Convenient location

Unfortunately I was there when the lifts were being ‘serviced’. Fortunately I was on the second floor.

We liked the location as were there for graduation so close to the uni was handy

we had an issue with the lack of towels. We made a few requests and it seems there was an issue so housekeeping were unacceptable to replace towels on our second day

The staff were nice, apart from the person at the front desk who was rather rude. The location was excellent.

The rooms were run down, and shabby. Lots of torn things (curtains) and scratch marks and stains. It was definitely not living up to the prices paid. If I was not paying much I wouldn’t mind, but this cannot bill itself as 4 star. The restaurant food was mediocre also, but again the staff were very nice.

Great location very clean

Nothing

Location, room spacious

All good

The location as we were attending a wedding in the building oppressive.

Overpriced restaurant,not very well Cooked.

Good location. Room was acceptable standard.

Breakfast was very poor and hotel a bit tun down. Not worth the price paid for stay and definitely not worth the price of breakfast. Hardly anything left despite 50mins before it ended. What was there was over cooked. Little interest when complained

Location, helpfulness and friendliness of the staff.

Completely out of date and needs a total refit. Expensive for what it was. Don’t know how it can be classified 4 star. Was clean but that was all. Breakfast was ok with very helpful staff. Not the same quantity or choice I would have expected of 4 star hotel. Windows in bedroom so white with chalk difficult to see out at the bottom panes. Old catches that looked as if would not be considered safe by todays standards. Accessible room with a bathroom that looked more like from an old institution. On arrival the staff were very helpful indicating the parking arrangements which were good. The Bar was nice and cosy and had a good atmosphere but sorry Grosvenor you are ready to be retired and overhauled.