Most staff were helpful and it was great that there was hot food options at a Holiday Express. Added bonus was that the food was good too.

I requested a double and was not notified that this was not available and arrived to a twin. An awareness would have saved the disappointment. I normally stay at the Hilton Racecourse but chose not to as they only had a twin. Had I know a double was not available I would have stuck with the Hilton Racecourse and had the use of a gym

We liked the overall quality and comfort of rooms.

The bar area was a little basic

The breakfast was good but not a lot of options for vegetarians people.

The location is far from shopping center .

The room was spacious and clean including the bathroom. It had everything we needed.

Breakfast was okay

Friends that stayed had no complaints

Just comfortable

Large room, comfortable beds

Tea at breakfast from machine was yuk Room too hot at night

The bed itself was very comfortable. Pleased that there was an accessible room available and it had a wet room.

There were ants in the room - two, at first, on my bed, then I woke up with one on me (and insects are not my favourite things, especially when crawling on me at night), finally they were in the mugs- unfortunately I made the tea in semi-darkness and didn't check the inside of the mugs first. Luckily for me, I saw an ant floating in my tea before I drank it but my 93 year old mother finished her tea and I then saw that there were 3 dead ants left at the bottom of her cup. Goodness knows whether she had also accidentally swallowed some. I was disappointed that when I reported these ants to the person on reception - and took the ants on a piece of paper to show the staff member - they apologised briefly and said they'd get maintenance to do a check. That was it - no empathy as to how we must have felt discovering ants on the bed and in our drinks. I was appalled that there was no offer of some sort of compensation - why should I pay £115 for a below-standard experience when others will have paid that much for a far better experience?

Clean, comfortable and had everything we needed.

Customer service on reception could have been friendlier.

Hotel fresh and clean. Staff friendly and helpful. Good location.

Location, bed comfort, accessible bathroom

Price

Noisy room above outdoor smokers area.

clean

location was miles from the Center

Complementary breakfast. Thank you. Check in person was really nice.

Pillows, too hard sorry. AC was not great so quite a warm night. Everything else tho really good.

Excellent value for money and next door to a rid EV charger. The breakfast far exceeded our expectations.

Location, value.

No takeaway options for breakfast as per Oldbury Hotel. Bags, boxes, drining cups etc

the staff were lovely and the hotel was very clean

Very clean. Friendly, helpful staff.

Food was pretty poor.

clean and nice

Greeted on reception by friendly staff who offered lots of recommendations based on our stay Rooms great with everything you need, clean and the sofa beds all made up on arrival for children Pub just across the car park and within a 10 minute drive to Yorkshire wildlife park which was the reason for our stay Breakfast good, the usually cooked breakfast as well as pastries, cereal fruit etc

Pillows weren't great but maybe just personal preference?

Breakfast, ice machine choice of pillows

Little bit noisy

When we complained about the first room they moved us with no fuss.

The first room they gave us was extremely poor. It was dirty and the bed was awful.

it said it was pet friendly.a didn’t think they let the pets sleep in the bedroom or do they .a should av asked before.wil no next time

clean, comfortable with great breakfast

dinner quality could be better