Would not recommend - staff are rude and unwilling to help.

Everything

Staff were great. Amenities were also great

Entertainment was lacking, the building noice and views were not great either. They should have an ice cream parlour especially at night.

The layout and the openness of the design. The location on the beach is very convenient and beautiful. Currently they are under construction so the part of the hotel we stayed in was in a construction site. They compensated by giving a small credit for the eyesore and noise issue…which was very thoughtful and the right thing to do :-)

Nothing really ….

Loved everything about the property all the stuff were amazing every single one of them all happy and smiles around! Litana always had a smile every morning for breakfast. Thankyou kitty for surprising us with a honeymoon cake for dinner. Heather always cuddling our daughter , all the staff were obsessed with the kids!

Wish there was washing machines & all 4 restaurants didn’t have all the same foods.

It was luxurious and you didn’t have to leave at all. Staff were wonderful and friendly.

More options on traditional Fijian food would have been great. Not to be helped but the construction could be noisy.

The pool area is amazing, the restaurants and foods are excellent, the facilities are great, the fun poolside activities and kids club, also the staff are more than outstanding!

Only the early morning noise coming from the undergoing renovations

From the moment you drive in, you can tell it's going to be an incredible experience. The welcoming entrance, the warm smiles from the staff, and the helpfulness of the Fijian people were absolutely fantastic. Upon arrival, we were greeted with cold water, and even though we arrived early, they checked us in right away. We decided to enjoy lunch at the Azura Pool Bar & Kitchen, which turned out to be a real winner. The staff, the food, and the service were all exceptional. The Lobby Lounge team was also fantastic—it was such a treat to relax, watch an NRL game, and enjoy live music on a Saturday afternoon. The food they served was equally delicious. Our room was spacious, complete with a wonderful bathtub and shower, making our stay even more comfortable. The facilities were top-notch, offering a range of activities like jet skiing, Kava tasting, and a ceremonial lighting of the lights in the evening. There's also a board in the lobby displaying the daily schedule of activities, which made it easy to plan our day. Overall, the experience was outstanding, and we will definitely be coming back!

While I understand the idea of "Fijian Time," we ended up waiting almost an hour and a half (or even longer) for our room service. It felt like we were forgotten, as we had to call to follow up. They did apologize, and the food arrived about 30 minutes after that. Similarly, we requested a laundry bag at 8am, but it didn't show up until 8pm, and again, we had to remind them. Given the cost, which is comparable to what you'd pay for a hotel in a first-world country, I feel the service should reflect that level of quality.

Great Hotel with very friendly staff and extremely clean and welcoming facilities. I would definitely stay at the Crowne Plaza if chance brought me back to Fiji. Although the hotel is indeed undergoing a big expansion, I did not feel that it ruined my experience in any way. I appreciated the breakfast selection and how attentive the hotel staff is.

One minor recommendation would be about the poolside music. It could be toned down in volume.

The property, grounds, rooms, abundance of pools, closeness to other amenities. The pool bar and restaurant staff were super lovely, shoutout to Peni for being so proactive and awesome, and to the lovely Fijian Indian lady who ran the check-in desk! The food and the cocktails were also top-notch.

For the most part the staff was really nice and efficient... however, after coming from the InterContinental and the Yatule in Natadola (where everyone was awesome and super happy), I noticed that some staff members were not only unfriendly but a little unhelpful (reception/check-in and desks to the left of it)... I guess it doesn't help that when they leave, every evening, the man at the front gate has the unpleasant task of opening and checking their purses for stolen items... I found this odd, intrusive, and disrespectful. With the amount of food that gets thrown out every day from the buffets and restaurants, does it really matter if employees take some leftovers home?

Was good

The pool side I thought had too many gardens which at some places you couldn’t access the pool from the sitting area and had to walk around to enter the pool , also upon arrival no staff to greet and take luggage to the checking . Maybe a refresher drink / cool towels upon arrival - also as an IHG member , I found the staff needs more training on customer service .

Clean, new, beachfront and close to Nadi. Other dining option just a little along the beachfront.

Nothing - there is some ongoing construction at the time (July), but nothing that distracted from the resort feel. Proximity to airport wasn’t an issue either.

Amazing standard and beautiful Hotel. The straff were really friendly and helped us out in any way. I would definitely go there again

Good location best hotel closest to the airport. The views are nice but the beach is not great. You wouldn’t swim in it, but then again they don’t pretend that you can! Amazing breakfast buffet! So many choices we didn’t know what to do. Kids! club was great too. My daughter had an excellent time with really careful and considerate facilitators.

Not much really. It was pretty exceptional. It is a luxury resort, and therefore lacks a bit of the “grass roots Fiji style” which you might get on a small island, but that’s not much of a detraction.

Not a kids club where you leave your children - activity based where the activity goes for 30min - 60 min. The kids club team were great and there were some great activities. Good breakfast.

Fold out bed like sleeping directly on springs. Really bad. Poor service - often given a yes and then nothing happened. This was the same multiple times. Usually as something was missing from the room to start with. We extended our stay due to medical reasons and I spent 30+ minutes at reception confirming the situation (as we were told to book online not at the desk then go to the desk) only to be locked out. Not the usual Fijian hospitality and smiles. Worse pillows and worn linen. They had a corporate event and took all the pool furniture and shade so limited items and no shade left for current guests. Slow at reception.

breakfast, clean room, property clean, spa professional

lunch and dinner needs a great deal of improvement in choices, quality and better pricing. outdoor hopefully will improve when construction complete and beach area more accessible

The place is okay but no where near worth the price.

The price was 3 times what I’d expect to pay.

Quite convenient to everything. Like mud bath,zipline experience.

Everything was good.

The hotel was surrounded by construction and work commenced very early in the morning and was extremely noisy with workers looking in.

EVERYTHING!

Nothing

Staff were friendly and welcoming. Buffet breakfast is really good. Resturants were good and had a relaxing enviroment. Room was good, however pillows were not firm enough. Bathroom was good, however one morning the water was only dripping. We didn’t have a view but not really fussed with that as we didn’t spend alot of time in the room. Pools were amazing. Place is still under constriction, however didn’t effect our experience. For what we got the price was really reasonable.

Timings for activities like massage, kids club and food orders can be slow and un-organised, however it was only minor. Its goes out to a beach but the beach water is dirty and your have to venture out to the outer islands on cruises to experience clear water, snorkelling, swimming etc.

Facilities were new but things were already deteriorating.

Internet was terrible and pretty much not existent. Staff could not do anything about it.

比较干净，房间没有异味。

入住时说了有小孩和老人，请安排一个离餐厅近的房间，但并没有，还是安排的远。预订的价格比入住前两天价格贵200，很不合理。酒店可以走动的地方非常小，除了大堂后面那块区域，只有游泳池，没有儿童游乐设施，酒店大部分位置都在施工，沙滩小而且脏。海边没有什么设施，只有几把椅子和两颗快要死掉的椰子树，到处是工程建设，游玩环境真的非常差，两晚1600多新西兰元，让人觉得很不值，以后再也不会去。

location

constructionwork noise compare with price i paid to stay

The service and the friendly helpful staff

Relaxing short stay in Nadi

Breakfast was excellent.

The TV wasn’t working and fridge was not cold. Beds were too small for a family of 4. Lots of renovations with construction. Not a lot of choice with meals for lunch and dinner.

Great location, excellent facilities, friendly staff. good food. Entertainment was also great.

All good.

Everything new and comfortable! Pools are gorgeous. Enjoyed the breakfast buffet so much!

Construction going on.

I loved the swim up bar, the restaurant had different theme nights for food (and the food was really good!), truly incredible customer service, the pools were a nice size, the rooms were large & comfortable, and the ambiance in the common areas was really wonderful - great vibes.

The hotel was undergoing construction - there was noise, there were areas blocked off, and it sort of changed the easy/lux vibes when you were near the construction. The location isn't fantastic - you'll be near a small grocery store, which is great, but otherwise you're in a neighborhood - not really a tourist/hotel-y area.

Really nice and delicious with tropical fruits on desert, making more tastiful to our needsnil

Nil

Great breakfast

Nothing