Freundliche Mitarbeiter, leckeres Essen, schöner Pool, Lage direkt am Strand, Terrasse oberhalb vom Strand zum Essen ist schön (allerdings nur eine kleine Auswahl vom Buffet), Außenbereiche sind sehr gepflegt

Das Zimmer roch extrem modrig, der Flur zu den Zimmern ist alt und unansehnlich, Zimmerreinigung schlecht, Anlage sehr weitläufig, Kinderpool ist im Nachbarhotel, Kidsclub ist winzig und alt, Anlage ist frei zugänglich von Außerhalb, Speisesaal im Untergeschoss ohne Möglichkeit draußen zu sitzen

muy bueno el desayuno y la comida

la atención en recepcion

On the positive side the hotel is located directly on the beach (Playa de Muro). Also, the lifeguard at the pool was friendly as was another staff member who helped to get a towel when there were none available at the pool or the reception desk (this shouldn’t happen but she did do her best and finally got a towel).

Rarely do I write reviews and if so, positive ones. But at Iberostar Selection Playa de Muro the experience was truly a bad one that I would like to share. Branded as 5 stars and advertised as one of Iberostar's best properties on the island of Mallorca with a price tag to match, you can expect a certain standard from the hotel. But this standard simply is never met, the facilities are lacking and service quality is poor. On check-in the room key (a wristband) couldn't be programmed due to a computer error. You had to ask someone to open the door of your room. This can happen. But what should never happen is that when you are supposed to check out at 11.00 (early for such a property) the front desk calls you at 11.10 to tell you if you don't show up before 12.00 for check-out you will be charged a fine of 45 euros (mind you, not a late check-out fee but a fine). Such a policy and treatment of a customer is unacceptable. Then there are details that greatly subtract from what is supposed to be a luxury experience. There is an indoor pool which doesn't have enough loungers or chairs. You are advised to put your towel on the floor. The room isn't cleaned properly, furniture is scoffed, the sofa is stained badly. This is true for other parts of the hotel as well. Isolation of the room is bad, you hear every step in the hallway. Breakfast (while of good quality and at a nice beachfront location) is only served until 10.30. You are given a towel card to exchange for a towel on check-in which is ridiculous given the supposed standard of the hotel and the price tag. For check-out you carry a used towel to the reception desk. On logging in to the Internet they try to upsell you a faster connection. The faster connection should come as standard. The view of the standard suite is against the wall of the gym and indoor pool area. After check-out the staff at the reception desk did little to try to find an item that had presumably been lost...

Everything needed was catered for. Clean and fresh generally. Even the paving around the village was cleaned daily. A good selection of seating areas. Good selection of places to eat. Great variety of food each day and all freshly prepared. Staff were super efficient and helpful. Both pools were maintained to a high standard.

A minor niggle: No shower cap in the bathroom. Major drawback: Mosquitoes! Being next to protected conservation marshland, the mosquitoes became a real issue. Kids and adults were smothered in bites. For eg: 4-6 bites along the edge of grandson’s ear. It seemed that everyone I saw had upwards of dozens of bites. There seemed no safe place to get away from them. Sprays and repellents didn’t seem to work.

The breakfast was good. The beach is lovely. The best bit about the hotel stay was that there was no mad rush for sun-beds around the pool, which was refreshing.

The swimming pool is very deep (1.6m) which is not safe for children who are not confident swimmers, it meant we couldn’t relax. When I brought this up with the hotel, they suggested we use the pool in the 4* sister hotel next door. The air conditioning was not affective, the room was very warm. I appreciate for sustainability you stop using miniature body and hair care, however in this case you need to ensure the large sized bottles are full. We ran out of conditioner, which was a problem. If you chose not to be an all inclusive guest then you are very limited should you chose to eat at the hotel, for example the restaurants are ‘all or nothing’, no A La Carte options. Other than the burger bar, but that is a fast food diner. Finally, we were informed that the main pool/ beach restaurant can only be used by AI guests for breakfast, which seemed unfair.

I have all the praise for the employees, everyone is friendly, from the reception, to the cleaning staff to the staff in the restaurants. Breakfast and dinner are phenomenal and I really think it's impossible to find fault. I don't like that the furniture in the rooms is quite old and the rooms are small. The biggest complaints are about the beach, which is extremely small and modest, considering that it can't even accommodate 100 people for such a big hotel. I think all the recommendations are for couples with small children because almost all the daytime and evening content is made exclusively for small children. For older people as well as young couples, this hotel is not a good solution

all employees of the hotel are exceptional - kind, thoughtful and always friendly to help

The rooms were a great size. The children’s entertainment was very good.

If you book a family basic room be aware that you will be placed on the main road. This was not expected and the location although on the beach is also on a busy road. There was also no al a carte restaurants within the hotel which was not expected from the description on the website. Buffet food was good but I would prefer the option as buffer is not very relaxing. The main pool area was also always busy but there is another pool which we found which was much better. Very limited lunch options in the hotel. Only a burger bar which was not great.

I liked the style of the buildings being 2 storeys and no lifts is always our preferred option. Close proximity to all the facilities. The room key is on a band around your wrist which at first I thought was going to be annoying but it was really great, and you don't need to look for your key each time you leave the room!

The hotel is located along the beach with amazing ambience and setting, one of the most disappoint aspects was the beachside bar for evening drinks, drinks in my option for a 5 star hotel could be presented better including a drinks mat and ice in soft drinks, at 30+ degrees you want something refreshing and that doest drip all over you. Security, we didn't see anything to be concern about but the lack of security and easy access to the hotel should be addressed.