that in all my years of dealing through VRBO I had never encountered communication issues of this nature.

The host did not process the final payment owing as required. It was simply never charged to my credit card. When I drew the issue to the host’s attention, he was extremely unresponsive. It took me a full week of trying and an endless stream of e-mails to get the host to accept the money that I was trying to pay him. Go figure! A similar issue arose with regard to proving tourist status in order to avoid paying VAT on the rental. I forwarded to the host a copy of my immigration entry form, as requested and as required. I asked the host to confirm receipt to ensure that I would not be charged the VAT on the rental. Once again, it was 3 full days, a series of e-mails and the use of multiple different platforms. The answer was always “I’m still checking, I’ll get back to you”. In the age of electronic communication, life shouldn’t be this complicated. I told the host directly that in all my years of dealing through VRBO I had never encountered communication issues of this nature.

they are in the building which matters

they are in the building which matters