Хареса ми лобито - уютно и с вкус. Ресторанта и менюто ни допаднаха, както и обслужването в ресторанта. Вежлив персонал на хотела, чисто.

Закуската беше твърде оскъдна, качетвото на предложените колбаси и сирена - ниско. Не ми хареса СПА центъра - басейн с хлъзгаво дъно, с издутини на отлепила се настилка по дъното, липсваше ми кислород в помещението, както и парна баня. Помещенията, с гръмкото име "за релакс" бяха отблъскващи като обстановка. Възглавниците бяха на буци, халатите се заплащаха. Хотела е рекламиран като Балнео-СПА център - но не видях кое точно е Балнео-СПА...?

Нормална

По хубав басейн , по-топла вода в него

Закуската беше добра. Имаше и плодове, продуктите не бяха имитиращи.

СПА центъра оределено е посредствен. Може да се помисли за парна баня и топило. Водата в басейна е приятна за плуване , но размерите и дълбочината не са за плувен басейн. По-добре би било водата, ако наистина е минерална, да е около 36-37 градуса. Тогава може да се каже, че е лечебна.

Чисто, топло и уютно! Комфортна СПА зона, топли стаи сгушени сред природата! Прекрасно място!

Закуската не е много богата, но е достатъчна.

Храната в ресторанта беше вкусна и на добра цена. Стаята беше чиста. Има безплатен паркинг.

На рецепция почти винаги няма никой на разположение и е необходимо да ги търсиш из хотела. Масажистката не беше особено добра. Закуската беше малко оскъдна.

locations

restaurant close early, no soap in the toilets

Excelent location, free enough parking place, quiet and pleasant place for relax with family, good food at restourant, for breakfast they could try a little more to variety.

There is a TV but the service is unavailable

I liked the room we stayed in, the bed was big and comfy, it was warm and the view was wonderful. The breakfast was okay. .

Unfortunately I didn't like the spa center. The pool was okay but the sauna wasn't hot enough and there was no steam bath. Tha salt room was not really a salt room, just a wall with several bricks covered with salt. Also they didn't gave us spa robes. Last but not least, our room was right next to the hallway door and it was so noisy that when we were in our room, we felt like someone is entering our room.

The view around the hotel.

There isn't enough space in the double room. The maids only come by once and if you are in the room and it is not convenient for them to clean they just don't come back. For dinner time there isn't enought tables for all of the guests and you have to wait, also you have to wait for a long time to order drinks or for food. ( not enough staff) The food was greasy and mostly fried. The massage therapist does not take into account the force of the pressure during the massage, complains all the time that she is very busy and you have no chance to relax. One of the showers in the spa area is broken, the relax area is small and unpleasant because of mold. Bathrobes are paid separately. There were no shampoos, soap, hair dryer in the room.

The view.

The rooms are too small and without proper furniture, the swimming pool is too small for the number of the guest, and it was extremely dirty. The wait time in the restaurant for receiving your meal was 25 minutes, there was no option for payment with a card.

very nice staff, the swimming pool is very good for swimming all year round and is clean

the rooms are smaller than expected and there was no place to dry our bathing suits

Good quality/price ratio. Clean and cosy.

Poor identification - it's difficult to be sure you are at the right place when arriving. Extremely poor restaurant menu for the prices, when not all inclusive. No fridge and mini bar at the room. When kids around, there are in your room too.

There is no mini fridge and also a kettle to make your coffe/tea in the afternoon

the room is ok, clean, we didn’t use the spa so i know nothing about it, good view and smell of pine trees friendly staff

in the bathroom the lamp was photocell, for 3 nights stay there is no cleaning a little bit far from the centre of Velingrad