Breakfast ok but could have been better

The TV with only 5 channels was the worst point of the stay

the property was large, clean a lovely hotel which requires some TLC in areas

didnt live up to its 5 star billing

Friendly, helpful staff. Relaxed atmosphere. Plenty of areas to lounge around the pools. Lovely view of the beach. Breakfast was very nice. Twenty-four-hour bar.

Although this is a lovely place it is well overdue for a lick of paint if not a complete refurb. The wardrobe doors were impossible to close. The wrought iron balustrades have rust showing through. Wi-fi is very poor. Sometimes we drink wine. It is hard to believe a hotel of this size would run out of wine. The wine we were drinking that is, there were other varieties available.

EVERYTHING

Customer service at night was unavailable.

architecture

bruit - very noisy

We liked the area, the beach and the facilities a lot. Also the staff at the reception was really helpful.

The staff at breakfast was rather unfriendly.

Silent area. Kindly staff

Order breakfast to room could be easier. Menu for lunch and dinner should already have been placed in room.

loved the location

last stayed at Cocoa Ocean 4 years ago when it was still in reasonably good condition, However on choosing the hotel again this year for our honeymoon I was disappointed. Amongst many things the Bathrooms, towels, and bed linen all need refreshing . Foyer furniture could do with some upgrading too. However staff were still as welcoming & the dining was delightful. won’t return until the necessary upgrades have been cart out.

Beautiful environment, comfortable room, excellent dining

was very difficult to obtain an ash tray

The waiters at the restaurant were very friendly and helpfull

The poor hygiene of the room, the bad service, the ridiculous 3.5% overcharge if you pay with a debit or credit card, the deception of what you reserve online vs what you actually get … they passed a “standard room” for a junior suite and despite my compliant no one bothered to do anything about it… Air conditioning was not working in the room, no hot water in shower the 2 days I stayed there, no decent water pressure… all together a very very bad experience and not worth the half of what is being charged

beautiful location definitely 5star treatment

nothing but food in the hotel was a bit expensive compared to other hotels

The staff was very helpful and courteous to our every need. I enjoyed this resort. The beautiful grounds and its layout was one of akind. The rooms are large and comfortable. The restaurant was located in the center of the hotel and the service was 5 star quality. This is a must stop and relax in the Gambia.

No dislikes

Location

Breakfast choice was not great and very limited

The Breakfast was RATIONED. Not BUFFET STYLE as advertised.

Customers didn’t get to order their own OMELETTE. TOO MUCH RATIONING

it is gorgeous but some things are not ok.

the property is ok but some things are not ok. drinking water, for instance. nobody tell u need to buy it (or where). tv has not internet. just some channels with arabic subtitles! the frigo was empy (no water and unplugged