Excellent service with extremely friendly and courteous staff. The food and drinks were very good for an All Inclusive offering. The spa experience was outstanding. The hotel is in a perfect location far off the crowds of Phuket.

The furniture in our villa was a bit outdated. The hotel is in the process of renovating the facilities. The hotel attempts to offer more premium services which are not covered by All Inclusive (e.g., fine dining at Koko restaurant). However, the experience did not meet expectations as service staff were overwhelmed and food was overpriced.

The food was very good. Comfortable large bed. Unfortunately, that's all there is to it as far as positives go.

Terrible stay! When I booked this place and read the reviews I thought it was impossible, but I agree with every negative opinion about this hotel. Barcelona lies to its customers by writing that it is a 5-star hotel. It can be given a MAXIMUM of 3 stars. This is a complete joke. We were given a terrible room number 4101. Small, paper-thin walls. The first morning after a 10-hour journey we were woken up at 7 am by the lady cleaning the apartment behind the wall. For the next two nights, we could not sleep because we could hear our neighbours non-stop, every conversation and even the snoring of the person behind the wall. It was terrible. After talking to Hasan the manager we were given a new, better room. The staff of this hotel knew how terrible our room was and despite this, they gave it to another guest. Stay away from this room. Another issue is the service. I have never encountered such terrible and unpleasant service in my life. The staff can't say "good morning", "please", or "thank you" these people have no manners at all. They have no idea what guest service and good hospitality mean. The prices in the restaurant are VERY high. In addition, a 10% service charge + 7% VAT is added to each order in the restaurant, so everything is 17% more expensive than in the menu! This is a scandalous addition of service for its lack! A 10% service charge + 7% VAT is also added to the price of the massage, the price of which is horrendously high 2000 THB. Today, during check-out, we filled out a document with our opinion. After a few minutes, the "manager" approached us to ask why the rating was so low, we told her that the general manager Hasan knew everything. I also told her about the HORRIBLE experience with the service. She replied that they are working on it and that the service is currently undergoing training. Seriously?! You present yourself as a 5-star hotel and your staff is not even trained! What are we paying...

Everything

Biting insects in the room

Location

The 2 bedroom apartment was old and the stuff don’t clean at all they just change the linen

Die Anlage ist wunderschön, das Essen ist toll, die Lage ist ruhig und das Personal extrem freundlich und zuvorkommend. Besonders den Managern Enric und Hassan und Nisa möchte ich danken. Ich würde auch jedem empfehlen am Kochkurs teilzunehmen. Wir waren so glücklich in diesem Hotel, dass wir nach ein paar Tagen woanders uns entschlossen haben nochmal wiederzukommen.

Es war wirklich alles fantastisch!

Es war wirklich toll! Besonders bei den Managern Enric, Hassan und Nisa möchte ich mich bedanken!

War alles Top!

The resort is fine, Ibooked 1 villa and 2 suite rooms. There was some delay at check-in, but I was compensated with a delicious lunch. Overal good service. The only thing you need to keep in mind is the prices are higher because it’s a island. There not a lot of thing to do on the island besides from the activities the resorts offers.

I noticed some insects in some of the rooms. I believe that measures to control pests should be improved to ensure guests' comfort

Breakfast was incredible

The gym could have a squat rack