We loved this property - especially during Covid-19. The house is an amazing location with the marina and all it has to offer just steps away. We did not feel the need to venture far from the property. The staff was super friendly and helpful. The only thing that we did not love was the Wifi - which was not so good. Otherwise I would highly recommend this property.

The house is great and the location is decent. Cynthia our main contact was excellent and very helpful. However, the staff beyond that clearly had never worked together and it's not clear that any of them had worked at the house before. The butler seemed overwhelmed and complained about how much he was working. I work too, this is my vacation which is what I should have said. Compared to our other trips to Mexico our food bill (same size group) was at least 2x as much (currency adjusted). We believe it was because the staff didn't know the area, hadn't worked together before and therefore, purchased at expensive, smaller locations and over purchased in general (i.e., waste costs). It was a real let down and we won't be using this agency or house again.

We stayed at Villa Nautica in Puerto Aventuras during Presidents Week 2015. The villa was beautiful and nicely accommodated our party of 7 adults and five children, ranging in age from just under 2 years to 13 years old. There was plenty of room and lots for the kids to do. The food was absolutely wonderful, provided by two sets of chefs. We had intended to go out to dinner but after the first couple of meals, decided to eat everything inside the villa. Loved every meal, fresh, delicious and the staff was very nice. The head chef in the evenings also had his own catering business. It was great. The kids could go from beach to pool to hot tub and they loved it. At advice of our concierge we rented a golf cart for the week. Best decision. Everyone used it a number of times to go into town, shop, gelato, dolphin swim, just fun ride with the kids, and many other things. The best part may have been the attentiveness of our on-site concierge. She was on site every day and everything she did or advised us of was great. She came by at least once a day and addressed any problems or questions immediately. The only negative was that the advertised wifi worked only intermittently. While our concierge did her utmost, there was something wrong with band width or something. We all anticipated having working wifi, so it was a disappointment. That notwithstanding, however, everything was great and we would definitely recommend this to friends for a good size group or multi-generational family like ours.

We stayed at this property for a family trip with Grandpa, 4 siblings, spouses and 5 grandchildren and it could not have been a better set up. The house was gorgeous and clean, and the oceanfront view was beautiful with the convenience of the pool/hot tub. The house is perfect for a large family or group of friends and the house was a lovely open floor plan. The gated community made it very safe and comfortable to walk around and the village was convenient and cute with ice cream, activities, shops etc. The house staff and chefs were amazing, with fresh food everyday! We could not have had better food out at a restaurant so I would highly recommend the chefs. The only thing is that if you prefer privacy, they are in the house preparing a good portion of the day for breakfast/lunch/dinner so you should keep that in mind if it bothers you. Also, the house was kept extremely clean with maids in/out every day. Our concierge, Mimi, was extremely helpful with all requests that we had as well and seemed truly engaged/interested in helping our family. My son was even sick down there and she was on call in case we needed a doctor or medicine etc. I would highly recommend staying on this property!

We stayed at Villa Nautica in Puerto Aventuras during President's Week 2015. The villa was beautiful and nicely accommodated our party of 7 adults and five children, ranging in age from just under 2 years to 13 years old. There was plenty of room and lots for the kids to do. The food was absolutely wonderful, provided by two sets of chefs. We had intended to go out to dinner but after the first couple of meals, decided to eat everything inside the villa. Loved every meal, fresh, delicious and the staff was very nice. The head chef in the evenings also had his own catering business. It was great. The kids could go from beach to pool to hot tub and they loved it. At advice of our concierge we rented a golf cart for the week. Best decision. Everyone used it a number of times to go into town, shop, gelato, dolphin swim, just fun ride with the kids, and many other things. The best part may have been the attentiveness of our on-site concierge. She was on site every day and everything she did or advised us of was great. She came by at least once a day and addressed any problems or questions immediately. The only negative was that the advertised wifi worked only intermittently. While our concierge did her utmost, there was something wrong with band width or something. We all anticipated having working wifi, so it was a disappointment. That notwithstanding, however, everything was great and we would definitely recommend this to friends for a good size group or multi-generational family like ours.

We stayed at this property for a family trip with "Grandpa", 4 siblings, spouses and 5 grandchildren and it could not have been a better set up. The house was gorgeous and clean, and the oceanfront view was beautiful with the convenience of the pool/hot tub. The house is perfect for a large family or group of friends and the house was a lovely open floor plan. The gated community made it very safe and comfortable to walk around and the village was convenient and cute with ice cream, activities, shops etc. The house staff and chefs were amazing, with fresh food everyday! We could not have had better food out at a restaurant so I would highly recommend the chefs. The only thing is that if you prefer privacy, they are in the house preparing a good portion of the day for breakfast/lunch/dinner so you should keep that in mind if it bothers you. Also, the house was kept extremely clean with maids in/out every day. Our concierge, Mimi, was extremely helpful with all requests that we had as well and seemed truly engaged/interested in helping our family. My son was even sick down there and she was on call in case we needed a doctor or medicine etc. I would highly recommend staying on this property!

We traveled to Villa Nautica with our extended family this past February vacation. There were 7 adults and 5 children (ranging from 22 months to 12 years old). We have traveled as a group to many different resorts/properties and we all agreed this was the absolute best vacation we have taken. To start, the house is beautiful, spacious and perfectly laid-out. Whether the kids were playing inside, eating at the dining table, out by the pool or out on the beach, everyone was always within eye-shot. This was perfect since everyone could sit/play/eat where they were most comfortable (instead of EVERYONE having to make a choice and do the same thing at the same time). In addition, there was a great little jacuzzi under a covered veranda that the kids spent a lot of time in. Since it was covered, the kids got a nice break from the sun, which was an unexpected benefit and probably saved us from a lot of sunburns! Puerto Adventuras was also a great gated community. We rented a golf cart and would often take short trips into the village to get gelato, go shopping, play tennis or swim with the dolphins. It was also a great area to stroll the baby around or go for a jog. We felt safe at all times and the grounds were beautifully kept. Finally, the food was absolutely AMAZING - so fresh and delicious. We had planned to eat out a few nights while we were there, but after two delicious dinners at home, we opted to eat EVERY meal at the house! Everyone was so kind and accommodating and the food was top notch - especially the soups, salads and homemade tortillas and guacamole! We would absolutely recommend this place to a friend!