It’s location, friendly staff and buffet bfast was beautiful.

The pool was a bit to warm.

Lovely night

The pool was nice, with a good number of sun loungers. Breakfast was good with lots of options.

This hotel was just ok compared to others we stayed in the same area. We had adjoining rooms which were much smaller than almost all other hotels we booked in Bali. The Mercure is down the Southern end of Sanur which is reasonably far away from the main drag and shops. There is a mini-mart, but its a bit of a walk which was frustrating for things like buying water which the hotel did not provide (apart from one small bottle per person per day). The tide goes out a long way, so the beach is not swim-able for a good chunk of the day.

Breakfast was adequate but not the highlight of our stay. The resort had everything one required and the staff were extremely helpful and pleasant to deal with.

The beds were a common issue with all of our party, not the most conducive for a good sleep

Loved the wonderful service, the ambience of the resort lush gardens and proximity to beach, restaurants and shops

Nothing

Great location and decent Indonesian breakfast

Building works outside my door for 2 days I was there, and it went on after dark!

The staff.

The hotel is rundown to the point of allocating rooms with dirty curtains and torn lampshades . The photos you provide advertising the room we chose were not the room as it stands. Had the advertising been accurate we would not have made the choice we did. Mercure should be embarrassed to have their name on such a poor product.

The rooms were clean, the beach and pool are beautiful.

It took 4 hours to open our door at check-in as it was locked from the inside. Very loud music till 1.

good location

a little tired

Staff were friendly, pools were lovely, and we enjoyed the location. The food was good in the restaurant and reception efficient, professional and gracious.

It was a little bit tired. However, maintenance was obviously underway in some parts of the resort.

staff were wonderful & very helpful, gardens lovely, location great

cockroaches in room, especially bathroom

The staff and the Genius Café 😍

The beach is extremely dirty unfortunately and the hotel is getting old and a bit outdated.

Breakfast was delightful

Nothing

close to beaches.

a little rundown in the room need updating.

location, price, facilities, staff

I was on ground floor & cld hear people upstairs moving furniture & walking heavily 🙁

The staff, breakfast, location, and good value for money.

The property is a little bit dated.

Great location

Value for money

The beach location is fantastic. It is a little further away from the main hub of restaurants and shops.

The facilities have been left throughout covid and they a lot of repairs ahead of them. many renovations are currently under way already. Rooms and towels were smelly. Breakfast was average at best. No kids club, just a few toys in an unsupervised room.

The location and the facilities at the resort . Once the resort is updated and maintenance work completed this will be a beautiful resort as it was once before.

The rooms are in need of maintenance although maintenance work is in progress at the resort.

good location, comfortable beds, good AC, bike hire m,

unfriendly staff, cocktails weren’t made with alcohol, the pool temperature was very warm and not refreshing to swim in

friendly staff

very run down