This definitely feels business run. There isn’t a binder with local information and when I asked the man who checked us in to send us restaurant suggested he never did. The garden could be beautiful, but it hasn’t been tended to and because of that the mosquitoes run you off. On the positive side the location is good for Florence and our group of 9 fit in. It is a strange layout, but that is the nature of an old building. It was fine, but with a little care and attention it could be much better.

Okay, so; I am going to first begin by saying that there is a review in VRBO that is negative that is so far from the truth. I DID NOT see any roaches or evidence there of! The only thing I saw was a couple ants; but they were from outside because there are no screens on the doors, it opens up to the private courtyard. There is a dog that lives next door that did bark, but that did not bother us. He/she was our unofficial guard dog. As far as mold being in the bathroom, I didn’t see what the previous people saw (so if ut was a mold problem, it was rectified). The only complaint that I have is that there wasn’t enough towels. So, I would suggest maybe including a couple more towels for guests. Also, the door in the sitting room did not lock properly due to the door being broken. We let Viola know, but it didn’t concern us too much, because the courtyard is private, and there was no thought that anyone would come in unexpected. The apartment is in walking distance and central to everything. I promise it seems like everything was a 15 minute walk away. Also, I would suggest that you download Taxi Move to book a taxi around the city (if needed). Everyone was so hospitable and nice. I love Italy and will definitely be returning next summer for two weeks. Although we were there for about a week, it still wasn’t long enough!!

Great location to walk to most sites. The patio was nice to sit out. Comfortably fit six adults. Would recommend to others to stay here.

We checked in to Pilastri gardens at 2pm. Walking around with the concierge and checking everything out it was found that the living room door did not close fully and the back bedroom door was broken so we could not use it. The concierge offered us a number to call a maintenance guy. Still in the unit were the used sheets and towels from the last guests, 2 tall piles of sheets and towels in the dining room. The top sheet on the pile was filthy with either blood or rust. This made the dining room unusable, not a palatable place to serve food. We were told the sheets would be removed later that day....didn't happen, never happened. Even after multiple conversations. The 2 back bathrooms are full of mold in the showers. Youll need to buy mosquito control items for your bedrooms and other rooms. There are mosquitos throughout the property. We have so far found multiple roaches in and around the kitchen area and hallway near the kitchen. Not that this owner has any power of this next issue...the neighbor next door has a dog which at 5am liked to bark a lot. Oh, and lastly, if you don't mind the neighbor above throwing dirty liquid into the open garden space, you're in the right place. Hopefully you're not sitting in the outdoor area when it happens. We've been staying in vrbo properties for over 20 years. Every property has minor issues just like any home, we get.that. This is the first stay where the experience of the property impacted our vacation.

We loved the location and the garden. The apartment is very close to the fabulous Sant’Ambrogio market and easy walking distance to almost everywhere you might want to visit. The apartment is large, light and comfortable, as are the beds. The only slight hitch was that we found it a little difficult to work out who we should contact when we had some issues. We recommend having a folder with information on who to call for what, and some local information. With Florence being so humid, the owners should consider installing fly screens, as there were a lot of mosquitoes. The hiccups: inadequate toilet paper, fresh towels should be supplied after three days, the washing machine wasn’t working. However, as soon as we got the information to the right person, all our issues were addressed. We highly recommend Pilastri Gardens.

The apartment was in a great location, but it was a little run down. There are lots of great, family- run restaurants with in a block. There is a farmers market right down the street and plenty of coffee and gelato shops. The outdoor space was nice, but the bugs were really bad. The bedding needs replacing and there is a lot of muck in the showers. We were there for 3 weeks, so we started seeing things more than we would have if we had a shorter stay. Also, make sure the price doesn't change from booking to paying!

We stayed for 12 days with our two children and three grandchildren. The location was great, the space worked out very well for us, and it was a bonus having the garden/patio area accessible only to us. We suggested some minor maintenance issues I would resolve at my own house, but none affected our enjoyment of the property. Highly recommended. The overall stay was greatly enhanced by Paola of FlorenceTours.

Great location

We didn't realize what a perfect location in Florence this would be when booking. So many lovely restaurants and cafes within a short walking distance. Downtown Florence and all the major sights are all under a 20min walk that honestly goes by so fast because of how beautiful the city is. The apartment is a renovated space, clean, and modern. The bathrooms are small but adorable. All the bedrooms have AC units. The patio area was perfect for hanging out at night when all the kids were in bed but you have to be quiet for all the neighbors. We arrived way later for check in than expected because of flight delays but the check in person was very sweet and helpful!

Property Manager met us at the door, let us in and show this all the features of the property. Hey verify that the AC was working, the hot water was indeed hot and that the house was clean. The property is in a wonderful neighborhood that’s a quick walk to the Arno river area, yet still has locals that come out at night, great restaurants and coffee shops

Location was good, but the place is very run down. I was even ok with that but can't do the cockroaches. Everytime you opened up under the sink they would scamper. My daugther found one in her bed. They were coming out of the kitchen sink. So....pretty bad actually.

Location was good, but the place is very run down. I was even ok with that but can't do the cockroaches. Everytime you opened up under the sink they would scamper. My daugther found one in her bed. They were coming out of the kitchen sink. So....pretty bad actually.

Property owner was so flexible with our arrival time. Apartment was spacious and clean. Plenty of parking garages around. Locations was great and safe.

Awesome location and apartment. Perfect for a big group!